Sanctuary Bewertungen 

This company really need to be inspected for a very serious lack of services. I needed to cancel an appt for 28/11/2025 and have, so far spent over 4 hours on the phone, being redirected to different phone numbers and never getting through. No longer do they tell you what number you are in the queue, just saying you will be connected shortly. 4 hours of my valuable time. Then I tried to get onto website and it is so complicated. It has a section to 'cancel' an appointment but once you get to relevant section, there is no place to cancel. Unreal Sanctuary, you should be ashamed of yourselves. The website is 'not' user friendly and is not fit for purpose. I am writing this on behalf of one of your tenants, who has really suffered over the last 3 years with so many things. The help he has had, has been 'minimal' to say the least. No one listens, management, staff, etc. They have degrees in 'gaslighting'. True experts. Get a conscience Sanctuary and cease ruining tenant's lives. This company needs urgent changes.

It’s been 7 days of this weather, and I have been living without water or heating. Despite paying my service charge, no one seems to care or bother to provide an answer.

Very dissatisfied with sanctuary, waited 6 weeks for a repair for a leaking toilet the only one in the house. After numerous phone calls to sanctuary guy turned up after a Saturday text saying they will be there Monday morning at 9am so I had to take an unpaid day off work as no notice he only had an hour to do the job which he said would take to long so used mastic to bodge up the leak and told me to get a surveyor out as to much damage had been done as it had been leaking for so long .

My experience was good and the engineer was very knowledgeable and helpful to throughout he’s visit to

Not good housing association properties full of damp and poor conditions

I rung up about a leak in the communal hallway on Friday that we have to pay service charges for! Was told sombody would come out on Monday I rang up today as nobody has been out! They told me no repair has been logged! What a surprise! I had the call on record! Very poor service! This leak has been going on for well over a year! Yet sanctuary still take service charges! They are cheeky! And they don’t care aslong as they are getting rent and service charges! There all liars say anything to get you if the phone but nothing ever happens! Mr Craig Jon moule needs sacking he’s not doing a very good job at looking after his homes that people trust him and his so called charity housing to look after!

I have been without gas central heating since the 28th October & I called Sanctuary and they sent out an engineer on the 3rd of November only to to be told it needed parts and that will take 5 days to get the parts and it is now the 17th of November & I still have not heard from them.
The worst social landlord in the UK.

This is the worse company I have ever met when it comes to repairs to their property. It takes them months to get someone out in the first place, then they have a look and say oh I have to fill in a report for this as it’s a bigger job than they told me. So we wait for the next person to come out again have a look and again say I have to report this. In the meantime we still have the problem going on and nothing is getting done to solve it, you just hope we get fed up complaining about it that we call you again so you don’t have to fix it. Get off your arses and get the complaints fixed and stop messing about. This particular problem has been going on for over a year now. It all started with a botched replacement of the bath taps with a “New” pipe also being fitted when the taps were changed. The”New” pipe which is for the hot water was NOT a New pipe but a “used” one from a previous job somewhere else and that was stated by one of their own people who came out to sort it out once the pipe actually burst and we had hot water running down the walls in the room below, along the ceiling and into our LED light unit in that room which then blew that and the circuit board and we had to have them send out an electrician to make the wiring safe and remove the light. We were also told by them as we have LED light all over our house that they would replace the light unit “like for like”. This was told to us on three separate occasions that we would get “like for like” but when they eventually turned up to fit the light it was not “like for like” at all but a standard bulb fitting with one bulb and not the three cluster LED like they said. I have mobility issues and I said could we have the bath removed now as this problem has been going on for so long and the get rid of the issue which is still happening to this day a shower unit would solve the problem. Now the mould is setting in the room below the bathroom and has been treated by one of their guys and also an outside contractor but still it’s growing. Now they want to come and remove the tiles in the bathroom which is fine but the walls are soaking wet, they allowed the guy just 45 mins to do the job and when he saw the job and the bulge in the ceiling below the bathroom as it’s still getting wet every time we have a shower he was shocked and how have they left it to get to be like this. I can’t do all this work in 45 mins the tiles need to come off and the walls allowed to dry out then replace all the tiles in the bathroom and then seek the leak and fix that and then repair the ceiling and walls in the room below. That all makes sense to me but not to Sanctuary, they can’t grasp that idea at all, they just look for a quick fix and scarper then deal with the next call about the same problem when it happens. Our shower unit is replaced every 12 months or so as it’s not big enough to coup with the use it gets in our house, we have said about putting in a heavier duty shower but again they only do “like for like” when it suits them. Just a complete waste of space, be a few days late on paying your rent though and you start getting the snotty letters and how you should be in advance of your rent not arrears. Be in front of your repairs needed then and not quick fix and scarper.Morons!!

I am not very happy with sanctuary housing you're wasting your time if you want your house repaired it's been ongoing for the repair to the gutter overgrown weed which is getting into the brickwork and into a structure of the house reported lots of times that's why they deserve one star they give you a date when they come out and then never turn up ever

Very good job

I didn’t like the fact that I had to take a day off work and waited all day I was not given a time as to when to expect them and when he came he spent less than 5 minutes he said the problem was not in my flat but maybe the drain system outside I will just wait to see if I notice a difference

🚩 I have finally found a word that's fitting for the description of Sanctury Mental Health Supported Housing Care Home, and the staff,
It's
Satan.

If I could I give Zero stars as yet again have to listen to the bull of excuse being made! Second time they’ve come to do sink and arrive with no sink gone to fetch the said ordered sink only to apparently be in the back of another operatives van who no longer works for skanctuary ( not Miss spelt) as he had picked it up two days after ordering!! Strange as was told it would take 3 weeks to come? Having dismantled kitchen cupboard operative can’t come back for an hour as he’s on an emergency job to put it back !!! The association is an absolute joke lying scum!!!! Can’t come back for another 4 weeks!!!

Racist against white British people.

Just like the police, they engage in two tier policing and two tier justice and ignore harassment and antisocial behaviour against white British people.

Needed new, more up to date thermostat replacing, for gas boiler, I suggest you ask, for Michael to do anything, to do with, you're heating, lovely man, very friendly explained everything he, was doing, should, employ more like him.

Good service brilliant engineer explained what he was going to do (fit a new l,e,d .light very friendly chatty

Terrible, TERRIBLE clueless driver - danger to the road

Since I moved in to this property I have been having so much anti-social behaviour of banging noise thumping every evening and morning. Letters have been sent out but still going on I have constantly complained and nothing has been done.
You need to get your house in order and deal with this issue.

I have had a water leak at the rear of my flat which has been causing damp I my flat for years now . My first complaint was over 18 months ago and still the leaks is there still causing damp In the flat and a bog in the garden. If you think this is acceptable then sanctuary are for you they are good at taking your money but try getting them to repair or sort a problem you might as well bang your head against a wall .

#shockingservice
do these guys ever get any work done