Delivery team were excellent, rang ahead of getting to our house. Bought Sofas into house, built them and put them where they were required.

When visiting your Solihull store we were greeted by an extremely nice sales assistant. He was very polite when we entered the store he made us feel very comfortable while just browsing the sofas and left us just to look saying he would be there if we needed any help.

Had excellent service from Damain no rush just guided us through the process. Await delivery of two seat leather sofa in October. Overall pleased with service in store.many thanks A o’malley

Good initial in-store service.
Our sofas arrived as scheduled and as ordered. The delivery team were pleasant, knowledgable and efficient.
Communication was fine and we are happy with the product after 10 days.

Nice clean and tidy showroom,
Not pestered by salesman he introduced himself then we were allowed to look around and ask if we needed help or any questions . Trevor was salesman who assisted us and placed our order.

Absolutely pleasure Sofa shopping,

From ordering to delivery staff were helpful and informative. Throughout every part of the journey for our new sofa we were kept informed by txt, email and a phone call
The delivery team were friendly and very efficient bringing in and assembling the sofa

When I was in your store to look at the furniture no one bothered me until I asked about the price then I was told about the various options it was nice not having anyone pressing me it was then that I decided to order a suit

We could arrange to collect our sofa at a time to suit us. It was taken apart and wrapped up ready for us.

When I went to select my sofa, the gentleman who assisted me was very helpful and knowledgeable about the various products. This helped inform my choice and when my sofas were delivered yesterday, the delivery men were equally helpful and professional in ensuring they were installed with care. Overall, my experience with poltronesofa staff has been pleasant, professional and satisfactory. Thanks

Although my delivery was 3 hours later than expected the two chaps who brought it in were very good and very careful.

Well great comfort very happy well done 👍 delivery men worked very hard up second floor flat in the heat thanks

The sofas were delivered and setup with no fuss and within the time specified.
Friendly crew and would use again.

The shop charged the gilde twice and I asked for a refund for the overpayment (which is only £38). I went to the shop many times and they promised to refund many time but it never happen.
For the delivery part, the delivery men were not professional at all. They keep pushing and squeezing the sofa into my living room making scratches and stains on my wall and door frame, dragging the sofa on the floor without any protection.

The sofa itself is ok, quality as expected. But the whole experience was not that pleasent.

Excellent from start to finsh from ordering sofa to receiving the sofa.Brilliant company would highly recommend.Excellent delivery service could track and had a phone call to let us know they would be here within in the hour.very friendly delivery men.unpacked and put sofa together and took all rubbish away

Everyone at the outlet and the delivery service were extremely helpful and professional.

Delivery was fast,efficient and friendly.

Only had my recliner chair one day but so far am delighted with it. Quality of leather is very good. The delivery drivers were excellent and put my chair exactly in the position I wanted. My whole experience has been excellent 👍

the people who delivered our sofa were very polite and quickly reassembled our furniture which came in several large boxes