Sanaulla Store Bewertungen 202

TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

They said parcel is estimated to be posted 20th Feb... they didnt complete stitching til 10th march. Not only that they charged $159 dollars for a small parcel only for me to be charged with customs o... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've been shopping from Sanaulla for many years, both from their website & in-store. From casual to formal wear, you can find stitched & unstitched collections of almost all major brands here. Th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered two dresses on July and one in October..Both experiences were good..I ordered zarif net and Xenia formal on July..In October ordered Imrozia chiffon dress...very good quality original brand... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

100% original article, great service ! Sanaullastore's online page is so hassle free- literally just go in, search dress , select stitched, and put in ur address nd make easy payment ( I live in UK).... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bekleidungsgeschäft

Vom Unternehmen geschrieben

Sanaulla Store Online offers the largest range of Pakistani original branded designers clothing, having complete range of lawn, embroidered & printed dresses in chiffon, cotton, khaddar, linen & jacquard fabrics. Also provide stitching services.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

202 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

I had a great experience shopping from…

I had a great experience shopping from this clothing page. The delivery is impressively fast, even for international orders, which is a huge plus. The stitching quality is excellent—exactly like the catalog pictures, so you really get what you see. On top of that, the stitching prices are very reasonable and affordable. Their customer service is also very polite and helpful. Highly recommended for anyone looking for quality outfits with reliable service!

14. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sh*t service

They said parcel is estimated to be posted 20th Feb... they didnt complete stitching til 10th march. Not only that they charged $159 dollars for a small parcel only for me to be charged with customs on top of this! The items in the parcel didnt even cost as much as that! Customer service is terrible as they just stop replying when they know they are at fault. Also we will not get the parcel in time for eid so not worth it at all

16. März 2026
Bewertung ohne vorherige Einladung
Sanaulla Store-Logo

Antwort von Sanaulla Store

Hi. Ms. Uzma,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

We regret the delay in stitching your order and understand how disappointing this is, especially with Eid approaching. While we aim to meet all timelines, delays can occur due to production and quality checks.

Shipping charges are based on courier rates, weight, and destination. Please note that customs duties are set by your country’s authorities and are not included in our charges.

We’re also sorry to hear about your experience with our customer support. This is not the standard we aim for, and we will address this internally.

Your feedback is truly valued, and we hope to serve you better in the future.

Bewertet mit 1 von 5 Sternen

Didn’t get my refund of almost 22,000 pars

I paced an order on 9/16/25 .Order was placed for 7 complete outfit . I only received one outfit . They emailed me on 10.3.25 , that they refunded my money for items which was not sent in parcel , no notification that they didn’t have it . According to the email balance money was refunded as store credits, with out asking me if I want store credit or refund back to my bank account . I can’t see my store credit or order history on their web site .customer service is horrible.I will never trust sanaullah store again

8. September 2025
Bewertung ohne vorherige Einladung
Sanaulla Store-Logo

Antwort von Sanaulla Store

Dear Ms. Nayyara,

Thank you for your feedback. Please note that our last email sent on the 8th of November clearly mentions that

"If you do not wish to use the store credit, we can refund the amount to your original payment method. Please let us know your preference, and we will process it accordingly."

We have still not received any response to that email requesting further information or action.

Bewertet mit 3 von 5 Sternen

Wrong description & availability

I mostly had a great experience but this time I’m disappointed with two things
1. After ordering the items I was informed later with regrets, via email, that those items were no more available
2.All 4 of my chosen Lakhaney unstitched suits were described as “Embroidered collection” & that’s why I paid the higher cost. But unfortunately not only they were completely printed but had not embroidered additions given. I demand my price compensation for paying higher bcx of embroidered description

24. Juni 2025
Bewertung ohne vorherige Einladung
Sanaulla Store-Logo

Antwort von Sanaulla Store

Dear Ms. Farva,

Thank you for sharing your feedback. We’re glad to know you’ve mostly had a great experience with us, and we’re genuinely sorry that this time fell short of expectations.

Regarding the unavailability of certain items, due to high demand and real-time stock updates, some articles sell out quickly and become unavailable before we can update listings. We always try to notify our customers as soon as possible and offer alternatives or refunds where needed.

As for the Lakhany suits,if the suits you received do not match the description and contain no embroidery at all, we completely understand your concern.

We request you to share your order number with us so we may reach out to you with the resolution.

Bewertet mit 1 von 5 Sternen

Extremely late delivery with missing items & poor customer services

Sarah Asghar in online department did miscommitment. Poor customer services. Draging company’s reputation down. After waiting for 45 days, she DID NOT BOTHER TO INFORM MISSING ITEM, and dispatched remaining, giving lame excuse on inquiry later that item arrived late from vendor. I verified from vendor, who told me. Sanaullah sent us order very late. Sarah Asghar is unable to handle complaints. Items delivered extremely late. I will never recommend to buy or trust staff of Sanaullah. My order price was 250,000pkr approx, but staff give a damn to customers.

25. Mai 2025
Bewertung ohne vorherige Einladung
Sanaulla Store-Logo

Antwort von Sanaulla Store

Hi, we're truly sorry for the inconvenience. As per details shared via email, during inspection, we found the vendor had sent the wrong coat. The correct one was in another city and would’ve delayed your order further.

To avoid this, we dispatched the rest and refunded the cost amount. We agree you should’ve been informed sooner and sincerely apologize for the miscommunication.

We appreciate your feedback and will make sure it’s addressed with the relevant team. Please be assured, this is not the level of service we aim to provide and we are taking steps to ensure better transparency and communication moving forward.

Bewertet mit 5 von 5 Sternen

I'm so happy

I'm so happy. I received my order so quickly and my all dresses are the best .perfect stitching and best quality

26. Mai 2025
Bewertung ohne vorherige Einladung
Sanaulla Store-Logo

Antwort von Sanaulla Store

We are glad to make you happy! :)

Bewertet mit 4 von 5 Sternen

Good material

Finally sorted my problem out!! Good quality material

1. April 2025
Bewertung ohne vorherige Einladung
Sanaulla Store-Logo

Antwort von Sanaulla Store

Ms. Nosheen, we are truly sorry for the inconvenience you faced. While we would like to clarify that both skirts in your order were stitched correctly, we do understand that different tailors may follow slightly different styles for shararas, and this seems to be the case here.

Had we been informed earlier about your style preference, we would have ensured the stitching matched your expectations.

That said, your satisfaction is extremely important to us. Therefore, we are arranging a new sharara to be stitched as per the reference image shared via email. Kindly reply to that so we may arrange it without delays.

Bewertet mit 5 von 5 Sternen

Wonderful experience, beautiful dress

I am a larger woman and find it hard to get clothing that fits, especially mail order. But Sanaulla Store went above and beyond to help me. I needed help with measurements and the great people at Sanaulla Store were very patient with me. They communicated with me several times to make sure that my dress was made to fit me exactly right. The price was very reasonable and the delivery was quick. The dress is beautiful and well made. I highly recommend their store.

1. Mai 2025
Bewertung ohne vorherige Einladung
Sanaulla Store-Logo

Antwort von Sanaulla Store

Thank you so much for your kind words :)

Bewertet mit 5 von 5 Sternen

Great customer service and stitching

Great customer service. Always kept in touch. Orderd a stitched suit first time and i was amazed by the stitching quality and fitting was perfect. Receuved my order to the uk in 2 weeks of placing it.
Will definately be ordering again.😊👌

14. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great stitching

Great stitching, very professional. Just need to have more items on stock, a lot of items run out of stock in a short period of time.

9. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best customer support

I loved the customer support of this company. My sister used to order from them so I placed my order of my daughter's dress for eid. I ordered in first weeks of April. Two weeks later I realized the delivery d date was about 26 of May that was so late. So on my sister's recommendation I wrote an email to their support and the support team contacted the brand and arranged an earlier delivery. Hopefully they will deliver today three weeks before the promised date. So I find the support very helpful and they articulate well and are very professional. Lovely experience.

2. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service and delivery

Quick delivery came in just over a week to the UK, they kept me updated and reassured me that the suits would come before the event I'm wearing them to- and they did! Really well packaged and no defects on any items. Would definitely recommend.

16. April 2025
Bewertung ohne vorherige Einladung

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