Shocking experience. Rude delivery driver from the off. He was very upset that I needed 2 minutes to shut my cats upstairs before they came in, even though they were 2 hours early compared to what it said on my tracking. They then proceeded to try and force the sofa bits into my house, paying zero consideration to my property. I now have paintwork that needs redoing, wallpaper coming off parts of the wall and a bent and now entirely useless front door key.

One piece of the sofa was too big to get into the house as it doesn't fit through a standard size doorway. The delivery driver seemed to know this, but at no point was I told this by the salesperson. The idea that everyone has patio doors that they can bring furniture in through is ridiculous. I now have to pay extra to have that section dismantled and reput together at a later date. I was told by the salesperson not to worry about access because the sofa comes in bits. It feels like the salesperson should flag to people if one of those bits is going to be too large for a normal doorway. I feel miss-sold.

So here I am, 2/3 of a sofa in my living room, a damaged property, and feeling particularly put out at how rude one of the delivery drivers was to me in my own house, from the moment I said hello.

To add insult to injury, aftercare isn't available until Monday (it's Saturday now) and there is no obvious way to lodge a complaint via their website. Terrible service. Not happy. Avoid.

Good service price matched when we went into store delivery time was correct and delivery men exceeded expectations

Great service from Jamielee, friendly, knowledgeable and made the whole process feel easy. Definitely recommend

We did a full lap of the Sofa stores in Winterhill Milton Keynes and returned to buy from Martin At SCS. Thank goodness for a genuine, down to earth Sales person. Go and chat to him, the furniture offerings in Winterhill are much of a muchness but Martin was head and shoulders above other sales staff we met on out travels.

Great service when we ordered the sofas, the team were really helpful and friendly in store and helped us pick what fabrics we needed. Great delivery as well, really quick and easy and the team were super friendly and helpful!

Not only an i very pleased with the quality of my sosfas, but the helpfulness of the staff at my local store(Milton Keynes) was great, and the delivery crew were professional and friendly

Suite delivered earlier than expected, kept updated with live tracking and delivery team Paul & Marcus were outstanding, suite is very nice too 😀

A brilliant job done by Manjit in Milton Keynes who sold us a lovely new sofa! An experienced and patient salesman who made us feel very relaxed and comfortable.

Came in and bought a great corner sofa, Martin was lovely came over offered a coffee to both my partner and I, answered all our questions made sure we knew everything, showed us all the different colour and fabric swatches. He Wasn't pushy let us wander first and then came and found us. Very good experience would use again

All completed and on time. Friendly drivers

Great service. Delivered well before delivery date and it was a nice surprise.

I had updates on the day of the delivery until the sofa was delivered.
The two guys that delivered my sofa respected my property and were very polite.

Appalling service. SCS are an absolute joke.
The ladies who took my order in the store were great. Told them that I wanted the delivery pre-Christmas and was told it would be delivered in the first week of December. They said it may be earlier, but I advised them I was on holiday for the middle two weeks of November.
The start of November arrives, and someone contacts me giving me a delivery date of when I was on holiday. I told them I couldn't accept delivery until the first week of December, as I had agreed when placing the order. I was told this was not possible, so they got the lady from the store who took my order to call me. In a recorded phone call, she said she could remember me placing the order clearly, and that I had not mentioned any holidays. Who is more likely to be right here - the person that takes various orders each day, or the person that has only placed one order? I was left with no choice but to agree for them to charge me for storage of the chair until I could take delivery on 1st December.
On 27th November, I received an email asking if I could take delivery of the chair on 8th December, to which I said no, as I had already agreed delivery for 1st December. They replied saying they had no delivery scheduled for me for that date and asked who I'd spoken to. I could not remember and told them that.
I received no further reply from SCS. I waited at home all day for delivery on 1st December, but nothing arrived. I emailed on 2nd December (today) asking for delivery before 5pm, but that hasn't happened either. I am unable to get any reply to my emails and have no idea when the chair is going to be delivered, if at all. Perhaps they're ignoring me in an attempt to increase the storage charges they plan on charging me?
I should also note that they were quick enough to take payment of the chair, and that I will be requesting a chargeback through my bank account.
Please, whatever you do, avoid them at all costs.

Communication was great

Delivery was on time, Delivery staff absolutely awesome, everything carried out professionally

The sofa bed we bought was delivered about a week earlier than we expected, despite it being a busy period. Communication in the store with the staff, as well as regarding the planned delivery, was excellent. We even received a phone call 20 minutes before delivery in addition to the emails and SMS messages with the expected time slots. The delivery team was very efficient, left all the rubbish outside the house despite the freezing cold, and assembled everything in minutes. Great service!

Great experience in Scs Milton Keynes! Giulia helped us found the sofa we loved! Absolutely great service, thank you Giulia!

Great communication before and on the day of delivery - texts, emails, phonecall, keeping me up to date. Great tracking so I could see where the drivers were on a map and an approximate delivery time, which was regularly updated. Delivery men polite and respectful of my property. Set up sofa and chair and tested recliners before they left. Took all packaging off in the van, which meant I had no rubbish to dispose of. Very pleased with delivery process

On time polite efficient and took all packaging away

Kept informed by driver on delivery time and both polite when putting furniture together

Great quality sofa bed! Timely and careful delivery, arrived as scheduled in the store when I purchased the product! Kudos to Jamie for sorting the purchase for us in the MK store and Chris & Mark for keeping us posted with the arrival time and for handling the sofa upstairs!