We used 1st move for our international move from London back to the US and they were fabulous every step of the way. The team that carried out the collection in London were efficient, on time and very... Mehr ansehen
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I shipped a number of boxes and four items of furniture from the UK to the United States. The shipment contained a significant number of breakable items, all of which arrived in perfect condition. The... Mehr ansehen
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1. The quote was very competitive 2. The company was very flexible with dates 3. They were quick to answer queries 4. They regularly kept me informed of developments 5. There was always a frien... Mehr ansehen
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3.5 Stars – Our international move went very well with 1st Move International, with much faster shipping than previous experiences, and friendly staff along the way. They packed our things (mostly) we... Mehr ansehen
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Unternehmensdetails
Über 1st Move International Limited
Vom Unternehmen geschrieben
1st Move International is a UK international removals company, established in 1997, helping people and families move household goods and personal effects from the UK to destinations worldwide.
We run regular weekly shipping services to many popular destinations and publish our sailing schedules online, including vessel names, departure dates and estimated arrival dates, so you can see exactly when your belongings will sail and when they are due to arrive.
For shared-container moves, your belongings are professionally packed and palletised before shipping. Once packing is complete, we measure the finished shipment in cubic metres (cbm) and photograph the completed pallets, giving you clear evidence of how your belongings have been packed and the actual finished volume of your shipment.
Popular destinations include the USA, Canada, Dubai and the UAE, South Africa, Australia and New Zealand. We handle everything from a few boxes and smaller shared-container shipments to complete household moves in dedicated 20ft and 40ft containers, with customs support and door-to-door delivery available.
1st Move International is a member of the British Association of Removers and an IAM Premier Member.
For more information, visit our website, view our current weekly sailing schedules or get a free international removals quote.
Get a Quote Visit Our Website Weekly Sailing Schedules
Popular Destinations
Removals to USA Removals to Canada Removals to Dubai / UAE Removals to South Africa Removals to Australia Removals to New Zealand
Palletised Shipping - Packed. Measured. Photographed.
Vom Unternehmen geschrieben
- Photographic Proof Before Shipping
- Every shared-container shipment is professionally export packed and secured onto its own pallets, keeping your belongings together, reducing handling and creating a clearly identifiable shipment ready for container loading. Once packing is complete, we measure the finished volume in cubic metres and photograph the completed pallets before they leave the UK, so you can see exactly how your belongings have been packed and the actual size of your shipment.
Volume Guarantee Certificate
Your Shipping Volume - Guaranteed!
For shared-container moves, packed volume directly affects what you pay. Once packing is complete, we measure the finished shipment in cubic metres (cbm) and issue a Volume Guarantee Certificate confirming the final measured volume.
Kontaktinformationen
International House, Worthy Road, Chittening Industrial Estate, Avonmouth, BS11 0YB, Bristol, Vereinigtes Königreich
- 01179828123
- yourmove@shipit.co.uk
- www.shipit.co.uk
Get a Free International Removals Quote
4,5
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Do not use
Based on our personal experience, we would not choose this company again.
The only positive aspect of our move was the delivery teams in both the UK and Perth, who were polite and professional.
Our belongings departed the UK on 11th September and arrived to us in Perth on 19th January. During the sales process, we were given assurances over the phone with the sales team, regarding cost transparency, delivery times, container sharing, and the quality and ease of the insurance claims process. In our experience, these assurances were not reflected in the outcome.
We encountered additional charges that were not clearly explained upfront, delivery times that differed significantly from what we were led to expect, and some items arrived damaged. Since delivery, our attempts to contact customer service in the UK regarding an insurance claim have not received a response to date.
While the Perth delivery was handled by a partner company, the issues we are experiencing relate primarily to communication, clarity of costs, and post-delivery support from the original company. However, I did complain to the partner company based in Australia regarding their poor communication, and this was acknowledged and they apologised.
Overall, this review reflects our personal experience, and we would recommend that others carefully compare providers and ensure all costs, timelines, and claims processes are clearly documented before committing.
22. Dezember 2025
Antwort von 1st Move International Limited
Thank you for taking the time to leave a review and for recognising the efforts of the delivery teams in both the UK and Perth. We’re pleased to hear that the collection and final delivery teams provided a positive experience, and we’re sorry that the overall experience did not meet your expectations.
We appreciate how challenging and stressful an international move can be, particularly when multiple parties and external processes are involved. While your shipment progressed as planned through collection, shipment and arrival into Australia, we recognise that the time taken to reach final delivery was frustrating, and we’re sorry for the impact this had on you.
We’re also sorry for the frustration caused following delivery regarding your damage enquiry. We acknowledge that there was a delay on our side in directing this correctly, which has since been resolved, and full details on how to proceed with your insurance claim have now been provided.
Feedback regarding communication, pricing clarity and expectations has been reviewed internally, and we regret that this was not your experience.
Should you wish to discuss this further or require any additional assistance, please feel free to contact us at customer.feedback@shipit.co.uk
, quoting your reference details.
Antwort von 1st Move International Limited
Thank you for the 5-star review. We’re so pleased to hear you were happy with our service and truly appreciate you taking the time to share your feedback.
Highly Recommend!!!
Highly Recommend 1st Move International! We used them for our move from London to South Carolina (US) and it was smooth and easy. The team is extremely friendly and in communication the entire time. If I had a question, they were speedy to respond. It took 7 weeks door-to-door (note: this was over the Dec holiday period). Everything arrived exactly as it shipped - no issues with missing or broken items.
12. Jänner 2026
Antwort von 1st Move International Limited
Thank you for your fantastic 5-star review and for trusting 1st Move International with your move from London to South Carolina.
We’re really pleased to hear the process was smooth, well communicated, and that our team was quick to respond whenever you needed support. It’s especially great to know everything arrived safely and on schedule — achieving a 7-week door-to-door transit over the December holiday period is something we’re proud of.
Thank you for the recommendation, and we wish you all the very best in your new home in the USA.
Very professional and organised service
1st Move International are very organised and have shipped two big shipments from the UK to NZ and everything went very smoothly. All staff I dealt with were courteous and professional. A great company to use to ship your possessions with confidence
19. Dezember 2025
Antwort von 1st Move International Limited
Thank you for your great feedback. We’re pleased to hear that both shipments to New Zealand went smoothly and that our team provided a professional and well-organised service. We really appreciate your recommendation.
The best company we have used them…The Best moving company you could deal with.
The best company we have used them twice now. From start to finish everything went smoothly. They said would arrive on the 19th December and it did. I would highly recommend
9. Jänner 2026
Antwort von 1st Move International Limited
Thank you very much for your kind review and for choosing 1st Move again.
We’re delighted to hear that everything ran smoothly from start to finish and that your shipment arrived exactly as scheduled.
Delivering reliable door-to-door services with efficient sailings and clear timelines is something we place great importance on, so it’s especially rewarding to hear this reflected in your experience.
Thank you for the recommendation — we’d be very happy to assist you again in the future.
Outstanding
The company were so helpful and transparent in all the phases of the move. It was a difficult time after losing a family member, but Tess in particular was able to guide us through each step. We had so much support, even for a small move, I wouldn't hesitate to recommend 1st Move again, they were fantastic.
23. Dezember 2025
Antwort von 1st Move International Limited
Thank you for your wonderful feedback. We’re very sorry for your loss and are glad Tess and the team were able to support you during such a challenging time.
We truly appreciate your recommendation.
Throughout the entire process
Throughout the entire process, I felt well taken care of. Relocating globally is a significant undertaking, but this team made it seem effortless. Everything we owned arrived intact and within the promised schedule. The service provided, from packing in the UK to unpacking in the UAE, was excellent. I wholeheartedly recommend their services.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Move International Limited
Thank you for your wonderful feedback. We’re delighted to hear that your move from the UK to the UAE went smoothly and that everything arrived safely and on time. We really appreciate your recommendation.
Not happy with the price and revised price
I liked the fact they were very professional what I didn't like was you gave me a price but when you came and pa kaged everything up and then gave me a revised price my price doubled which I was not happy about. I ws now in a position that if I asked for my stuff back I was told that I would have to pay a storage fee or I had to go with it and pay the higher price. I asked for justification and got a bit off the new price but it was still no way neay my original qoatation.
28. November 2025
Antwort von 1st Move International Limited
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with the revised pricing and understand how disappointing this must have felt.
Our initial quotations are provided based on the information available at the time. Once goods are professionally packed and accurately measured, the final volume can sometimes differ from the original estimate, which may result in a revised cost. This is explained within our quotation terms.
We’re pleased to hear that you found our team professional and that some justification was provided at the time. We appreciate you sharing your experience and thank you for choosing 1st Move International.
From the very first call to when we…
From the very first call to when we received our goods, the whole experience with first move was awesome. They were professional, proficient, responded to all our questions and were kind. They held our hand through every stage. We could not have been happier with their service and responsiveness. The price was right, the service was perfect and their personal touch was so reassuring. They are five star.
4. Dezember 2025
Antwort von 1st Move International Limited
Thank you for your fantastic review. We’re delighted to hear that you felt supported, informed, and reassured throughout your entire move.
Your feedback is greatly appreciated and means a lot to everyone at 1st Move International.
Well looked after
Well looked after, well informed throughout the entire process, and our household goods arrived safea nd sound!
24. November 2025
Antwort von 1st Move International Limited
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you felt well looked after and informed from start to finish, and that your goods arrived safe and sound.
Your feedback means a great deal to our team.
The US end was worrisome
The US end was worrisome. The palette was not treated with care and cosideration when delivered. The truck didnot have the correct size of forklift to handle the palette.
15. Oktober 2025
Antwort von 1st Move International Limited
Thank you for your feedback. We’re sorry to hear that the delivery in the US did not meet expectations, particularly regarding the handling of your pallet and the equipment used.
This is not the level of service we aim to provide, and your comments have been passed on for review with the relevant delivery team. We appreciate you highlighting this so improvements can be made.
Antwort von 1st Move International Limited
Thank you for taking the time to leave a review. We’re delighted to hear you were pleased with the service.
We understand that international moves are a significant investment, and we always aim to deliver value through experienced teams, careful handling, and end-to-end support.
Your feedback is greatly appreciated.
Overall great experience
The guys came and packed things really quickly and well. They were very nice and took direction really well.
They also walk you through the forms you have to fill out really well.
The boat trip from London to LA took a while but I was able to track it using the vessel name and a random vessel tracking website.
Once it landed in LA, it was delivered safely in well packaged pallets to our driveway within a week. Overall experience was excellent.
31. Oktober 2025
Antwort von 1st Move International Limited
Thank you for leaving a review of your experience in shipping your household goods with 1st Move International from the UK to USA. We are glad that you items arrived safely and well packaged, and that you found the overall experience excellent.
Unethical pricing and manipulative…
Unethical pricing and manipulative practices
I would strongly advise against using this moving company. They initially provided a quote after being told the exact size of my storage unit and knowing precisely what items needed to be moved. Once they collected and packed everything - with full awareness of the volume and items involved - they suddenly doubled the price.
It’s an exploitative business model designed to profit from storage and delivery “adjustments” after the fact.
Completely dishonest and unprofessional. If you want transparency and peace of mind, choose another mover.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Move International Limited
Thank you for sharing your experience in shipping with 1st Move International. As per our emails to you, we quoted based on the details that you gave us at the time, and from the email that you have now shown us, the size of your storage unit was only confirmed to you after we had quoted and you had booked. Our quotations are transparent, and they all clarify the size of the shipment that the cost is based on.
1st Class Service…
We were kept informed at all the stages. The guys that came and packed our goods were very friendly and helpful. On receiving our goods in New Zealand we found everything to be well packed and labeled. I would recommend 1st Move International to anyone thinking of sending anything overseas.
3. Oktober 2025
Antwort von 1st Move International Limited
Thank you for leaving a review of the experience you had in shipping your household goods from the UK to New Zealand with 1st Move International, and thank you for your recommendation.
From Chippenham to Tokyo, Japan
I was happy I chose 1st International for my move. It's not the biggest company so they charge less but they got the job done. The biggest issue will always be how good is the local agent as it is obviously difficult to manage things from the other side of the world. The local agents were great and everything arrived in good condition and in good time. Door to door service.
30. September 2025
Antwort von 1st Move International Limited
Thank you for leaving a review of your experience with 1st Move International when shipping your personal items from the UK to Japan. We are glad that you also found our local agents in Japan great as well, and that all of your items arrived in a good condition and timely fashion.
The movers were great packing and being…
The movers were great packing and being organized, however the customer service misquoted several thousand dollars under the actual cost. In addition, the cost of the travel insurance for our goods was never mentioned and we incurred another several thousand dollar cost after they had already picked up our things. We were told the shipping would take 12-14 days and it took 6 weeks. Lastly, we were not given details about what was needed to receive our shipment regarding customs, which resulted in another 4 week delay because we didn’t have the correct forms in place.
17. September 2025
Antwort von 1st Move International Limited
Thank you for leaving a review of your experience in shipping your items from the UK to Canada with 1st Move International. We are sorry that you felt that you are only able to give us 1 star out of 5. Your quotation was based on the detail given to us at the time, but we collected a much larger volume to that which was quoted I'm afraid. The transit time of 12-14 days was advised as port to port excluding the time taken for packing, handling or Customs clearance. As I understand it the 4 week delay was due to a lack of residential status, which is a requirement for Customs Clearance in Canada.
Apologies again that you weren't satisfied with the service that you have received from 1st Move International and we will use your comments to improve our services where possible.
Professional
Professional , friendly , quick responses and paperwork was easier than I thought . Good service and packing we excellent !
4. September 2025
Antwort von 1st Move International Limited
Thank you for your comments regarding your experience in shipping your household goods from the UK to the USA with 1st Move International, we are happy to help.
From start to finish very professional…
From start to finish very professional with frequent progress updates. Tessa very kind and helpful. I sent her photos of the delivery of my belongings but do not know if they were delivered. The delivery guy was impressed with the way they were packaged. Thank you. Anne Jones
7. August 2025
Antwort von 1st Move International Limited
Thank you for your review, and for your kind words giving your experience of shipping your personal effects with 1st Move International from the UK to USA.
Efficient, smooth and great communication
1st Move International made the whole process of shipping my possessions from the UK to US a pleasant and easy experience. They were responsive and communicative throughout, the team that collected and packed my belongings were efficient, friendly and helpful, the delivery arrived one week earlier than estimated time, the service is great value. I cannot recommend them enough.
4. August 2025
Antwort von 1st Move International Limited
Thank you for your review, and for using 1st Move International for shipping your household goods from the UK to the USA. We are happy to hear that you received your items actually one week earlier than the estimated time, and thank you for your recommendation.
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