The driver kept me informed of there progress
Delivery was on time great service.

The whole delivery process was seamless, efficient and not painful at all! No packaging to get rid of, came on time and kept communication up all the way to delivery. Two men set up my two sofas and placed them where I indicated. I couldn’t fault anything, hence 5 stars.😎

Everything keeping in contact loveiy delivery drivers and excellent staff in the shop and I the manager

Very knowledgeable professional staff, good delivery time scale. Excellent product. Fitted sofa and tested within 15 mins, gave delivery timescale then phone call to give exact time. Excellent customer service from start to finish

From the moment we walked into poltronesofa Bedford store, we felt welcomed. Staff were very friendly.
AJ was the customer service person that delt with us. He invited us to look around, he gave us our space, but was available to answer our questions, we did not feel rushed, after choosing our sofa he assisted us to place our order. there are very few places that i have experience such excellent customer service.
Thank you
Marvalett & Dominic

Carry on doing what you’re doing. Everything was first class. My leather suite was worth waiting 14 weeks for!
Delivery was excellent.

Our new sofa purchase was made very easy with the help and advice from AJ in the Bedford branch. He helped us find exactly what we wanted without the hard sell tactics of trying to sell more than needed. The delivery guys were excellent, making sure everything worked and was in the right place, and clearing up after themselves. We must be happy as we've just ordered a chair to go with our sofas.

The assistant was very helpful and knowledgeable and answered all our questions

In March 2026 we bought a sofa from the above company, Bedford Branch. We received good service in store and paid the full amount plus delivery charge, on the day. We were informed that, because of various delays, delivery was not likely to be until July and this was reflected in the paperwork, July 17th being the advisory date. We were happy with this as we were in no hurry for delivery and pointed out that we had other commitments, including holidays, before then.
Imagine my surprise to receive a text yesterday, June 27th stating that the sofa would be delivered on Tuesday 30th June, only three days away. Unfortunately we had commitments on that day and were unable to accept delivery and so we rang the store. we were offered delivery on July 11th, when we were on holiday, and July 20th, which we could accept. Imagine my reaction when i was informed that there would be a " storage fee" of £40 per week.
I wish to make clear that it is not my fault, but a company issue that there is no capacity to store customer items , neither is it my fault that the item arrived unexpectedly earlier than anticipated.
I have been informed by the store manager that, unless the storage fee is paid the item - fully paid plus delivery, will not be released. Be aware that scs/poltronesofa customers who are not in a positon to accept almost immediate delivery of their furniture, with very little notice, will be liable for this fee.
This is not customer focused but meets the needs of the company and is punitive.
I do not intend to pay the fee and will be taking further advice on a way forward.
After many years of using SCS, I am sad and disappointed that the company now seems to have moved away from its original high standards of customer service. I would say Buyer Beware.

First time I have used Patrones the sales and delivery people are great to deal with and the products is very good

First class, minimal interruption, very efficient. The crew did a first class job despite the extreme weather conditions.

Kept us well informed and in and out in no time great service

Raz was fantastic! As first-time homeowners searching for the perfect sofa, we really appreciated that he gave us the space to look around without any pressure. When we needed help, he was knowledgeable, friendly, and happy to offer advice. The whole purchasing process was quick and seamless. Excellent customer service—we can’t wait for our new sofa to arrive! 👍🏼⭐️⭐️⭐️⭐️⭐️

The friendluness and professional attitude of staff. Thanks Chris, we cant wait yntil our new sifa is ready.

Delivery on time and set up quick and efficient.

The one in Bedford is above and beyond.
They've got a wonderful range of sofas, laid out spaciously, and organized in the style of real living rooms (so you can see how yours might look). There's also a huge selection of colours to choose from.
Decent prices with delivery to your room of choice.
Great service, too. They're there to help but don't put pressure or annoy you with sales talk!

The salesman was very helpful, quick , stressfree service

We were approached by the deputy manager Raz almost as soon as we walked in. He left us for a few minutes while we found what we wanted, and then reappeared so we could make our purchase with ease. He explained everything as we went along and made it very easy. Thanks Raz!

A++++ very polite and job quality service