I had ordered the sofa on 16th november and we had gone into the store to select colour, fabric and sofa style and were told it would take 3 months to arrive which we were perfectly fine with. come to february and we have received the wrong order. the sofa was right shape and design but the wrong fabric and colour. the footstool we ordered was the right colour and fabric but the wrong model. we called up and explained and they put the order in again for us to get the right order and in the meantime demanded to keep the wrong sofa until we got the new one. they said it would be delivered at the end of april. it’s now the 2nd of july and we’ve only just had it delivered. it is the wrong sofa again. the exact same sofa we already have that’s wrong they have made it wrong again so we are stuck with the wrong sofa trying to get in contact with the store for them to give us the right sofa we payed for or give us a complete refund.
i am genuinely appalled by the lack of communication from the store and the fact that it seems there’s no effort on their part to give us what we payed for.

Excellent, polite customer service 👍

The wait was worth it. Great service and delivery perfect, I absolutely love this recliner

Our sofa and armchair was delivered earlier than the time frame we were given, very impressed, Jay and Taylor expertly delivered our furniture and set it up in the places we asked they were both very helpful, respected our home and very pleasant. We are very happy with our new sofa and armchair Thank you 😊
Also need to mention Kieran from the Norwich store who has been extremely helpful and always willing to help with any questions we had he is a credit to your store 😀

Great quality sofa, easy to find what we wanted with so many fabrics and colours to choose from. Staff were very knowledgeable and helpful.
Delivery team were efficient, polite and friendly.
Would definitely buy from here again

On time swift and efficient delivery with no problems by polite experienced staff

A beautiful made sofa arrived yesterday. On the day and time as stated. Plenty of contact with driver, sand I would DEFINITELY recommend this company. My new sofa looks great and is very comfortable.

Everybody in the store was perfect, the delivery was great, couple of nice fellas.

Warm welcome assistant very polite and helpful explained everything very clearly

Emma was beyond amazing. She was so patient with us as we were deciding and also with our two little ones. She explained everything perfectly, wasn't pushy for a sale and ultimately we came back to get our order in. The service was second to none. We cannot wait for our sofa to arrive.

Buying it was excellent, and Progress nearing delivery date was excellent, as was the chaps who brought it, and l love the quality of the sofa, delighted .

The experience from choosing the sofa, the fabric and the configuration was excellent. The staff in the stores we visited to the guys that delivered our sofas were great.

Sales team were very friendly and helpful. Delivery was 4 weeks before the due date, delivery team were excellent.

Kieran in the Norwich branch was very helpful and didn't push us into anything. He went over and beyond showing us colours in different lights, etc.
Happy with our purchase, just waiting for items to be made, then delivered.

We were greeted by Emma on arriving at your store in Norwich. We already knew what sofa we were looking to buy. She guided us effortlessly through the process and and answered all our questions in a professional manner and even ended up saving us some money. She is without doubt a credit to your company

Very helpful assistant

Friendly staff, very helpful and informative.

Operatives were very quick and efficient and put it all together and tested the operation swiftly