The 2 guys were so helpful with everything very caring and at our age that means a lot

Each time we visited scs we have been hounded constantly to a point where we just leave, this time now poltrone are involved it was a different experience. Yes we were spoken to and told if you need help or any advice to just come see me. This has lead us to actually buy a sofa. The experience was perfect from start to finish.

Fantastic service, delivery team, really helpful 👍🏻

It was a wonderful experience from start to finish

The customer service in store was fantastic , staff were super friendly. Listened to what we were looking for and helped us with our choices. There was no pressure to buy , we were left to roam at our own leisure. Have only ever used scs for our sofas. Wouldn't go anywhere else

Delivery service excellent. Took time to speak to anyone regarding my final payment on the phone

Great lads , very happy.

The 2 guys came on time that they previously told me. They were polite and talking to me all the way through. They fitted it perfectly asked where I wanted them and showed me how to use it

Delivery was bang on time. First slot in the morning which was perfect. Sofa is absolutely amazing. We love it. So comfotable. Also staff at the shop were a great help too.

Fast and efficient can decribe the crew that delived our sofa friday 17th july.
We are pleased with our new Poltronesofa.

Courteous, engaging, listening staff who could not have been more helpful with what I was looking for. I think that what I’m saying is of my older generation in that I found old fashioned customer service which is in such short supply nowadays. Nothing negative to say. I wish this business every success

I was so disappointed one of my chair came with the wrong backing and I have been waiting over 3 months so I might have to wait another 3 months

Very helpful and friendly but more importantly very patient whilst we kept changing our minds

The delivery arrived on time and the men were polite, respectful and efficient. All the packaging was removed and everything was seamless. Cannot say enough good things about them or the service, and the furniture is brilliant too!!

Prompt delivery and neat product

Easy process, great sales team, great delivery team. Really pleased with the quality of our sofa

We ordered a sofa from the Wolverhampton branch back in April, and it arrived yesterday. I wanted to share a balanced review of our experience so far.

The Good (5/5 stars for the delivery team):
The delivery crew was absolutely brilliant. They were efficient, tidied up after themselves, and took the time to give us a thorough demonstration of the recliner and charging ports. They even showed us how to take the sofa apart for when we eventually move, which was incredibly helpful.

The Sofa (3/5 stars):
The sofa itself is a bit of a mixed bag. Right away, the foam doesn't feel quite as robust or supportive as the model we tried in the showroom, though time will tell how it wears.

My main frustrations are with the finish and functionality:

Misaligned Armrest: The armrest isn't central—it is noticeably offset to the right, which is a bit of an eyesore.

Faulty Charging Ports: The built-in charging ports do not accept my standard charging cables.

Overall, it's a decent piece of furniture, but because of these immediate quality issues, I am very glad we opted for the additional warranty. I have some doubts about how well this will hold up over the years, but only time will tell.

16/07/2026 update. Thanks for the link, Lyndsey, but unfortunately I tried this after visiting the Wolverhampton store, but it will not allow me to send in photographs, even though they are JPEGs. Is there another way of providing you with the information?

Excellent service from buying in the shop to having the settees delivered, many thanks 😊 👍

Parts missing from sofa,which means a trip to local store to see if they have any spare. Delivery guys were not the happiest of people.

The whole experience in store was excellent. Sales person Anita was really friendly and well informed. Ordered sofa on the day fantastic team in store.