Different story when you’re buying a sofa it is a good journey however when something goes wrong with the sofa, you are dealing with another separate company for the repairs & maintenance. We are told we have to wait two weeks minimum for the part to be fitted, a simple switch. When the engineer left he took the cable with him which we were not made aware. Be aware when we called the repair company you get charged £5.00 to call them without any prior warning. Repair ongoing, we will report the outme when it’s done.

Took 3 months to be delivered, when it arrived its the wrong colour. It may be the same colour as the invoice says but its not the colour I ordered in store. The sales person has made a mistake. On hold for what seemed like an eternity last night so had to hang up. The lumber support mechanism doesn't work and the heat doesn't seem to work either. Themassage function just massages your bum aswel where I was expecting a full chair massage.

Our first visit to several furniture outlets resulted in a successful purchase from Poltronesofa
We found exactly what we wanted at a price within our budget with the help of a friendly sales person who was very helpful on meeting our requirements and early delivery date
We shall return in future

Helpful staff in store, kept well informed about the delivery. Thought I needed to remove the glass in the lounge window to get the sofa in but the amazing delivery guy sorted it which saved me money. Very happy with my sofas.

Bought sofa twice in 6 months , both occasions never got the price right at the time of buying , both times got a phone call saying I will have to pay more, staff need to able to put in correct order at time of ordering and give the correct price when the order is placed.

Excellent service from selection to delivery.

They delivered on time was very professional and polite cleaned all outer packaging away very happy with the overall quality

I’m waiting for the sofa to be delivered. But I had a great experience in the showroom. Very knowledgeable and friendly staff. I have recommended them to my friends..

Delivery men was good they made sure no damage was caused to any floor and put sofa exactly where i wanted

Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interaction on your own terms what we like . Product build quality & materials used explained well. Very good product range across two floors presentation excellent. Easy access for parking. Regular updates by text regarding the delivery date & time will be confirmed day before. We are expecting the delivery next week if all goes according to schedule overall great experience 5 star

We were left to look round the Lady was very helpful but not pushy and we had a good browse.a good experience would highly recomend.

Got sorted quick. Lovely person who I spoke too was very impressed.

I was put at ease the moment I entered the store. Was given a quick explanation of what was on offer and told if I had any questions just to ask. I was left to browse in peace. Once I made the decision on what I wanted the staff were were well informed and very helpful

Two weeks ago we found an electric recliner sofa that was just what we were looking for, so we paid for it there and then. As it was a display item we were told we had to either take delivery on the 10th Aug, or collect ourselves on the 9th Aug, where it would be all wrapped up and ready to go, so we arranged to collect ourselves. We arrived today (9th) around 11am to find our sofa still on display. So we had to wait for 2 members of staff to dismantle the sofa and wrap each part up ready for us to take. Shockingly, once it was ready, I was told I could now take it to my vehicle, myself, down TWO sets of stairs. I reluctantly carried the seat backs, but expressed that they would need to bring the heavy matal framed bases down for me. The sofa seams good quality and is very comfortable, but my experience after purchase from the store has been poor.

We found an electric recliner sofa that was just what we were looking for 2 weeks ago, so we paid there and then, but as it was a display item, we had to either take delivery on the 10th aug or collect ourselves on the 9th aug, NOT before, and NO later. We were told that it would be waiting for us, all wrapped up and ready to go. We arrived today (9th aug) to find the sofa still on display. All the younger males in the shop suddenly became busy, so the 2 eldest employees had to start dismantling a heavy electric sofa so it could be wrapped ready to be loaded into my van. Even more surprisingly, once it was all wrapped up in individual pieces, I was told I could now take it away, myself, down TWO sets of stairs and load my van myself. The sofa seams good quality, and is very comfortable, but the level of after sales service was shockingly poor.

We was on holiday so the gentleman took in the sofa and set it up as my dad was there , you would have got 5 stars but the gentleman was over a hr late so we had to phone to see where they were and then received a phone call back saying they were leaving the depot and would be 15 minutes. Thank you

Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The delivery went ok as your men had to move old sofas (which we were going to do) before they could bring in the new. At time of purchase we were told everything would be checked before they left, this didn't happen. We were also told we would receive furniture care products, again this didn't happen. Nothing was mentioned about warranty etc, so not sure how that gets activated. But, we have received it without problem and the contracts were quick putting the furniture together and they made no mess.

everything about them was professional they were very helpful

I asked for what l wanted and the man who served us showed us exactly that

Friendly staff amazing service