Antwort von poltronesofà - Chesterfield

Vor 2 Tagen

Good Morning Chris,

I hope you are well and thank you for your review.

I am sorry to see that you initially received the incorrect furniture and have been waiting on a delivery date for the replacement.
As all furniture is made to order this does come with a lead time for the delivery, again I am sorry if this is longer than you may have hoped for.

As our order reference is not included I am unable to locate your details, or provide an update.
If you require any help then please feel free to email us at socialmedia@poltronesofa.co.uk.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

Vor 12 Stunden

Good Afternoon John,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience in store and found the team to be helpful and informative.

I am very sorry that the delivery lead time is a little longer than you may have hoped for and can appreciate that this must have been disappointing for you, especially since the goods are already at the store.
I will ensure that your feedback is passed on to the store.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

Vor 2 Tagen

Good Afternoon Jonathan,

I hope you are well and thank you for your review.

All of our furniture is made to order which is reflected in the estimated delivery lead times that we provide.
I am very sorry if this was a little longer than you may have expected and I hope that you are enjoying your new furniture.

Thank you very much for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

Vor 2 Tagen

Good Afternoon Angela,

I hope you are well and thank you for your review.

I am pleased to see that you found the team to be welcoming on your recent visit to store.
Thank you for your feedback also regarding the scent in store, I am sorry that this was a little strong and I will certainly pass on your comments.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

Vor 5 Tagen

Good Morning Jon,

I hope you are well and thank you for your review.

I am very sorry to see that you feel disappointed in your experience and the information provided regarding your delivery.

All information regarding the delivery lead times are shown on you order confirmation document. I can see that this does show an estimated date of 24/07/26, for your furniture to arrive at our Distribution Centre.
As it is only an estimate we do advise that it can change by 4 weeks either side so once the furniture is ready our bookings team would reach out with the first available date.

It seems the your furniture did arrive a little sooner and delivery went ahead on 17/07/26.

I am sorry to read about your experience in store and that you felt ignored by the team, this is not the service that we would expect and not how we would want our customers to feel.
Please accept my apologies for this and for any upset caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

Vor 5 Tagen

Good Morning Denise,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to see that you have concerns regarding the colour of your furniture and do not feel this is the same as was selected in store.

I can see from your order document that you selected the GAROFANO 853 (Anthracite) option.
If you would like us to review this further then please complete our online contact form on the link provided below.
This allows us to obtain all relevant information , along with photographs of the sofa and attached batch labels, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

16. Juli 2026

Good Morning Stephen,

I hope you are well and thank you for your review.

I am so sorry to see that you have concerns with one of your chairs and apologise that has arrived in this way. I can understand how disappointing this must be for you.

Please raise any issue with our aftercare team on the link below. If you use the option for manufacturing fault on the contact form.
This allows us to obtain all of the relevant information so that we can fully review this and advise on the next steps.

The link that you need is: https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

13. Juli 2026

Good Morning Mrs Hubball,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with the service from the team in store on your recent visit however I am sorry that the delivery lead time is longer than you may have hoped for.
I can understand why this may be disappointing for you and apologise for any inconvenience.

As soon as your furniture is ready the team will reach out regarding your delivery.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Antwort von poltronesofà - Chesterfield

14. Juli 2026

Good Afternoon,

I hope you are well and thank you for your review.

I am very pleased that you had a positive experience with us overall and found the salesman to be helpful on your visit.
I am sorry that the incorrect colour was initially added however I can confirm that this has been amended to the Camelia Anthracite 850 option as requested.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team