Plus points The in store staff member Lorraine was very helpful and patient when we were trying to decide on our suite. Also found that there was a good range of sofas to choose from. We have only had the sofas a week and are happy with them so far.
Negative points the delivery was cancelled with less than 24 hours notice and they were unable to reschedule the delivery for 6 days. When we complained and asked about compensation we were told someone would call us back after the bank holiday as no managers were working needless to say no phone call was received.

Everything perfect, nice person, very helpful, Thank you xx

On visiting the Livingston store I had a very warm welcome from Lorraine who was very helpful and explained about the range of sofas materials, colours and savings and was happy to answer any questions there was no hard push for a sale.

I had a fantastic experience with Poltronesofa from start to finish. Their customer service was excellent — friendly, professional, and always happy to help with any questions I had. The team kept me updated throughout the process, which made everything stress-free.

I was also really impressed with the great offers and value for money available. The quality of the sofa exceeded my expectations, especially for the price. Delivery was smooth and on time, and the overall service felt very customer-focused.

I would definitely recommend this company to anyone looking for stylish furniture, great prices, and outstanding customer care.

Buying the suite was a pleasure at the Livingston branch … what the letdown was with the delivery. Advised of delivery window . Didn’t turn up no contact . I had to contact head office the next day and was lied too with two different issues… then told it would be delivered two weeks later. Told them I live with my 80 year old mother in law and we got rid of old suite. They didn’t care … . To ad insult to injury . After the branch manager bent over backwards to help us... Head office sent a confirmation of delivery …. Which I had received the suite . Then another email to say delivered with a forged signature .. Unacceptable will be informing trade and standards.

delivery on time , kept well informed with updates right up until delivery date .
Couch very comfy and just as I remember sitting on it the first time! worth the 5 month wait!

The men who delivered the items were very Professional and put the goods where I requested.
They removed all the wrapping and disposed of it.

The staff were very friendly, the young girl who placed our order was lovely

A warm greeting and the offer of a coffee, what's not to like. The showroom looks fantastic and is clearly looked after.
I dealt with John, who was professional, courteous and very knowledgeable. Nothing was rushed or pressurised. This is how sofa shopping SHOULD be. Davvero impressionante.

Lorraine in Livingston is absolutely wonderful, and a credit to your store. She was so friendly and clear about what certain labels meant in relation to fabrics straight away. Genuinely happy to help and was on hand as opposed to being pushy. Super friendly, and we left with the perfect suite. Thanks, Lorraine and team, all the best! X

Mis-sold Warranty, bought a couch and the salesman just lied through there teeth. 1 year later upon making a claim for a warranty I was told this wasn't the case and have been paying extra for no reason.

I hada good time packing my stuff

Lorraine the salesperson was knowledgeable friendly and helpful. Did not feel pressured.
There was quite a good selection of suites.

We were greeted by friendly staff and after we were left to wander and take our time. There was no pushy sales staff.

Anita was very helpful and explained every thing in detail Very. satisfied.

I never at any stage felt under pressure ..the guys were very patient and answered every question i threw at them ...great range and although some sofas were pricey i did find something really good to fit my budget

Staff were friendly and knowledgeable. Really helpful when choosing what sofa would be a suitable choice for us.

Our experience was exceptional due to the support from Lorraine who went above and beyond customer service.
Her product knowledge and inspiration was amazing. We ended up selecting a sofa that we hadn’t even considered.
She dealt with my mother in law with respect and catered to what she needed. Can’t praise her enough.

Delivery drivers were unable to build sofas, had no tools or clue what they were doing, been left with 1 sofa half finished and 1 not built at all, waiting on after care team to come and finish the job, absolute joke.

Delivery guys were polite and careful when bringingin our sofas.