Spent a small fortune on 2 sofas - with recliners. 2 years later the stitching has gone on one of the cushion joins. Called into store and they told me to claim on the insurance (that we paid extra for). We did so and they declined the claim saying it was a manufacturing fault. I now have to pay SCS £75 for them to come and repair THEIR faulty stitching.... they should be built to last more than 2 years - especially the price we paid for it. Dont bother buying from them. Aftercare shocking and costs you more to repair their mistakes.

Warm welcome from all the staff we encountered and knowledgeable information. Beautiful suites but I had already decided which one I wanted as I’d looked on line. Bit gutted that I paid over £100 delivery then 5 days later saw an advert stating free delivery 😫

Haven't taken delivery yet but the customer service was exemplary, extremely friendly and knowledgeable. The stock was far more appealing than other nearby outlets with good variety and range of styles. Tristan is a credit to the industry!

Very helpful and understanding staff
Sam was a great help my wife took ill on first visit so had to leave returned 2 days later to finish the purchase the young lady was again very helpful

From visiting shop to delivery. It was great service.person in shop was very helpful,and delivery men were super efficient.

I had my heart set on a new sofa ❤️
We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very patient with all my measurements, colours etc. I would like to add he is a credit to the company, very likeable was able to answer all our questions and we even got coffee 😊
Long story short I purchased my dream sofa with ease and professionalism . Tristan deserves credit where credit is due and hope that this will be recognised by the company. He is definitely an asset to you
Best wishes 🌟

A great service from first going into the store and choosing our sofa until taking delivery.
The staff were friendly, helpful and knowledgeable.
We were kept updated as delivery neared and on the day the delivery crew were brilliant. Careful and polite.
Very happy with our new sofa and the experience of buying from Poltronesofa.

We can't thank Tristan enough for helping us with choosing our perfect sofa! There was so many different material and colour options that took us time to choose our preference and Tristan was extremely helpful and patient throughout our multiple visits to the store so a big thank you to him from us.

Great customer service and friendly staff

Very nice and informative staff looked after us well showed us everything we needed to see

I absolutely love my new sofa ,it’s just beautiful ,fits in my room perfect and looks amazing .thank you for all your attention to detail .You have all been amazing .delivery on time and was very quick with great servis .will recommend you to my friends .All staff and delivery men just so professional excellent .

Haven’t received sofa yet but was giving quote and went ahead invoice came through to late to change anything also once did realised all extras were not free but added on so was wrongly advised to up cost hopefully sofa is right when I receive it

Salesman, settee when it arrived was exactly as I thought it should ne

Informative staff explained everything well with credit options delivery etc

The service was amazing from start to finish and I really happy with the quality of my leather sofa, it's so comfortable.

Delivery time was spot on and both settees assembled very quickly

From visiting store choice excellent and member of staff very helpful and knowledgeable, exlplaining allocations available.
Delivery process very good, team were polite and professional. All packaging taken was removed
As for both our sofas we are reasonably satisfied apart from the flaps at the rear where the battery and cables are stored. The flaps don't attach as it does not reach the velcro which makes it look untidy especially as one of the sofas is in the middle of the room and is very noticible.

Great customer service jack the person dealing with us was extremely helpful did a great job going through everything with us

Helpful and friendly sales person. Have excellent service and feedback.

Very good service in store and on delivery