Perfect from the start, we were welcomed into the premises and showed us the sofas with no pressure to buy. The estimated date of delivery was given and we were updated with the exact date later on. Day of delivery was well organised, they arrived on time and were professional and friendly. I just love my sofa it’s beautiful. All in all an excellent, smooth process.

Delivery team were on time and nice people, they explained that out static chair had a bearing that was damaged ( chair foot couldn’t be screwed on) and we would be contacted to arrange a repair which is yet to happen??, pleased with our suite and look forward to hearing from you regarding the repair to the chair foot.

When arriving at the shop I was met by a lady who was exceptional helpful to me .She guided me to the exact sofa I needed .I was needing it to be an exact measurements .She kindly measured it for me and luckily it was perfect.

Like the furniture, staff a bit overbearing

Very helpful staff
Large showroom
Nothing too much trouble

A very nice friendly man dealt with my purchase and answered any queries I had. Even very helpfull the following day when I wrnt back and bought the matching footstool. Would recommend them to anybody. Well done.

They we're very helpful and didn't pressure you to buy anything

Excellent service. Chris was very helpful and informative.

The delivery guys were very professional, excellent service.

We were so disappointed with the sales team at the Dearne valley branch , doing things so quickly making so many mistakes, my wife felt bullied into the sale , the mistakes were still being made right up to delivery of the sofa No slides were put on to the delivery advice luckily the delivery guys David and Liam who were so professional had some on the van , Liam and David were amazing so friendly and professional delivering our sofa ,they very nearly made up for the unprofessional staff at dearne valley store .

Firstly the smell in the shop is amazing. The staff are welcoming and friendly. We were served by the lovely Susan who went above and beyond.

Great customer service and knowledgeable staff

Excellent service from start to finish, well informed of delivery and time , the 2 lads that delivered our suite were so helpful, well mannered and tidy . 5 stars all the way

Staff helpful during the ordering of the sofa.
Delivery well organised.
Ordered leather sofa in arabis 005. Could you confirm this is the colour/material used to make the item so I can ensure I make the correct selection if I decide to purchase further items from the same range.

From walking in to the shop to now sitting on the sofa in my living room the whole experience has been a good one.
Thanks

Informed at all times of delivery process. Friendly and communicative delivery drivers. Understood our needs

Wrong colour delivered, been reported still waiting on a phone call to resolve

Both staff members were great, honest, and efficient, and they were brilliant with their customer service. The lady dealing with us went above and beyond by setting out our room true to size in their store, explaining every material in depth, and helping us choose the best color option to suit us.

Had a great experience. All the staff were very friendly and helpful during my visit and were knowledgeable.