Sanareva.co.uk Bewertungen 

**UPDATE:

in response to the below reply... Your company said they could offer next day delivery and charged me for such. As for everything else, your website is not clear on what you've said. I think the terrible reviews on here speak for themselves.**

I've written a review on their website as requested by them. Telling them of my exact experience. Firstly they responded to it by telling lies, then they deleted my review saying I was contradicting. I wrote about how I had two bad experiences regarding time taken to receive orders. One time paying £5 for next day delivery which never happened. It was medication I needed for my daughter desperately. They have very competitive prices which is probably why most people use them but I'd rather pay a little more for a better customer service experience. Shan't ever use again.

Really delighted with my order of Le Petit Marseillaise products. For the past few years we spent a lot of time in France, and now we are not able to I have really missed my favourite products. They are extremely good value on this website, far less than Amazon prices. Sanareva dispatched my parcel the next day from France via courier, and it arrived a week later (had to go through customs etc at Amsterdam). I got free post and packing as I ordered extra Le Petit Marseillaise products as extra Christmas presents for my grown-up daughters. One very happy family. Merci beaucoup et joyeux Noël!

Notified of ordered items being despatched on 26 October 2021. Royal Mail tracking status "sender despatching item". This status did not change, so sent email after nearly two weeks, told to wait as there had been a bank holiday (in France). Emailed twice further, no resolution so contacted the card payment company, which holds companies emails - service.international @omniphar.com. No response. Telephoned - no contact made. Raised a claim against Sanareva, which has been found in my favour. I have had several emails from "Verified Reviews" highlighted on the Sanareva website - I was placed in "mediation". Both reviews were rejected by Sanareva, the final review stating getting a full refund - no response from "Verified Reviews" are they equally a scam??

So, having posted this review, Sanareva contacted through "Verified Reviews" and "TrustPilot" apparently the goods "were damaged in transit and undeliverable" hence a full refund. Seems from other TrustPilot reviews that "transit" and "delivery company" are Sanareva's fall guys, As to the reply above: the Sanareva Team did not send me an email to inform me that the order was not being delivered and that I was getting a full refund. It was the Credit Card company that advised me 7 days previous to this review that a refund was being made. I will not enter into any further communications with this company. I reiterate - DO NOT TOUCH THEM WITH A BARGE POLE!

Fraudsters. Do not use this site!

WARNING DO NOT USE . THIS IS A SCAM COMPANY !!!! FRAUDSTERS
Ordered some products on the 25/10 , over a month ago , still no sign of the products or a refund after sending them 16 e-mails , there is no customer service no so they just take the money from your bank and basically just rob you . I have had 1 email back saying they have dispatched the parcel to Royal Mail which is a complete lie as I have spoken to them and they have no recollection of this , LIARS I have sent another 4 emails asking for a refund , no reply??
DO NOT USE this company they are fraudsters

This company is awful. I purchased 3 items on the 22nd of November and they haven’t even arrived it’s now the 29th of November. Like the other reviews say, this company is not to be trusted or used to purchase any goods. They are absolutely terrible. WARNING DO NOT EVER USE THEIR SITE!

My order was processed and delivered in a reasonable time scale, but the items were incorrect. When I notified the company I was asked to supply photos. I replied I couldn't do that but if they would supply the returns label I had requested they would see for themselves when they received back the incorrect items. Since then I have received no communication. There is no way to contact apparently apart from the message board on the website, and still have not replied to further messages, even though my granddaughter took phots of the incorrect items I received and those photos are now also on the message board. I hope, since they seem to respond to negative reviews, they will actually read this and get their act into gear. SANAREVA - PLEASE READ MY MESSAGES AND REFUND MY PURCHASES. Thank you in advance.

Thank you Sanareva, I am pleased to have now received a refund for the incorrect items.

I’m really pleased with My first order with Sanareva.co.uk It was worth the wait and now we have our cupboard stocked with our favourite French shower gels.

Highly recommend and I will be making another order soon.

This was my first order from Sanareva
I was pleased with the experience
Good products and prices
Happy with delivery as well
Thank you

Awful company to do business with. Glitches on their website, delays with deliveries, limited stock. Would not use this company again and cannot recommend.

Please don’t use this company. I am victim of a clever scam in which Sanareva added another post code to my address (incidentally it was the postcode associated with the Houses of Parliament!) meaning that Royal Mail were unable to deliver it. It confuses their scanning machine and they said they can’t deliver if two postcodes are on the delivery address. Therefore the goods will be returned to Sanareva. I have contacted them but I don’t think I will receive a refund somehow given the added postcode. If I do I will update. UPDATE 22/11/21: Royal Mail said that they would only deliver if the sender requested removal of one of the postcodes. The package arrived yesterday (!) with the Houses of Parliament postcode crossed out but only after I had sent Sanareva communications demanding immediate action and filing a report to Action Fraud. I can only assume that Sanareva contacted Royal Mail for which I am grateful.

I haven't received my goods, which according to Sanareva were despatched. The tracking number is not even recognised by the courier. It is clear that the operation of this company is fraudulent. DO NOT ORDER FROM THIS COMPANY.
REVISION. I have just had my goods delivered, one whole week after being "dispatched", via Royal Mail 48. NOT the courier as specified either. What a poor show (still).
FURTHER to the company reply.
The fact that the company is based in France is certainly NOT obvious to me on the web page. (and it's got a UK web address!). Nor is there an explanation as to why the tracking didn't work. Or perhaps the tracking reference was for Royal Mail instead! I absolutely insist that the emails received from the company by me were not informing me of the correct situation with delivery.

El 06/11/2021 realicé dos compras. Y la primera compra traté de anularlo y era imposible. Escribí un email y envíe un mensaje en la web de Sanavera pidiendo la anulación. Al ver que no respondían, a las dos horas del mismo día de la compra, solicité la anulación de las dos compras vía email y en el portal de Sanavera. El 08/11/2021, recibí un email de Sanavera pidiendo confirmación de la anulación, a la cuál respondí diciendo que confirmaba la anulación de las dos compras. Ese mismo día me escribieron diciendo q no se podía anular y q al recibir los paquetes los rechazara para así recibir el reembolso íntegro de las dos compras (les escribí diciendo q eso era absurdo). A día de hoy 16/11/2021, no he recibido el reintegro íntegro de las dos compras rechazadas y tampoco los dos envíos para ser rechazados. NO recomiendo comprar en SANAVERA.
PD.: He escrito varios emails a Sanavera y NO tienen la intención de atender a la solicitud del cliente. Y los mensajes realizados en su web no han sido respondidos y aparecen como canceladas.

A COMPANY TO BE AVOIDED. I paid for a £50 product from Sanareva which i never received. They said it was delivered but no notification
or evidence was given. They havent responded to my many emails. .

This company is not to be trusted. They agree to making good orders that have not been received and then renege. The products are good but the customer service is absolutely deplorable. I have NEVER experienced anything like it. Dealing with this company leaves you feeling robbed.

Very poor customer service - I asked for a delivery date and was just told normally 3 to 5 working days. I paid £7.90 for Royal Mail delivery. I ordered on 31st Oct today is 8th November still no delivery. Order number 200293837. Where is my item?!?!

Don’t buy from this sit I didn’t receive my order 3 weeks now
No one is replying to my emails
I want my refund back

Although a day or two later than expected my order has arrived safely. I regularly use these toothbrushes because they are strong and don’t wear down too quickly. I get a full 3 to 4 months regular use confidently. Each toothbrush has it’s own brush cover which is very hygienic. Always 5 stars

Appalling customer service. Every time you send an email (I've now sent more than 7) about a faulty product, they simply stop replying to you. The contact@ email stated on their website doesn't exist, apparently, according to one person who replied to me once but then has never been seen again, and the 020 phone number stated by customer service here on Trustpilot doesn't exist either when you call. AVOID.

UPDATE (after their reply): nowhere on the email does it say that you cannot reply to it. They have now refused to refund or replace the product despite photos which show that it is faulty, since apparently warranty cannot be claimed after the product has been used (even if it faulty). Unbelievable.

After paying for my order, it took two weeks and 3 messages online before my order was even processed. Not sure how long it would have been stuck like that if I hadn’t begun messaging at 1.5 weeks. Supposedly now ‘processed’,let’s see if it arrives. Wouldn’t recommend.

Also no way of calling them and turnaround to online query form very slow. Whatever about commitment to ship within 24-48 hours this is clearly not the case as per my experience and reviews below.