I requested an email copy of the circuit diagram for my SMEG cooker, and received it from Dan Moorcroft their Technical Supervisor within 15 minutes. That's pretty good service by anyone's standards,... Mehr ansehen
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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Never ever had such a nice experience ! Requested some diagram for a specific equipment (oven) at 12:20 and Daniel Moorcroft sent them to me at 12:41 !! I wish live be like that everytime ... Ch... Mehr ansehen
I contacted the Smeg support team today as I needed a circuit diagram for a dishwasher. I received a very swift response from Dan Moorcroft, who was extremely helpful and provided exactly what I nee... Mehr ansehen
The young lady from service Lorraine was so attentive, I am 86 years old so the latest technology certainly doesn’t come easy, but Lorraine stuck with me all the way and eventually arranged a technic... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Smeg Service is committed to providing the customer with the highest level of service with our network of trained service engineers. We believe communication is at the heart of good service.
Kontaktinformationen
Vereinigtes Königreich
- www.smeg-service.co.uk
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Hat keine negativen Bewertungen beantwortet
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quick response with requested information
Dan from Customer Services at Smeg speedily supplied a circuit diagram for my Smeg dishwasher :)
When our cooker was installed the main…
When our cooker was installed the main oven didn’t work. SMEG sent out their engineer Mark the next day. He arrived early and fixed the problem.
Mark was knowledgeable and thorough but also kind and considerate and we have nothing but praise for him.
Prompt repair
Dan was very helpful in the whole process from reporting a fault in my coffee machine to repair and quick return to me. Couldn't ask for more. Thank you so much to all at Smeg.
Machine has been broken for 3 weeks
Machine has been broken for 3 weeks, has been a nightmare to contact SMEG. Machine was fixed in 2 working days but they couldn’t offer me delivery date until 4 days time. £800 machine broken after less than a year! Wouldn’t recommend smeg appliances!
Great service
Great service, rapid response, rapid turnaround - everything went exactly as Dan from SMEG said it would.
Dan made the process so simple and…
Dan made the process so simple and communication was fast. The collection and delivery arrangements were made without fuss and the repair completed very quickly
Needed wiring diagram to help fix an…
Needed wiring diagram to help fix an older cooker. Within half an hour of emailing I had the diagram. Thanks for your help Daniel Moorcroft. :-)
Daniel responded to my email very…
Daniel responded to my email very quickly and provided a wiring diagram/schematic to help me to try to identify the problem with my oven.
Excellent customer service provided by…
Excellent customer service provided by Dan. Clear instructions for returning coffee machine for repair with time frames given, which were adhered to. Thank you.
Very prompt reply
Very prompt reply , request completed - would certainly recommend
Dan replied to my request for a wiring…
Dan replied to my request for a wiring diagram on the same day, that's what I call service.
Dan was excellent
Dan was excellent, he dealt with my repair efficiently and promptly. Thank you .
Great service from SMEG
Great service from SMEG, no haggling, uplift and return delivery arranged promptly. Dan was very helpful .
Great all-round service
Very prompt repair time and the pickups and drop offs worked like clockwork. Dan was most helpful.
Amazing response from the Smeg Service…
Amazing response from the Smeg Service team, in particular, Dan. Very quick pick up of my item, repair and also delivery back to me once repaired . Super helpful and really fast with replying to my emails and any queries !
Dan has been outstanding during this…
Dan has been outstanding during this whole process. Quick turnaround. Really impressed with Dan and the service from Smeg
I know it might be frustrating when…
I know it might be frustrating when something goes wrong with your Espresso machine but at least the returns policy and repairs are smooth and easy . Very pleased with the way it is dealt with especially Dan from the workshop who kept me updated, and has done so before.
Excellent service can’t wait to receive…
Excellent service can’t wait to receive my expresso machine finally.
My Smeg stand mixer broke after only a few weeks
My Smeg stand mixer broke after only a few weeks. Very disappointing. But the repair team (Dan) were excellent as they kept me informed at every stage of the process, repaired it ahead of schedule and organised the return to suit my timetable. Thank you.
All been very simple to get my coffee…
All been very simple to get my coffee machine repaired, collection, repair and return has been seamless. Dan has been most helpful arranging everything and allowing me dates to suit also. Many thanks, great service 👍
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