Very good sales person, Paul was most helpful he left us alone whilst we were choosing the lounge chairs and then we required help he was there to give us advice.
Thank you.
Mr & Mrs Vincent

So we waited over 4 months for the sofas to arrive (late April 2026) and initially super impressed by the packaging and the delivery guys were lovely. They left and immediately noticed a pull or defect on the arm and damage to the metal legs. Reported this immediately and told we would get a cover (??) and new legs in 16 weeks! Still no update! Already see wrinkles on the arms and a little rough movement in the electric motion on a ne rear backrest. To be honest for £2.2k I’m not impressed! We ordered and missed free delivery by one day (only for offer to be repeated days later!) and they then discounted sofas by a further £100 so we overpaid by £400! I would not recommend sadly. Too big and too commercial for personal service! Sure showroom lovely, smells nice and staff will be charming but 4 months delivery and 4 months to get help on defects is not acceptable! Really disappointed unfortunately!

Very friendly welcome, had a good look around good assistance when required and a good description of products when needed. Couldn’t ask for more.

Excellent service in store

Kept up to date re delivery and completed speedily. Allowed time to check chair over before signing for receipt.

Wrong sofa first delivered luckly this was spotted before delivery team had left

Received our villa sofa which is lovely but we had ordered two power chair ends or so we thought as the order shows recliner cups which shows that our intent was to have recliners however seems there I has been a process issue as received with recliner cups in arm but no power recliners as this is what was discussed in store and shown to us was recliners each end ! I have sent a complaint but yet to hear !!!
I must say though that my husband said the delivery drivers were very good calling customer service although to be told that’s what we ordered !! However Paul in store confirmed we had recliners as we were sitting on the sofa at time and the paper work you receive is very misleading too !

Sofa delivered earlier than expected. Good quality, so comfy, probably the best sofa I ever had! Great comms on delivery day.

Delivery guys were not very communicative. They did not put down any floor protection, neither did they offer to take their shoes off, whilst walking across our previously shampooed carpet

Communication re times was good and helpful and the 2men that delivered were lovely and very respectful of our property and the handling of our new furniture and seemed great guys in general

Delivery was good but missing lead for recliner and damage to sofas
Then a very unhelpful call with customer service so don’t know if it issues are getting sorted
Went to shop and was told to call them and someone would arrange to come and sort out
No that didn’t happen was told to fill in the customer card which I couldn’t so all in all a right proper shit show
Thanks
Paul Waterhouse

Customer experience overall was poor. Delivery was ok. Quality of product isn’t great. Wouldn’t use again.

Very friendly staff. Not pushy. Knowledgeable about the sofas. Extremely helpful. Plus a nice store to visit. Would definitely recommend going there.

Staff very helpful nothing too much bother.showroom very clean & tidy.e

Quality product, good price, excellent communication prior to delivery and extremely careful delivery on the day. Very happy.

We have a very pleased with our sofa and armchair. The two men dropped off a very nice and pleasant very careful thank you very much, Mandy Piper.

Pleasant, helpful and experienced staff

The staff were welcoming, knowledgeable and friendly. I have been looking for a sofa for about 6 months and was going with one from Next. However after only 15 mins in the store I found my sofa. The young man was so helpful. Thank you

Had a very enjoyable experience was told the night before of our expected delivery time and again on the following morning.
The 2 delivery men were very respectful of our home and swiftly had our new sofas put together ready for use .
Very polite and phoned me when it was close to being delivered.
Would definitely purchase from you again.
Kind regards Steve brice.

Overall very accommodating supportive caring. No pressure in purchasing delivery men were fantastic