A very friendly and helpful assistant who wasn't pushy but explained everything well and made the purchase go smoothly. Great choice of sofas at affordable prices and payment options to suit all. Well laid out show room with good ventilation.

Liam was very helpful, including giving detailed information about the quality of the leather, sizing and how there would be no problem in getting the sofas into my property.

The delivery men were very good. They left forgetting to leave the battery power pack. I did not notice but they returned an hour later with it. Many thanks.

i was kept informed of delivery day and times and updated through the day. Charlie and Jay were very friendly and professional and had the job done in no time, Well done and thank you

Beth was extremely knowledgeable and helpfull and the whole experience was easy and straight forward. Iwould recommend poltronesofa Cheltenham to anyone.A five star service.

Kept informed with order. Delivery crew kept me informed with time of delivery and were very professional with the delivery. Respected property and good when doing delivery.

Liam at the Cheltenham branch was very good

Andy and Liam (Cheltenham branch) were fantastic from the start of our discussion, to the follow up visits and when placing our order. They went above and beyond to help us find our perfect sofas. They helped us visualise the layout of our rooms and how the sofas would look, they gave advice on fabrics and were very patient as we explored all options. Thankyou for your help. Clare and Steve

Great service in the store, knowledge team in the Cheltenham store, product arrived pre target stated date. The tracking delivery app was most informative, the guys were polite and knowledgeable re the installation. All of the shipping boxes were taken away as part of the service.
Would recommend without hesitation.

This company has been rebranded and taken over SCS. Their quality of sofas are questionable and the worst level of aftercare service of any company. The new name masks the previous severe failings of SCS. After only 6 months serious defect discovered however they refused to come and examine the issue despite having purchased the warranty. Do not even consider these if you are looking for quality and in particular aftercare service

Very helpful member of staff attended to us. Just the right amount of Friendly. Found furniture that matched my brief and budget, which was great.

Only frawback to our visit was that we had a baby with us and unfortunately there is no lift access to the upper floor which meant having to disturb the child, leave the push chair on the ground floor and carry which is not ideal when trying to buy furniture which requires one to sit on.
Not a negative as far as the furniture quality goes but is a negative compared to other stores we visited.

good chaps. attentive, knowledgeable and quick

Customer Service second to none.
Liam was patient, knowledgeable and helpful. Not at all pushy. My daughter and I wandered around the Cheltenham store at our leisure, trying all all the different options for sofas, when we had made our decision, Liam went through the finer details with us, made various suggestions which we hadn’t thought of and made sure everything was in order before the deal was finalised.
I was very impressed with service we received.

They arrived on time and were very polite and friendly and put our furniture together quickly and showed us how the sofas worked and how to recharge etc. Very pleased with the outcome.

They rang to confirm their arrival time & were spot on. They were polite, efficient & swiftly got it all up together. Couldn't fault them.

Andy was very friendly and helpful during our visit. Ended up buying the Firgento clearance sofa for our new flat, very excited do recommended Poltronesofà Cheltenham!

Good service all round

very profesional ,
good knowledge,
not pressurized,
amenable
My moan is that we are paying upfront for a 12 week delivery nice work if you can get it
John Hussey

The in store staff were very helpful both times we went into the store. Very happy with our new sofa.

Great customer service, communication and easy delivery