Sanareva.co.uk Bewertungen 

Items ordered on 9th Nov '23 & their order acknowledgement advised 4 to 6 days.
Post non receipt & request for refund this was their response (absolutely appalling)!

Dear customer,

As explained previously, there is already an investigation ongoing regarding the whereabouts of your parcel as it seems to have encountered an issue in transit with our partners.

The closing date of your case is the 8.12:

The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected.

If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund, if, after sending a formal notice by registered mail or by email to SANAREVA's Customer Service department asking them to make the delivery within a reasonable extension of time, SANAREVA has failed to do so within this new deadline. Refunds will be made at the Customer's discretion, in the form of a credit on the Customer's Sanareva Savings or a refund, and will be made within 14 days of the Customer's request for a refund at the latest.

Our apologies for any inconvenience caused and we will get back to you as soon as we have further information.

Kind regards,
Sanareva"

(Ticket1639322)

I ordered 3 supposedly rose scented soaps. When I received them, I opened one to discovered It was miss packaged with an olive scented one. I also opened the other 2 soaps to discovered the same problem. I emailed them asking them for a return address and a refund once they received the products but they refused to do so claiming there was no point sending them back since the wrapping papers of the soaps were opened ( and presumably they couldn t sell the miss packaged soaps again to unsuspecting customers....). Very appalling customer service , avoid at all costs.

On 7 March 2023, I sent a message through the online form reporting products made of shark cartilage and shark liver oil, which have been proven to be unsafe for human consumption. I sent over half a dozen peer-reviewed studies alerting to the high risk and inefficiency of those supplements, claiming ‘the consumption of shark products may pose a human risk for BMAA exposures’ ‘[a] risk factor for neurodegenerative diseases such as amyotrophic lateral sclerosis (ALS) and Parkinson-dementia complex’. Still awaiting a reply.

This reveals bad customer service as well as a blatant disregard for the customer’s health and well-being, which seems to go against what is being advertised throughout the website.

Hello,

Just to begin with, I never left a bad review so far but I was so disappointed by this company, how they dealt with my enquiry, how they presented their product and the use of the item.

I was looking for ages to find a pot/potty with a table tray so I can put my 8 months in and make sure he will not fall out.
I used Google to find what I was looking for, this product was keep coming up as a first result.
It took me weeks till I decided to order the products from Sanareva even if I had to pay almost 10£ for delivery.
It took about 7 days for the product to arrive, they said it would take 4-6 days, ok not a problem.
Anyhow, when the product came obviously I opened the bag from the item so I can have a look, by my surprise it was only a chair with a hole on it and a tray I could put it over the hole.
Now, the product mentioned that it helps your child to lean about facilitating the learning of cleanliness and that by adding the plastic cover over the top it becomes a chair. The product is a 3-1. There was only 1 picture, really difficult to see exactly how the product looks like.
Good, looking at the peoduct, there is just a chair with a hole and the tray no underneath pot to be used, no table tray.
The product was 24.40 plus the transport got to roughly 34£.
I emailed the company straight away and said that I am not happy, they answer once asking for some pictures of the product and their response saying that I am not entitled to return it as the product was open. After that I was keep sending few emails mentioning that I am not happy and the product doesn't feet its purpose but I had no more replies.
I am really disappointed and I feel like I've been treated unfairly without any help and there is nothing I can do, I bet they know this.

Maybe some if you disagree with my comment but I feel trully disappointed and maybe sad and I'm left with this piece of plastic in my house which I really don't want it.

I returned my order on the 9th September and am still waiting for my refund. I have provided proof of posting and they say that they have not received the return. It does not take 3 weeks for an item to be received from the UK to France and they are not refunding my money. DO NOT USE THIS COMPANY. Customer service is terrible!

I ordered some food supplements available only in France through this company and they arrived within a week, exactly the same as I had purchased previously when in France. I was worried because of all the bad reviews but I don't think many people realise this is a French company providing products possibly not available to purchase in the UK to the UK. That means postage will be more expensive the the time it takes for delivery will take longer. Mine took a week. Letters, Postcards from France to the UK take the same time! It is also worth mentioning that the cost was no more than I paid when I purchased this product in France.

I was just about to buy something from this company. And I would like to thank those who did reviews.
So I am giving 5 stars for the reviews and for saving me the hassle. And to Sanareva. If you are still operating then you probably wont be for much longer. You should be ashamed of the way you treat customers. Your responses are insulting and you will receive back the same karma you have given.
Thanks to Trust Pilot for enabling this sort of feedback as it is so powerful.

I placed an order the 14th of August, is 12 of septiembre and still not sight of the supposed package that should had been delivered within 4-6 working days….furthermore i tried to e mail them and the reply was we had to wait 15 days to check where the carrier was…..guys if the carrier doesn’t do properly his job, you change him. Now is 12 of septiembre and I haven’t recibe yet . I looking at the reviews I see a lot of people with the same issue over here. This company is a scam. Order number 200405145

I purchased 5 items which had 2 pcs inside ( 10 in total) and i received 5 of them in total. They dont even care and they just took advantage of the fact that i made the same purchase some months before and I received 10 pcs , but this time i did the same purchase with the same price and i received 5 pcs . Awful customer service too. Never gonna buy again.

Sanareva are charging about ten pounds for a parcel that cost between £4.39 and £ 3.39 with the post office.
They are robbers. Avoid.

I ordered multiple boxes of vegan baby formula and what arrived was clearly expired/bad. My baby instantly spit it out and when I tried it, I spit it out too as, again, the contents were clearly expired or contaminated. I contacted customer service three times as the formula was very expensive and have had absolutely no reply.

Order was not delivered and contacted customer service twice now for a refund. It had been almost 3 months now with no refund of my £160. order! Still trying to get my refund. Order number 200398216.

probably the worst website i have ever bought off

Ordered 2x 400ml and 3x 200ml sun products and received two bottles of 400ml and one bottle of 200ml suncare products that are expiring in either 11/23 or 1/24. Thought that they did it by mistake so I messaged them and got what seems to me, an automated message reply

'Dear customer
the expiry date is correct. We are obliged to eliminate all the products which expire date is after 2 months.
This is not your case
Kind regads
Sanareva'

I ordered the products mainly for myself and my young children and it's simply unethical to think that just because you buy more than one of the same item, you are a shove-it-all garbage bin for nearly expired products not to mention the health implications using expired sun products might have on my children.

I would totally be alright with having one of the products expiring within a year but having three in one order? It's definitely not professional to respond to the customer thinking that the situation is okay. I might look into exchanging for products bearing later use-by dates but I have no idea if I would need to pay out of my pocket to return the products from the UK to France.

Absolutely disheartening to be treated like this and if there's anything else, I will update.

Update:
Unsurprisingly, the business denied any wrongdoing in this case suggesting that the customer should bear the returning cost even though they were unknowingly or intentionally giving out multiple of the same or similar near-expiration-date items to the same customer citing that they abide by the legislation in their country. In a lot of businesses, nearly expired items are marketed at a fraction of the price and expiration dates are clearly advertised so that the consumers won't feel misled but in my case, everything was purchased at FULL PRICE without any form of prior acknowledgement of the issue and the latest response came to the business suggesting that it is the consumer's responsibility to check before purchasing just in case they feel like giving you multiple running off items, it is always a good business's responsibility to disclose information that might affect the price and circumstance of the product if it fails to do it intentionally or unintentionally, the customer should be reimbursed the cost of returning the product:

'Good morning,
for future online purchases, I suggest to contact the seller before and ask the expire date (a lot of clients do it and we have no problem to give this information).
We undestand the situation, but it is not our fault, because we are following the legislation. We gave you a solution, so if you want you can resend us the product unopened.
Kind regards
Sanareva'

Order#200400779
I have place the order but no response from them. trying to contact with them through customer service form but no one respond back.
Don't confirm the order status and tracking number. just the waste of time.
Never purchase again.

I've ordered multiple items over 3 weeks ago and no delivery in sight, no tracking info, email is not in service. Most likely fraud, don't order anything from here. I've also tried to call the number found in Sanareva's reply to other peoples complaints which doesn't seem to work either, surprise surprise... Seems I have lost my £90

This is the third substantial order I've placed and all three went like clockwork. Very happy.

I have been scammed by this company too 😭 :( please I want my money back.
I will get legal action if you don’t refund my money. My order n°200397537

PLEASE REFUND MY MONEY!!

update: what are the terms and conditions?? that you are allowed to steal my money right?
I bought the item almost a month ago and you haven't update me with the status of my parcel, you keep saying you are on an investigation for a whole month....

please refund my money....SCAM ALERT!

PS honestly TRUST PILOT this is a serious case of scam 'company' that should not even be rated here it should be banned :(

UPDATE:
They have refunded my money after opening a case on Paypal, I do recommend you do that instead of dealing only with them since it's a waste of time. So sad to be treated this bad :(

Poor customer service, order placed 2 weeks ago and it has not arrived, but they promis 4 days or so turnaround.
Tracking says stuck on custom but they do not wan to help at all to find out what is happened.

Just another scam.

Ordered some vitamins for hair and skin, I was a bit worried after reading the reviews, but they arrived whitin 6 days after placing the order. Very happy, I would personally recommend. Postage is a bit high, but thats understandable.