I ordered a sofa in April it was delivered in August but it was the wrong one, I was the only customer I said this is the sofa I want, we sat down opposite it and Alexander wrote or so I thought the details of it. When it arrived it was the ugliest sofa in the shop plus it was brown I wanted cream. Then I was blaimed for not checking the order! When you expect the salesman to get it right. I spoke to the manager and explained calmly what had happened and blamed me then put the phone down on me. I'm none the wiser but would advise customers to check they are getting the correct order. This is the Swindon store.

Staff were very helpful and accommodating

Was approached by a member of staff who asked if we needed any help, we said we were just looking she then said if we need anything help to come see her which we did.
Very helpful not pushy at all and ended up buying a lovely corner sofa.

We bought a £2850 corner sofa bed.At the time of the purchase the manager was very helpful of course to sell, but after buying if you have any problem, they won't help you with nothing, they don't have anymore responsibility, it's all you fault.
We asked for the measurements which they give us basic L/H/W like ikea(you find them on the box) not need a manager for that. We took the measurements in our lounge will fit perfectly, the day of the delivery, the corner piece wouldn't fit through the door because it is to bulky, they offer us a upholster £200 to pay from our packets of course, they telling us this though a message like £200 its nothing to pay extra, because the money grows on the trees...

Filled up a complaint asking for a refund, because he never open any other conversation with us regarding the measurements of that corner, to ask us about the access door or window, because as a manager you should make extra sure that your customer meansure everything properly specialy when come about bulky corners and also seems like this is a major problem for this company and looks like they never learn from their mistakes. Only asked us of you have access and outside for the delivery truck.Of course I have an access, I am not going though the walls inside the house...

We decided to keep the sofa only because having guests coming over and we had to give away our old one, we didn't have a quick choice.So second delivery, comes on the Saturday, we've told them on the phone to call us one our before they are coming, they colled us at 7 50 on a Saturday morning that they will arrive in 10 minutes....of course we were not ready as we had someone to come to do the windows....they wanted to leave the couch in front of the house because they have other deliveries and no one told then that this is a second attempt, absolutely i was fuming....they come back when the dude popped the window out....absolutely a nightmare with this company and if you ask for refund they want to keep 30% absolutely ridiculous.
Now build up the sofa and this is how it looks like after not even one day.

The coushins are not fuelled properly, big difference between all of them. It has already made creases like it has been used for a couple of years and absolutely we are not happy with this. In 2 months those coushins will be flat.

We would like this company to take those photos seriously and do something about because i want what I paid for, this is absolutely not worth it £2800 and the quality does not reflect with the price.

We will not accept "this is how it is made/how it supposed to be" or another stupid excuses, we want solutions.

Yet to receive the sofa, therefore this review is for the customer service received, from entering the store, myself and family were greeted with a smile, and a simple if you need anything please shout.
Then once we had a wander around the store, Alex was there on hand to answer all questions, show colour swatches, nothing too much trouble, was not rushed in anyway.
Great all round service

I was kept informed at all times, was able to track my delivery to my door,and at the time given. The two delivery lads were brilliant, very professional. Exceptional service.

Charlotte was helpful , knowledgeable and professional.

Delivered to time with regular updates on progress. No issues with delivery or chosen product.

We noticed on delivery that the sofa had a mark on the front base, we told the delivery men, and was told to get in touch with where we bought it. Which we have done and they are going to get in touch with us!

Delivery good. Sofa lovely. Staff all great, very helpful

Overall It was nice.

The staff did not hassle me and left me alone to browse but were very helpful once I had made my choice.

Lots of choice in store.
We were left to look around on our own
Very helpful staff quickly available to answer our queries.

The staff are so friendly and helpful and the delivery service was very satisfactory the delivery staff were very pleasant and helpful and did a great job delighted the sofa is amazing very satisfactory

Everything was great apart from being given a delivery date only to have it cancelled with no explanation and then waiting weeks for it to be delivered. Shop staff and delivery guys all good.

Hi very helpful and informative about the product I would recommend your store to fre
Friends and family thank you very much.

Sales person was very helpful and didn't follow us around shop

My delivery was late but the 2 delivery men were fabulous. I had to insist they had a cold drink! They really were concentrating on delivering and installing the furniture. They were efficient and extremely courteous.

Was made welcombe ,sales person helped us