Have only had to contact customer service once and the representative Steven solved my enquiry very quickly via live chat (and follow up email). He made it such a straightforward easy process.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great product and affordable trading platform. Analytics and research information are comparables to other. But the big plus here are the support people that go beyond to help and sort things out wit... Mehr ansehen
Unternehmen hat geantwortet
I had a simple query on getting access to electronic CHESS holding statements and notifications, and Steven was very quick in providing me with the right answers. Quick and easy. Thank you, Steven!
Unternehmen hat geantwortet
I just opened a new Selfwealth account and had a problem completing the w8-ben form. Supriya from Live chat was very helpful and answered my query promptly and satisfactorily.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Kontaktinformationen
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australien
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Hervorragend
312 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Provide very quick feedback and supply…
Provide very quick feedback and supply the requested information in time.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback we appreciate it. We’re glad we were able to assist you promptly and provide what you needed.
Blake in the Customer Service Support…
Blake in the Customer Service Support team was very patient and also good at explaining the necessary procedures. He emails were helpful, encouraging and pleasant.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your kind feedback we appreciate it. We’re pleased to hear that Blake was able to support you patiently and provide clear and helpful guidance throughout your interactions.
Blake provided a great support service!
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thanks for taking the time to share this. We’re really pleased to hear Blake provided great support and we’ll make sure your feedback is passed on to him.
Resetting MFA
After accidentally deleting my Google Authenticator app, I lost access to over 10 different accounts, including Selfwealth. I expected to wait until Monday for a response, but Akanksha (Selfweath support) replied almost immediately. Akanksha efficiently reset my MFA access, allowing me to get back into my account without the long wait I anticipated. Fantastic support!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for sharing your experience. We’re glad Akanksha was able to step in quickly and help you regain access to your account, especially given how stressful that situation can be. We’ll make sure your feedback is passed on to her.
Blake
Blake, reacted promptly to my request in a professional and efficient manner, following up to ensure that the matter was resolved to my complete satisfaction.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for taking the time to share this. We’re glad to hear Blake responded quickly and followed through to make sure everything was resolved for you. We’ll pass your feedback on to him.
Customer service was very responsive…
Customer service was very responsive and user-centred.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your kind feedback. We’re glad to hear you had a positive experience and found our customer service responsive and focused on your needs.
Great customer support
Customer support is great and the trading platform is easy to navigate. Definitely recommend SelfWealth if you’re interested in purchasing stocks.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for taking the time to share your experience. We’re delighted to hear you’re enjoying the platform and our customer support. We really appreciate your recommendation of SelfWealth.
I previously tried to open a smsf…
I previously tried to open a smsf account elsewhere and had so many issues. I was referred to Selfwealth and had the best experience ever. Blake handled my account and he was incredibly helpful.
If there were any issues he explained them in terms I could understand.
This man deserves a raise!!! He earnt his money
I would highly recommend Selfwealth to anyone.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for taking the time to share this. We’re delighted to hear your SMSF account setup was a positive experience and that Blake was able to provide clear and helpful support throughout. We really appreciate your recommendation and will ensure your feedback is shared with him and the team.
Answered my query quickly and provided…
Answered my query quickly and provided extra data
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your kind review. I’m glad to hear Steven was able to assist you quickly and provide helpful information. I’ll be sure to pass your feedback on.
Great communication
Great communication
Easy to deal with
Got my issue sorted quickly
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your review. It’s great to hear you found us easy to deal with and that your issue was resolved quickly. We really appreciate you taking the time to share your experience.
Ayubi Sharma from the support team of…
Ayubi Sharma from the support team of Selfwealth was very knowledgeable and assisted me in resolving a couple of issues I had outstanding.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback, we really appreciate it. We’re glad Ayubi was able to assist you and resolve your issues. I’ll make sure to pass your kind words directly on to Ayubi.
I have been stuck on identification…
I have been stuck on identification problems blocking me from using my account for a few years and Ayubi Sharma had used a magical wand and sorted me just like that.
I have pulled out my hair, and was on last legs to close the account but Ayubi has fixed my problem.
He is worth her weight in gold.
What a wonderful person to have in your team. You have a star.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you so much for your kind words, we really appreciate you taking the time to share this.
We’re really pleased to hear Ayubi was able to get this resolved for you after such a long time, especially given how frustrating identity issues can be.
We’ll make sure your feedback is passed on to Ayubi and the team, it means a lot.
Super fast support and response
Super fast service and response
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for kind feedback, we really appreciate it. We’re glad to hear you had a fast and positive experience with our service and response times. Your support means a lot to us.
I really like the service
I really like the service, it was smooth throughout my application process and it was quite easy and straightforward
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback, I'll be sure to let the team know that you liked the service. We're glad that the application was quite easy and straightforward. Please reach out if we can support again.
Antwort von Selfwealth
Thank you for your review! Great to hear Blake acted quickly, he’ll really appreciate the shoutout.
The transfer of shares without fuss.
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well.
Requests to the Adviser team seem to be executed without issue. Thank you Selfwealth Adviser team.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback. We acknowledge that share transfers can present challenges, particularly where there are discrepancies in personal details. We're pleased to hear that the process worked well once the correct information was provided. I will be sure to pass on your feedback to Steven within our Support Team who was able to assist.
Very professional.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you very much for the review Tony. We are pleased to hear you found our service very professional. If you need anything further in future, please don’t hesitate to reach out.
2FA Authenticator setup at Selfwealth
The 2FA Authenticator took awhile to reset. Should be easier. However the Support person Akanksha Anuragi was helpful and patient.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback and for highlighting the support you received from Akanksha.
We are pleased to hear she was helpful and patient during the process. However, we note your comments regarding the 2FA reset. While these security measures are designed to protect your account, we understand that a delay can be frustrating.
We are focused on making the platform easier to use and will take your feedback on board as we look to refine our security protocols.
Quick and Clear Support
Akanksha was very helpful and gave clear instructions and helped fix the problem quickly.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
We are pleased to hear that Akanksha provided such helpful and clear instructions to resolve your issue quickly. We will be sure to pass your kind words on to Akanksha.
Very helpful chat
Very helpful chat, to easily change some details.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your lovely feedback. We’re glad to hear the chat was helpful and that updating your details was quick and easy. I’ll make sure to pass your kind words on to Ayubi who supported you.
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