Ellie Tracy-Hannon has been very helpful and has assisted with resolving a query around the collection of shredding at one of our sites. She contacted me about the issue and then followed this up by email. I was able to contact her quickly by phone direct and again, she was polite, professional, courteous and helpful. I was very impressed with her excellent customer service skills.

Shafaqat Gave great service. He took the time to find out when my collection was going to happen. Then even called me back to let me know the driver was going to arrive even earlier! So happy with the excellent friendly service! Thanks!

I called today and spoke to Lee Johnston.
Lee was very efficient and helpful when dealing with my query and all was resolved in 5 minutes.
Excellent & thank you Lee.

My request to reschedule a service date was dealt with quickly and professionally by Lee Johnston.

The efficient and friendly service received. Thank you Ellie

Shred-it were very helpful in finding what I required and collected the papers I needed shredding very promptly.

Craig was very friendly and easy to email with. No problems, all ran smoothly. Thank you

Excellent service from initial booking to collection. All staff exceptionally helpful and caring, specifically Sam who I booked the collection through and who sent out the bags and the lovely chap (Dan?) who picked everything up from the office singlehandedly, which was a feat in itself, however despite this he kept his cheerful demeanour throughout and cleared everything swiftly and expediently. Excellent service wouldn't hesitate to recommend.

Always very helpful and communicates very well.

A difficult and short notice request was dealt with promptly and efficiently by Louise Preston.

My advice would be never to use this company. They are the most unsympathetic cold-hearted people. After using their service for many years I explained to them on more than one occasion that the company I work for has been facing financial difficulties and asked for their help to cut costs. They wouldn't reduce down the number of site visits or let us give one box back and said that we had to see the contract through. We not surprisingly fell behind on payments and after I explained again they decided to go straight to adding court fees, daily intersest and a threat to pay within seven days or we will be going to court. It's nice that they have the luxury to sleep well at night and feel safe in their jobs. I on the otherhand am not so fortunate. Taking legal action and offering no help is only stressing out everyone I work with even more when we are already facing a brick wall. We really did hope we could find some sort of solution with a payment plan but Shred-it is only interested in taking the company down. I would advise people never to use them because you never know what situation you could be facing in the future and this company doesn't have a heart or give a damn.

quick and efficient and reasonable price

Billing issue was resolved within 24 hours.
Brilliant correspondence and intervention by Ellie.
Very positive experience.

Rang ahead of a prior collection that was due, regarding the amount of collections bags we had & needing more. Explained the situation to Louise Preston & she was extremely helpful. She checked with other departments & emailed me with confirmation of the outcome.
As previously stated, Louise was very helpful & very well mannered over the phone.

Be careful when signing any contracts with this company. Please read all the fineprint as they have a 3 year auto renewal clause. Without any notice they will renew for 3 years and they will ask you to pay a lot of fine to leave the contract. Not the best business to do business with.
So far in business I have never seen companies which will auto renew without notice for 3 years.
Extremely unfair practice.

Our local Shred- It are very prompt and helpful with every step of the process for collection

Efficient and good all round customer service.

Great communication. Collected on the day and at the time scheduled