Shiseido Bewertungen 

La scelta di far uscire la linea Pureness di produzione è stata, a mio parere, inspiegabile.
Per pelli miste come la mia (tendenti all'acne se non adeguatamente curate) era un fondotinta prezioso. Ho provato alcuni sostituti sempre shiseido ma alcuni hanno i PEG ai quali sono allergica, altri ahimè non danno lo stesso effetto del pureness e costano davvero troppo per quel che danno. Peccato. Avevano un prodotto vincente per un problema reale e sono riusciti a deludere una bella fetta di clientela.

To be honest you’d expect higher quality for the price you Pay. Kiehls is much better.

Shiseido pure retinol instant treatment eve mask . Good for a couple of uses leave for 15 minutes. Does not irritate eyes smooth finish. Light weight formula. I am 41 years old and this is my first time trying a under eye mask. I have not used this product long enough to see a difference.This was a sample.

shiseido expert sun protector face cream. Ottima crema solare con fattore d protezione 30 e con alta resistenza all'acqua e al sudore. Lascia la pelle idratata e liscia. Ti abbronza in protezione

They won't accept reviews that aren't good. Mine wasn't even that bad, I just said what my honest experience was with the sunscreen being greasy and the serum didn't do anything for me. (it even irritated my face but I left that out on purpose) They declined my review and I reached out again but never got an explanation. Very unprofessional, especially considering the high-end price you pay.

TOTAL RETAIL FAIL!!
Take your money for goods advertised on website as available. They take your £££ and then cancel the order (it must be some bank interest scam). THREE times this happened and they claim "they dont know what stock they have". Very worrying considering theyre running on-line retail lol!!

CALENDARIO DEL ADVIENTO/CALENDRIER D'AVANT

Recibí como regalo este calendario con mucha ilusión, la desilusión llego cuando la mayoría de los días lo que hay dentro de cada caja es una muestra de 5ml, literalmente las muestras que te regalan en las perfumerías. El calendario cuesta 150 euros y te venden las muestras gratuitas, INACEPTABLE.
No perdáis vuestro dinero, otras marcas ofrecen calendarios del adviento mucho mas interesantes!

Article jamais reçu et pas de remoursement ?? Du jamais vu en 16 ans que j'achète sur le net, à fuir ! Sans compter que seuls les avis positifs sont acceptés sur leur site ... incroyable !

I love their products but very bad customer service!! No reply none!
Order No.
SUK00098757
Date
18 May 2021
Total
£324.50
Status
In Preparation
ORDER DETAILS
Order No.
SUK00068249
Date
8 Dec 2020
Total
£263.00
Status
In Preparation
ORDER DETAILS

This is from their website update!

I love shiseido, do all their product do everything they claim, maybe not but I still love them all. I own the ultimune, their eye night cream, their toner, their cleansers, their newer an older face cream lines, the waso line, their 50 SPF, their softener and even their lotions. I love the smell and the luxury feeling to every product!

Ho provato il siero viso e collo "LIFT DEFINE RADIANCE SERUM" definisce e modella i contorni del viso, è perfetto , la pella risulta più tonica e rimpolpata, l'ho abbinata alla crema " UPLIFTING E FIRMING DAY CREAM SPF30", rassoda e illumina la pelle un anti età, ho notato subito la differenza. Un rituale perfetto per contrastare i segni del tempo.

Custom service is pathetic low.

Always first look if a frag is from Shiseido Group, if is, just pass it.

D&G is no longer D&G, it keeps its name, but actually the reality is, it became fake frags.

They buy frag companies, putting cheap ingredients into it, people still think its that brand... but its not.

I got many health problems with there frags, some even do have a puke smell when it comes on the skin.

Filled lot of papers from there side, but its all wasting your time with the Shiseido Group.
I did send the bottle to them, I could take something else of there crap products for less money and less ml.
They call this custom service... I call it pathetic.

Just bought a 7 lights illumination powder 😍 and i couldn't be happier.... its very good the quality and the colors the touch and the smell )))

Very disappointed from shiseido customer service and shiseido itself.

After purchasing twice my gift sets, they Once again cancelled my order after confirming it.

Although both gift sets have been in-stock for the last 10 days.

I am running out of my face creams and cannot afford to have them full price, that is why I purchased them during Black Friday.

I have sent them an email, but no reply from them for the last 7 days. I have also tried to write to them on Instagram, but have received no reply from them yet.

I hope someone would apologise for this and offer some help in return.

I use 2N1 and it matches the liquid foundation perfectly so great for touch ups throughout the day. Yes, i recommend this brand

Worst customer service ever
I place the order on 11th Oct, as of today: 21st Oct, this order is not yet despatched. I emailed the customer service on 19th Oct, all I receive is to ask me to check order status online. Called them today again as I am running out of my serum. Eliza from customer service telling me there is nothing they can do, they don't know the despatch date, they can't cancel the order, all I am advised to do is to wait. Unbelievable, this is absolutely the worst customer service, I can't even cancel the order so I can buy something else. Be aware the 5 working days delivery time is not including the so called ‘processing time'. The below is the response I received from their so called supervisor after 3 emails and 2 days of calling:

As mentioned previously, we have no way in cancelling the order and assure you that we will get back in touch once we have any relevant information from the warehouse. We are working very hard to satisfy all our customers and appreciate your patience and kind understanding during this special time.

We wish you a lovely day ahead.

Kindest regards,

Eva
Consumer Care Supervisor

I tried to post this review on Shiseido UK website, I was just told they can't publish my review. They sensor any negative review by their own customer even when it's absolutely true reflection of the event! Don't buy from this company, you will end up with high blood pressure and a hole in your pocket!

“” I am very disappointed
I'm incredibly disappointed with the ShiseidoUK customer service. I received a damaged/faulty packaging/product.

As soon as I noticed I called the customer service and they were rude unhelpful and made me feel very uncomfortable with their judgemental questions.

I initially simply just wanted a replacement for the faulty item but I was told that it was not possible as they would need to carry out an internal investigation and I would have to wait for at least 2 weeks and also go through so many military style procedures!

I expected more of an effort when the error is of the company. Errors do happen, and I completely understand that, I absolutely love the products and have been using them for over 2 years but I am very disappointed in the customer service handling my initial enquiry.

I normally purchase shiseido products in store such as John Lewis, Debenhams, but with being incredibly busy at work due to COVID, I thought ordering online would be the best option from their own website as well.

It's frustrating as I expected a better customer service. It's sadly now given me a very bad impression on the company, which is unfortunate as I am a huge fan of the products but I will find/use another brand moving forward. What a shame! ””

Never order from Shisedo.com - their customer service is non-existent and they refuse to respond to inquiries promptly, if at all. Encounters with customer service agents like Brandi Isham were so shockingly unprofessional and disrespectful that I’ll never buy directly from them again.

Ho avuto la fortuna di essere selezionata da TRND per testare questo prodotto. Da quando ho provato Expert Sun Protector Face and Body Lotion SPF50+ riesco finalmente a stare al sole senza scottarmi e mantenere sempre la mia pelle perfettamente idratata e morbida. Ho una pelle chierissima e per me prendere il sole è sempre un problema: divento subito rossa, mi scotto molto facilmente e gran parte dei prodotti solari in commercio mi lasciano la pelle secca ed irritata. Con Expert Sun Protector Face and Body Lotion SPF50+ la mia pelle è sempre ben protetta e morbidissima.
Ottimo prodotto, cosa aspetti compralo anche tu!!!!

Ho ricevuto il latte solare viso & Corpo alta protezione SHISEIDO Expert Sun Protector Face & Body Lotion SPF50+ grazie TRND. .Shiseido SPF 50 e’ una specifica per pelli mature che idrata in profondità e protegge la pelle dai raggi UV. Tutta la linea riduce gli effetti del fotoinvecchiamento. Expert Sun Aging Protection Lotion SPF 50 resiste all'acqua e al sudore. Nella formula è presente lo Xilitolo, un principio attivo che aiuta di ottenere alla mia pelle un aspetto sano. Ho applicato sulla mia pelle come tutti lozioni solari prima dell'esposizione al sole. Poi bisogno sempre ricordarsi di agitare bene il prodotto prima dell'utilizzo. Confermo che Shiseido la prima lozione solare che si potenzia al contatto con calore, acqua e sudore, restando completamente invisibile sulla pelle. SPF50+ usa una tecnologia innovativa che permette di rimanere protetti, dentro e fuori dall'acqua, grazie a uno schermo solare attivo. La tecnologia SynchroShield™ risponde ai cambiamenti dell'ambiente circostante, mentre sudore, acqua e calore rafforzano il velo protettivo - ad esempio la protezione contro i raggi UV viene rinforzata quando la pelle si riscalda o viene a contatto con sudore o acqua. Poi possiede caratteristiche anti-età - aiuta a proteggere da danni visibili causati dai raggi UV come la comparsa di linee sottili e rughe dovute al fotoinvecchiamento, contiene un ingrediente con proprietà antiossidanti.
Secondo la mia esperienza personale il latte solare è facile da stendere, confortevole e invisibile, in più resistente all'acqua, si assorbe nella pelle lasciandola fresca e non unta, ha un piacevole profumo.