Service from looking for sofa to it being delivered and set up was top notch.
Will advise family and friends to have a look at poltronesofa at scs

Kept me well informed about time of delivery.
Furniture delivered on time given and quick and efficient.

Arrived on time a really good job very polite men. No problems at all

Excellent sofa. Excellent delivery service

I ordered a chair from inside the store that was able to recline the feet and it also rocked, I picked the colour I liked however the store assistant failed to tell me it was a completely different fabric and would be rock hard compared to the 1 I had chosen. I wasn't happy with the outcome of the chair so I went into the store to complain, somebody was meant to ring me within 4 days, I'm still waiting! My terms and conditions weren't even sent to me before my chair was delivered and this is a legal requirement! Never again will I get anything from this company! Disgusting

Helpful when buying and communicating when it was due and time of delivery

the suit we tried was so comfortable did,nt want to get up so we bouht it

The reception and sales service were of the highest quality in both presenting your products and with full explanations of services provided we have nothing but praise for the sales lady I dealt with

Staff were very friendly & not pushy like other stores, they were very helpful & knowledgeable when asking questions about sofas & materials .

Great service by very knowledgeable staff, no pressure selling, great communications and very helpful.

The reason for the lost star is due to poor customer service and the wrong power adapters

Quality of the three piece suite is excellent only problem being is they sent mains power adapters for the four recliners instead of the battery packs. This was addressed with the delivery driver at the time on July 30th 2026. They checked the paperwork and confirmed it had been delivered with the wrong adapters. They contacted “the boss” whilst still here and stated they would be in contact within 12-48 hours once he had made his enquires

It is now August 7th and still had no communication

Very friendly helpful staff (Debbie)at the hull branch not pushy at all but very informative.helped us choose our perfect furniture BIG THANKS TO DEBBIE

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service .
We cannot fault our experience . We must give a shout out to Billy in the hull st andrews quay shop he was fantastic in alk aspects . Well done Billy .

The 2 delivery males were very polite and respectful. He left extra gliders that I requested. They were very tidy and took their rubbish.

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house clean and tidy . Both of the staff were clean an casual dressed and both vey polite , great service x

As soon as we walked through the door of the Hull store the female assistant said Hello, have you visited us before? I said yes, thank you and continued inside the store. She then persisted and said " so you know about the blue and white tickets?" I do not want to be questioned and made to feel pressured as soon as I enter so I turned around and walked straight out.

William was very helpful and knowledgeable.

Great welcome and excellent service by Sue at the Hull branch St Andrews Quay she went the xtra mile with the service provided

we had a very nice greeting when we arrived in the store. Billy was very helpful informative about the products

What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not pushey,and didn’t try to sell me loads of cleaning stuff either.He explained everything clearly ,so was very happy to purchase a sofa and chair from the company.