After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the offer of glasses of water all round the three delivery men completed the job quickly and efficiently.
Well done the lads. I am an ex transport manager for a department store and I know what this service to customers is all about. Thank you. A J Baggie

Apart from a glitch in which the lead for the sofa wasn’t connected properly and therefore the recliners didn’t work I did email your customer care about it then I checked and realised part of the lead to come undone. I reconnected it is working fine. I’m very very happy. The guys were very efficient and touched up after themselves thank you very much.

Lady that served us was so lovely.
First we had a gentleman that was not great in a rush and could not be bothered.
Then we went back because this lady served my daughter and I wanted her she was patient and good this was In Harlow shop

GOOD FABRIC

Very good service delivery on time very helpful great customer service they called before arrival 10-10 great service

Every thing went although a little pushy but we were there to buy a suite so didn’t mind to much . Then at the till there was trouble with tablets thay were using one woked the other one played up our order was started on one then transferred to the other we found out later that my husband’s name is wrong and his phone number you have used the wrong name it’s Ronald not Wrren it has caused us to have to prove who we are when the delivery Was due we only found out of this we poped into the shop to ask about the delivery under my husbands name there was no order
The shop eventually sorted it but they obviously had ent If we have any problems with the suit we will have a problem with trying to prove again your service is very poor on customer service.

Your staff was extremely knowledgeable, specially Hamza he did not rush us he explained everything measurements delivery. You are very lucky to have stuff like that. very professional, I would recommend your company.

There was clear and great communication to say when and at what time my chair was arriving! A text was sent the day before confirming delivery in the morning and then the delivery staff told me they were on their way and I could track them. Excellent service!

Very nice and professional service

Staff, especially Nicholas were very helpful.
We were not rushed and try as may sofas as we liked and several times in some cases.

Very cheerful and helpful with advice on settee bought

Fantastic staff and great range of sofas

I recently purchased a sofa and the entire experience was seamless from start to finish. The delivery was well coordinated and confirmed in advance, which made the process very straightforward.

The delivery team was professional, courteous, and efficient. They handled the delivery and assembly with great care and ensured everything was set up perfectly.

I couldn't be happier with the service and the overall experience. Highly recommended.

Just helpful and no rushing you

Great customer service, helpful staff to assist with making the right choice of colours and materials for our sofa. quick and easy credit approval process

I was impressed with the follow up I reviewed by telephone

Ajit the person who served us was very professional in his approach to dealing with us and very knowledgeable. He did not put any pressure on us to make a decision straight away. We left the store and went to one of your competitors where we felt pressured and was followed round the store by a member of staff after he had said he would leave us to browse at our own leasure. We left that store and returned to your store and was greated by Ajit again. We looked at the two sofas that we was interested in again and made a decision to make a purchase there and then, again we was not pressured but give good advice based on our needs.

Very polite and helpful

Everything was clearly explained, very informative about the sofas and changes that cn be made. Extremely polite and welcoming staff