We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrapped or moved and was still on display on the top floor. We were then expected to carry it down the stairs and through the warehouse ourselves.

Also, the member of staff who sold us the sofa, who was also the manager, could not even remember the sale. We were made to feel as though he did not care about us once the purchase had been completed and that we were simply another sale.

The whole experience was extremely disappointing, and the customer service was very poor. I definitely would not recommend this store.

The Style And Quality and how comfortable the furniture is, 10 out of 10 I would recomend any body to the store and look. The Delivery team were great and polite.

The staff instore where very helpfull and polite,

Very helpful and a very good experience explained everything we needed to know thankyou look forward to resceiving our new recliner chairs from you.

we were greeted with friendly and very informative staff. After choosing our sofa and fabric we purchased our sofa and left feeling very pleased with the service we received. We checked our order paperwork the next day and realised we had been charged for the wrong size sofa. We phoned the store and the situation was sorted that day. With apologies from the salesman and a refund for the overpayment has been arranged. It would have been a 5 star rating if not for that error. Carl was a joy to deal with but he was working alone at that point and the store was very busy.

When we walked into the shop we were met with Carl the assistant. We found him very knowledgeable and helpful to pick our sofa bed. The process was very easy to manoeuvre and stress free. Would shop here again

Very friendly staff, good choice of furniture, & an easy process to order what I wanted. Overall a very positive buying experience.

Found staff very friendly and helpful and explained what options were available and also was told about sale items overall a stress free experience

Love the new furniture! Delivery guys were great too, kept me informed and arrived when planned. Delighted so far… Thankyou!!

Helpful staff but not overbearing

Excellent customer service

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was explained.
We decided to buy 3 beautiful leather settees for our new home.

Great very welcoming not pressuring to buy and very helpful

Pleasantly surprised with the help in store, from paying deposit to final delivery, all good

From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful.
The other people who need a mention are the two men that deliverd the sofa they need a good pat on the back as dose the young man in your store all three well done and thank you from my wife and myself.
Mr R Walker

Very good thank-you

Went to look a new suite and after along talk with Carl about our old eight year old suite bought from SCS we ordered anew one

The staff were excellent

Srevice was good , found Irene very friendly and helpful

Very down to earth assistant served us. Only one week later than expected delivery date. Really pleased with the quality. Del went perfect kept in touch at all times. Thank you. 10 out of 10 for all parts of the process