Lisa the sales assistant was great friendly and very helpful, very knowledgeable with guidance on style and design and not pushy. She listened to exactly what we were looking for and we take our time two days and still lisa was friendly and patient. Finally we got it spot on and would like thank lisa and the staff for their friendly, relaxed atmosphere they create thanks guys

Salesperson Michael was an absolute sweetheart to deal with. So much so that Ive come back on Sunday morning to buy a sofa. X

My husband and myself visited the Aberdeen sgowroom to purchase some sofas.
Met Derek who was fabulous. He was very helpful and friendly.
We finalised an order with Lara who was lovely and very informative.
However when we went home, we realised we liked another sofa and went back to request if we can swap the sofas. Lara was the best.
She amended our order with patience and we can't thank her enough for all she did. I would give her 10 stars.
Thanks Lara & Derek.

Sam was excellent, very helpful. Would highly recommend

Visited the store on Sunday to have a look and returned on Monday to purchase. Both members of staff were very helpful and informative when it came to offers available. Made my 86yr old granny’s life so much easier which is always a bonus

Michael was very welcoming Professional & very knowledgeable He could not have been more patient helpful and respectful So we had no choice😂 but to buy two new beautiful matching sofas So thank you for all your help from two very happy customers 👍👍👍

Sam was absolutely brilliant! We told him what we wanted and he took us straight to a sofa which was perfect for us. He made the process so simple and was very informative. A truly lovely man.
The store was beautiful with a lot of selection (and smells amazing too)! Brilliant service all round and will definitely be returning.

Attentive but not pushy or overbearing staff. Helpful and knowledgeable about the products and supportive but not demanding.
Very good experience of a team working together

The staff and manager were super helpful and friendly, and the sofas' quality and design were amazing.

Was welcomed by Michael who explained everything and different options.

I ordered 2 sofas from ScS Aberdeen on January 2026.After 3 months waiting we are receiving both one dirty second one with big holes under sofas .We are rejecting deliveries. .We are asking ScS team about repair or replacement for new one .Now we are close to July and we are still without sofas .Nobody from ScS can explain when we get sofas for our house.No one trying to contact with us Service is very poor .Then 6 months after ordering we are seated at floor in our living room.
Technician has been booked 3 time and nothing sorted until today When I call at infolinie nobody hung up phone .Any service and infolinie is very poor. When you left messages nobody call back .
Regards

Great advice and support

I'm very disappointed with how I was treated. The delivery team damaged two of my hallway cabinets while bringing the sofa into my living room. This happened because they were lazy and didn't bother to unscrew the sofa legs. I reported it on the day of delivery, June 25th. The one-seater sofa was damaged, and I reported it too, but they sent me an insurance policy and said the damage wasn't covered. Poltronesofa is ignoring my problem. The store's employees are only nice when they want to sell something, and after the sale, everything else is the customer's problem, even if the delivery team was unprofessional and caused damage to the house and a very expensive sofa. I do not recommend shopping at this store!!!

Received a warm welcome from Micheal when I entered the store at Kittybrewster Aberdeen.
Told him what I had seen online and wanted to see it and try it out before purchasing.
He was knowledgeable, informative and answered all my questions.
The manager was also very nice and the service was straightforward with no pressure.
2 chairs and sofa purchased within 20minutes.

Michael was fantastic, so knowledgeable and helped me pick out my perfect sofa for my new home. Thank you for such a brilliant, attentive service and for making the experience smooth, simple and fun!

Staff willing to go that extra mile to help customer decide on their purchase

Sam was really helpful and accommodating. Helped us get a great sofa.

Sam and Derek were so lovely! Sam showed us to the sofa that fit our description perfectly and took out materials to fit our colour scheme. He made such great conversation and was such a laugh. He was very informative about warranty and what everything entailed to ensure we were clued up before purchasing. He gave us a great deal and also provided waters for us (offered coffee but was a hot day). He also provided us with a free tape measure before even purchasing anything. A great salesman and recommend to everyone!
I will update review when we receive the sofa.

We visited the Aberdeen store to view the chairs. We went around the store and sat on the chairs that we liked. The sales person was extremely helpful and very friendly. Unfortunately we cannot remember his name as we had a lot to take in. We do remember him saying he came from Sri Lanka. We picked the chairs that where the best for us. Cant wait to receive the chairs.