Very friendly helpful staff, no pushy sales pitches , sales staff very knowledgeable on the products, materials and colours. Very competitive prices.

It was my first visit to the formerly SCS, now Poltronesofa,in Liverpool, New Mersey Retail outlet and I was very impressed.
The staff on the day were professional and brilliant and guided me so well and my experience was fantastic.
Their product knowledge was brilliant and I was able to make a well informed decision.
The Poltonesofa furniture range is wonderful and beautifully crafted.

Superb experience.

Melanie at Speke retail very helpful and informative. Nothing was too much trouble for her. Mel is an asset to your company.

We visited the store in Mersey Retail park and Lisa was really helpfull. She listened to what I wanted and then took me to several different items which fullfilled my criteria. She was informative and really knowledgeable about the products. In addition she was enthusiastic about the store and all its contents whilst still remaining professional. She was not ' pushy' and allowed us to go away and think about it. We returned the following day and she intruduced us to her colleague who took our order as she was seeing to a new delivery.

Order Reference: S0039-1000527268

​"I am updating my review to provide more details. While I was extremely dissatisfied with the aggressive sales tactics and the treatment I received on the first day (12th April), I want to acknowledge that the salesperson I dealt with on the second day (13th April) was very friendly, respectful, and explained everything clearly. With his assistance, I was finally able to change my order.

​However, the core issues remain unresolved. Firstly, when I returned to the store on the 12th—only 30 minutes after the purchase—I was ignored and avoided. I strongly suggest you review the CCTV footage from that day to verify my presence and the lack of assistance I received.

​Secondly, and most importantly, I was verbally promised a June delivery, but the contract now states August. This significant delay is unacceptable. I do not agree to pay the delivery fee given this breach of the original timeline, and I expect fair compensation for this inconvenience. I am still waiting for a professional follow-up from the management to resolve these points."

After 2 poor failed delivery attempts this delivery went well Colin and Shaun were efficient pleasant professional and undertook the delivery and recovery to our complete satisfaction

Happy with service and sofa. Delivery drivers where friendly and cleaned up after themselves

The delivery team were friendly and curtious. They assembled the sofas quickly and professionally and made sure they collected all the packaging.

Friendly helpful delivery staff was on time and no hassle

Had large sofa bed suite delivered. Bit of a tight squeeze but the crew were determined to get it in and they succeeded. Weldone

Excellent service from Paul Flaherty in the Speke store. He quickly understood our mother's health issues and needs, and was so understanding. He gave sound advice and showed us the most suitable sofas, giving us time to talk and make decisions. The reason why I score a 4 and not a 5 is because his manager came over and took over, not understanding the full situation. We had made our decision but she continued to show us other options.
We knew what we wanted and we have now placed the order, with Paul's support.

Rude, unapproachable delivery drivers..
Everything was an effort to them.. complained from the start of delivery...
Asked to respect our home ! Point blank refusal... couldn't take shoes off, ie safety!! Although wearing trainers... no safety shoes...
Carried no shoe covers.. grumpy about having to carry sofas to lounge.. REALLY!!!
We had to provide floor covers..
Asked if they would check the mechanics where worked correctly...
Answer.... if you want... really... spent over £3000.00 on a sofa n chair.. I would expect a bit more customer care than we received tbh...
Such a shame... as the store gave a big hype in sales... very pleased with product... after care leaves a lot to be desired.

We love our new Ainsdale corner 5 seater suit with matching chair and storage foot stool.5***** Very comfortable 😁
Thank you to the two guys who delivered them and put them together .they worked really hard ....happy customers 😁😁 xxx 🛋️🛋️

The first delivery man who came wanted to take a photo of the entrance porch and then when he came into the hall told me that a hall cabinet must be moved for access. I had already made access easy as the 3 seater sofa had been removed through the same space. I also had sliders for the chest to be removed but he told me that they were not going to move it adding that they would have to leave the delivery at the front door. In the event the three men brought the chair in past the chest without difficulty
I had the impression from the start that he was looking for a reason to not deliver to my ground floor living room.

Absolutely disgusting been waiting since October for a footstool to be told delivery last week then to be guaranteed yesterday then told today waited all day and got a call to say it will be tomorrow so called again to the shop and Debbie assured me my delivery was 3 stops away and didn’t understand why we were told we are not getting a delivery today and guess what I’m still sat here waiting and no footstool I’m absolutely fuming as they don’t keep you updated and they even know my number and ignore it would not recommend this store at all disgraceful

Our experience with your delivery guys was second to none very professional

From the order of my sofas in the shop and it was Paul who I dealt with to the two lads who delivered them it was really first class, everything went as smoothly as it could. 👍

recliner not working on the couch?
please advise when someone can come out to repair

The delivery guys were really great, they had a cancellation on previous delivery so called us to check if they could deliver earlier than booked, which was fine with us! They were both very polite and efficiently unpacked and built our sofa up and removed all packaging.