Very impressive service, I’d accidentally ordered the wrong item and they couldn’t have been more helpful with the exchange. Would recommend
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Good products, easy website, market prices. All good until you need customer service. Then it all falls apart. Just simply unhelpful at every juncture. Perhaps the owners of this business will som... Mehr ansehen
Second time of purchasing from SMCC. Purchased a Hansgrohe mixer tap on both occasions. I phoned through to an advisor who was very helpful (wish I could remember her name!). Delighted with the produ... Mehr ansehen
As my original was faulty, I ordered a Type One 7.5 metre "granny charger" cable for my Mitsubishi Outlander, costing over 30% LESS than any other supplier was charging for a 5 metre one. I didn't pay... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- B2B-Dienstleistungen
- auch in
- Bäderstudio
- Beleuchtungsgeschäft
- Energieanlagen und -lösungen
- Ladestation für Elektrofahrzeuge
- Umweltberater
Vom Unternehmen geschrieben
SaveMoneyCutCarbon specialises in working with businesses and organisations to reduce their energy, water and carbon helping them to save on their bills. We are uniquely positioned in the market as we offer the full range of award winning (edie award winner 2025) consultancy services from survey to installation but we also supply and maintain a full range of products to target the main areas of consumption: lighting, water, heating and building controls.
Kontaktinformationen
Abbeystone House, 36 Eastern Way, IP32 7AB, Bury St Edmunds, Vereinigtes Königreich
- 0333 123 5464
- info@savemoneycutcarbon.com
- www.savemoneycutcarbon.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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What’s not to love!
Great price, fast delivery! A small glitch was handled very swiftly and to my satisfaction. Excellent service all round.

Antwort von SaveMoneyCutCarbon
Moved home and needed some decent light…
Moved home and needed some decent light bulbs. Saw they had bags you can pop in the loo to reduce water usage when flushing so snagged one of those also. Delivery was super quick and the bulbs are great!

Antwort von SaveMoneyCutCarbon
Much better!
Shower has non compatible with standard shower head. This was not made clear in the website before purchase. After speaking with the first customer advisor I was horrified at being told I had to pay to return the item and there was no other option. Then after writing this I was contact by Craig, and he really was passionate about customer service. He sent me an alternative shower head and a return pre paid envelope to return the unsuitable one; and I received fitted and returned the old one all within a day or 2. Everyone should heed Craigs example. Life would be so much easier if customer service was as great at Craig's. Well done Craig!

Antwort von SaveMoneyCutCarbon
Great service
Great service. Great products and prices. Great communication. One very happy customer

Antwort von SaveMoneyCutCarbon
Helping the environment and my wallet
I'd seen the Grohe kitchen tap elsewhere, but appreciated the SaveMoneyCutCarbon description which confirmed why this was an environmentally-friendly choice.
The price was also at the lower end of options on the web, so it made financial sense and I was happy to support a company with green credentials.

Antwort von SaveMoneyCutCarbon
Excellent!
Second time of purchasing from SMCC. Purchased a Hansgrohe mixer tap on both occasions. I phoned through to an advisor who was very helpful (wish I could remember her name!). Delighted with the product which is excellent quality and looks lovely. Arrived speedily & well packaged. Very competitively priced. Reasonable delivery fee. Good company, Great products. Will definitely return in the future. Thank you SMCC!
Misleading product listings
I recently bought a showerhead which was listed as being 230mm from savemoneycutcarbon. On the product detail page I landed on from Google a square head was presented as expected, but on arrival it was actually rectangular because the photo listed used was taken from the longest dimension and the perspective of the shorter side was not apparent.
This was misleading and has resulted in being lumbered with an ineffective shower head which doesn’t cover the body (and I’m a medium). The fact that it was rectangular should have been listed in the title and at the top of the description. Alternatively a photo or diagram which showed the rectangular shape of the head would also have cleared it up. Instead the dimensions were hidden at the bottom of of a very long product info accordion and within the specification accordion.
I phoned and spoke to them, despite agreeing that the head looked square in the photo they showed no interest in updating the misleading listing or an order of an alternative square head.
Arrogant company to be avoided.
First time bought from them
First time bought from them, great price, friendly customer service & rec'd item promptly. Would buy again 😀😀😀😀😀😀
More companies need to be like this
Amazing customer service I really wish all companies were like this. When I bought my bulbs, SMCC was the best value but even years later, when I have minor issues with the bulbs, Steph co ordinated with the manufacturer to get replacements under guarantee. Highly recommended standing head and shoulders above others.
Absolutely brilliant customer service
Absolutely brilliant customer service! I had a delivery problem
( not the fault of savemoneycutcarbon ) and Steph who I was emailing, was so helpful. I can't rate her service highly enough. I'll definitely be back!
I purchased a grohe sensia arena from…
I purchased a grohe sensia arena from them at the start of 2022 for about £1500, during the current black Friday sales its now priced as 'on sale' at £2100???

Antwort von SaveMoneyCutCarbon
Great customer service!
Thought I would write this review after my experience ordering some outdoor lights. This was my first time using this company but they had the lights we wanted at a very competitive price and ordered 3 x Ledvance Smart+ Wifi Floods for a next day delivery. Received an email from Grace at SaveMoneyCutCarbon informing me that they only had 2 of the lights currently in stock and gave me a variety of options. She had attempted to phone but was unable to get hold of me through no fault of her own (my own typing!). I got in contact with Grace but unfortunately we needed all 3 lights before the company would be able to deliver and so, without any issue, Grace put through a refund very promptly.
Whilst it was disappointing the stock wasn't there I was very happy with the quick response and rapid service received here and would have no qualms ordering through this company in the future should the need arise.
Great Customer Service
I’ve recently come across SaveMoneyCutCarbon for the first time. Placed an order but turns out I ordered the wrong item! From speaking to them on instant chat the issue was resolved and in a few days I had what I needed. Really impressed and will be using them again. Recommended.
No guarantees or returns permitted
I purchased a Grohe Minta tap from SaveMoneyCutCarbon in late March. Within a couple of months, the tap started shedding its chrome. I have tried to contact SaveMoneyCutCarbon on several occasions to get the tap replaced and have been completely ignored by them.
Not just Good but Excellent!
Well I have made 3 purchases and can not fault the service in anyway. Each item arrived quickly and well packaged.
The last item I ordered was a Grohe tap which I mistakenly thought was not going to fit as planned because it appeared not to swivel. Unfortunately it was outside of the returns window so I took to my knees and asked if there was anyway that the tap could be swapped.
I was delighted when Steph contacted me to say it might be possible if I provided images of the packaging which I thought was fair and reasonable. I was about to send the images and details of the replacement item I had picked out but subsequently noticed the tap I had purchased was described as a swivel tap.
I then contacted Steph again and explained what I had discovered. Steph double checked the details and was able to confirm the tap was indeed suitable. The return was therefore not required and I was happy!
Steph was very gracious, she didn’t make reference to the fact that I was clearly useless at making internet purchases or curse me for wasting her time. She did refuse to apply her limitless skill to visiting and fitting the tap but assured me it was probably for the best - I am not convinced and still think such excellence should be applied at every opportunity!
Essentially, I’m saying the customer service was great and a refreshing change from having to deal with the usual soulless robots that companies employ these days!
HUGE THANKS STEPH!! soon to be S R Plumbing! 😉
Very pleased .
Very pleased .
Detox tablets are amazing my washing machine was very dirty :-(
I’m surprised the washing is clean and smells fresh .
Products are a good price .
One item was wrong but customer service very helpful and sent new one . 10/10
Excellent service
Excellent product and competitive pricing to start with. Quick accurate delivery. Plumber let us down multiple times and by the time another turned up and repaired existing shower this one which was then unneeded was outside of return window. Stephanie went above and beyond and allowed me to return due to the circumstances anyway. Would happily buy again confident that their customer service is top notch!
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