I was originally scheduled for delivery on 17th December, and I received both email and text confirmations for that date. Although the 17th clashed with other important commitments, I contacted SCS and was advised that if I rescheduled, the delivery would likely be pushed to after Christmas—meaning into 2026. Since I had already been waiting four months for my sofas, I rearranged my other appointments and even took an unpaid day off to be home on the 17th. I also disposed of my old sofas on the morning of the 16th.

However, on the evening of the 16th, I received a text saying that due to transport delays, my delivery would not arrive as planned and had been moved to 24th December. This was extremely frustrating and disappointing for my whole family. It feels like a clear example of poor management, and customers like us end up bearing the consequences.

Everything was good towards us, ScS fort branch, very nice, respectful, staff treating customers politely, delivering crew was perfect too clean and tidy

Please do not use scs
My sofa was supposed to be delivered today has not no tracking tried calling 3 different numbers all ignoring i will be cancelling the order as they are in breach of contract please do not use this company no customer service at all read negative reviews
Wow passed my details to Glasgow fort when I spoke with a sales person last night he said its nothing to do with the store and today was refused a manager so left a voicemail cancelling my order

Ordered very expensive corner sofa, delivery date confirmed ……. Not delivered ……… phoned new date given not delivered …… phoned again, new date given not delivered. Last phone call was told ‘you could hire a Luton van and collect it yourself😡NEVER EVER USE THIS COMPANY shocking service. Incase your wondering STILL NO SOFA AGHHHHHHH

The ordering and delivery process was excellent. I was kept up to date with the delivery time from start to finish. This helped me organise to allow delivery and installation to happen seamlessly. Thank you.

New suite delivered on time with a pleasant delivery team professional company photos taken to ensure no damage to property or the furniture.Both of the delivery team could not do enough to ensure that we were happy with our new furniture and where it was placed ,now couple this with the staff in-store at point of sale and indeed a very pleasant place to do business especially when you consider that we were kept informed of expected delivery date by both text email and phone call.Well done to all SCS and contracted delivery staff working in perfect harmony.

Great help in the shop until your couch doesn’t get delivered then they just pass the buck “ we don’t have anything to do with the distribution centre you’ll need to call them” got there money out of us so they don’t care, waited 12 days late and even when they did deliver it they only came with half the couch thinking we already had the other half and had to go back and get it, terrible service won’t get my money again

The waiting time for the suite to be delivered it took 5 weeks.
The delivery was good.
Service in the shop was very good.

Scs @ glasgow fort . Best customer service and knowledge of the sofas. Fiona was wonderful 10/10 helped up choose the right sofa for our needs. Such an asset to the company , friendly and knowledgeable. Thank you Fiona

Just wanted to say a massive thank you to Emily at the Glasgow Fort. She went above and beyond to show me fabric samples, and each and every couch option (I wanted a pull out sofa day bed) that was available. All this and because I’d made an accidental online order, she did it with no hope of commission. Truly a kind wee soul who calmed me down after my accidental order and made me feel at ease about everything. I will definitely be buying a couch through SCS again and it’s down to the staff at Glasgow Fort!

We had a great experience at SCS Sofas Glasgow Fort yesterday and were very pleasantly surprised at the quality and range of sofas esp in comparison to other furniture stores that we visited the same day. After much intense deliberation we picked one of two favourites, but best of all was Emily who helped us, she was so friendly, professional and patient that she made it memorable for great in store service too 😊 thank you. Now just to see if the sofa goes up the stairs…

Fiona was great. Genuine Knowledge and very personable without being too "salesy". Gave us time to consider options.

Quality furniture, great delivery,and very friendly delivery staff,

Kept up to date on time of delivery,men were so helpful and very pleasant,tidy and quick with installation,explained the working of it too.

Fiona was incredibly helpful and friendly. We came just for a look and left with new sofa! The quality of the furniture looks great and price was very reasonable.

We recently popped in to purchase a new sofa and were served to the highest standard by Z - he was friendly, polite and incredibly knowledgeable. It meant that we left having purchased a lovely sofa, got a fantastic deal and were incredibly satisfied - thank you Z!

My wife was by herself when the sofas were delivered. The men could not have been more helpful and placed the sofas exactly were she wanted in the Livingroom.

Fiona was so helpful with our purchase. Made the full experience so smooth and seamless. Emily also helped us pick the couch we wanted. Couldn’t recommend enough.

Made to feel very welcome by Gavin. Allowed to browse freely without feeling like staff were at you. Store was cool and calming. Great choice of products and Gavin was extremely knowledgeable. Fiona was lovely and made us feel at ease and nothing was a bother.

Absolutely shocking waiting in on my delivery from 7:00am to 7:00pm not once not twice but this is the third time I’ve waited in all day and took another day off work with no sofa! I am self employed and I’ve lost three days wadges.. also my old sofa has been taken away so nothing to sit on why they can’t be honest about delivery is beyond me! Have no idea when or if my sofa will show up! No communication or contact do not order from SCS