Great customer service especially from Mike.all staff were lovely . No hard sell we were able to browse both levels of store at our leisure. Mike was very knowledgeable about all products .amazing choice of sofas and chairs with such a great choice of colours and textures. The aroma in the store from airfreshners was very pleasant. Great experience we purchased 2 lovely and very different sofas and two chairs . Would highly recommend this store and their products . Thank you

Sitting in the comfort of my new sofa I will say it's the best sofa ever bought. The delivery guys were lovely, very efficient and although the tracking didn't work they weren't late so wasn't an issue, really pleased with the whole process

Great store to go for all your furniture needs.
Greeted right away, shown round the store.
No pressure to buy.
We knew what we wanted,and was shown all our opptions looked after really well by Steven and ordered from him. Cool ,comfortable atmosphere in the store.

Delivery was on time and the sofa lives up to my expectations

Your staff are very nice

From order to delivery could not have been better. Sofas appear to be good quality, but a little too early to tell. We were kept well informed regarding delivery, Dalton & Paul were very friendly and courteous, before they left they made sure we were happy with the product and made sure no damage was done to our property.

Great staff and very helpful and giving out good opinions and options. Easy guide to ordering and payments.
Delivery service men has done a great job making sure my sofas are being careful into my place and sorting it out and cleaning up afterwards.

Order a 3 seater leather sofa electric recliner and a armchair recliner, wanted a recliner due to my wife being poorly and can’t make it up stair to her bed, Sofa was delivered great 2 delivery guys very helpful but the electrics on the sofa were not connected, the delivery guy said he would report this back and someone would contact me that evening to arrange a electrician to sort it, nobody contacted myself so my wife called , due to data protection they wouldn’t speak to her, so I called to be told by the lady that she has reported the issue and a electrictrian will contact me to arrange to get it sorted, I explained when would this be as my wife is poorly and I paid £4000 for this sofa not a faulty sofa , when would it be sorted ,? She couldn’t give me a day or date as the might need to order a part, so just wait till someone contacts you and a electrician will call with a date, Sorry not good enough, I said I shall give them till Tuesday and if I do not hear from them I shall call back, I’m not happy at all , I shall report back after Tuesday

Great service were very patient on letting me take my time on choice

The two guys arrived on time. They were friendly and courteous. They worked quickly and efficiently. No complaints.

A very welcoming store. Lovely atmosphere. STAFF very nice and helpful. Would like to give Graeme a very good review. He went out off his way to show us the all about the suite. He was very pleasant and we felt comfortable with him.Never had service like that before.He is an asset to the store. Well done.

Two very nice delivery men, very helpfull and friendly. Although it was a horrible downpour when they arrived they ended up a bit wet.

Communication of delivery was good.
Delvery was at time stated and Doug and Doug the delivery team were great

Went very smoothly with friendly and efficient delivery men

We had a very warm welcome from Graeme at Carlisle branch and his expert knowledge and enthusiasm for the company was so refreshing. He couldn't of been more helpful. It made buying our new sofa a pleasurable experience, thank you, Jason & Lynne.

your two members of staff were fabulous namely Vikki and Jordan. it was a lovely experience in every way.

The store was easy to navigate and not too overwhelming. Charlee was extremely helpful in helping us choose our sofa and fabric. An overall great experience buying our first sofa.

very friendly ,no pressure sales we knew what we wanted got a lot of advice and information and came away purchasing a 2 and 3 seater , would recommend

First class service