Welcoming. Given time to browse at our leisure but staff always there to offer advice and answer any questions we might have. A polite and pleasant experience.

Very helpful

The lady who served us Jackie was a nice lady but while taking personal details wasn’t very discreet and others customers could hear it all we feel we should of been taken to a part of the shop where our details were not shared and heard by other customers.

Delivery guys were prompt, efficient & courteous. Good comms around time of arrival. Took all rubbish away with them & left everything clean & tidy. Much appreciated

We were greeted upon entering the shop, but we we not pounced upon. We were able to walk around the store without any pressure. We found the suite we wanted then spoke with the salesman, who was really nice and friendly. When trying to choose a fabric, we asked his opinion, apparently the worst question to ask because they don't know the room it's going in, but he did ask us a few questions that made us question our decision, and in the end we went with what we had chosen, so he made us think rather than giving an opinion, which I think was more valuable. We then went through the costs, etc, but even at this point, there was no pressure to commit to a purchase, but then I could feel the eyes of my wife burning into me, it felt like Aunt Lucy's hard stare. We purchased the suite and went through the Ts&Cs, and job done.
Friendly, helpful and I would highly recommend. 👍🏻

Was kept very well informed about delivery time.

Received a really warm welcome from Eve at Chelmsford. Left us alone to browse explained all choices.
A perfect sales lady. Have told all my family and friends to go and see Eve.

The 2 operatives who delivered our 2 chairs were very professional and helpful.
Would have definately given a 5 star reveiw but expectations have not been completely met due to the chairs arriving without battery packs (which we was expecting having checked in store). Also one of the electrical leads being shorter meaning we cannot connect to the 13a socket outlet without an additional extension lead to reach where the chair is positioned (also checked in store).
This now means additional cost for battery packs.
Once again the delivery people were very good and do get a 5 star rating.

Excellent service. Didn't feel pressured and was given time to think, discuss and explore.

The delivery guys was so efficient can't praise them enough jac and his partner forgot his name sorry were great.

We were greeted by a member of staff as soon as we entered the store they helped us with what we asked for and were very friendly,we were not pressurised to buy whilst we were there ,we did return the next day to purchase a new sofa. The young man we delt with was very helpful

Excellent to deal with (Chelmsford Branch).

Great crew left everything tidy

Very good service. Very polite gentlemen.

The sofa is a great product. I would give that 5 stars, but the delivery could be better. The tracking of the delivery was way off. It showed my sofa heading up the M11 away from me when it had been 15 minutes away with me listed as the next drop off. It did arrive 3 hrs later. (A direct number for the delivery crew would have helped).
The center leg was found by my granddaughter 1 week later. (clearly not screwed in sufficiently. )

Excellent service. Poliet, friendly and professional. Chloe greeted us at the Chelmsford branch with a smile and a warm welcome. She quickly understood exactly what I was looking for, showing me products with all the time in the world for me. She helped me find the perfect sofa and guided me through the whole process whilst Adam kindly made me the most amazing coffee! Superb service. I can not recommend the lovely Chloe and Adam at Chelmsford enough! Fabulous experience.

Nice lady but she got our address and my name wrong. I was not given any paperwork, so I only noticed these significant errors by chance as I rarely look at emails and text messages

Very good and helpful