Greeted by a salesperson when I entered the store who briefly explained what they sold and that I could choose any fabric. I was able to browse without being followed around by a sales person, which is a massive plus from me.
Once I knew what I wanted, the transaction from there was swift and didn’t feel confused by anything being said.

They were two lovely lads very helpful set it up lovely didn't mind the son keep talking to them and my dog wanting strokes

Very pleasant young man they arrived earlier than expected didn't mess around put everything together and checked everything before leaving

Outstanding service

Tom in the showroom, (Gateshead), he's a very patient and knowlegeable salesperson, (I picked his brains....he deserves a pay raise ; )
I am returning to the N.E. to live after many years in the USA and setting up a new home was a bit daunting but Tom made the furniture buying easy....I'll be back to see what you've got in the 'arm chair' line one of these days. Not sure of the purchase date as I'm not where I have my paperwork, it was in May 2026.
Hope to make the 'final' move in the next 6 months.
Thanks again Tom !

Great experience! Delivered earlier than expected, the sofas are of good quality and the 2 delivery men were very nice and cautious (J & L). Thank you to them.

The time Clement, the salesman, spent with us, the advice and suggestions, helped us make the right choice.

The company was. Great.informed me ever step of my delivery date and beyond

Great service. Delivered two weeks early. Professional install and setup. Love it

Fantastic service, friendly and careful delivery.

The Italian touch and the warmth of staff makes always the difference….
Good impact in my first visit on the store !!

After waiting 16 weeks my settee,s upholstery is terrible creases and bumps looks worse than the one I I changed it for and I am waiting to see how they proceed with my complaint. delivery personnel were good.

The effecientcy of of work politeness of staff.

Great service and advice. The men who delivered and put up the settee were very friendly and helpful

Helpful staff with good product knowledge

Delivery and installation was chaotic and rushed resulting in missing support feet, screws not tightened, lack of care and attention to the product, no plan for a good installation and couldn't wait to leave, resulting in missing parts and a 3 week wait until a fitter comes out to fit and check all fittings properly, then, hopefully we can use our suite. this has greatly let down the store and us, the customer.
The staff and store at metro centre were excellent throughout but have been let down by substandard delivery and installation process.

The staff were very friendly particularly Lesley who dealt with us. Very informative and professional. Good range of products.

Thee whole process went really well. We were contacted day before and morning of delivery. The delivery men were great from taking away rubbish and putting the sofa and chairs together. I am very pleased with the product

Communication was great, delivery guys were respectful and helpful