Snappy Snaps Bewertungen 

Thank you Giulia, you are a star! Her professionalism helped me get to my visa appointment as I was running so late. Please give her a big bonus this year. Grazie, Giulia!

I am a regular customer at the new Greenwich branch. The staff here are amazing - so helpful and knowledgable, they really want to make your photo the best it can be. It’s always a good experience coming here.

I had an old video tape of my daughter being interviewed on American TV for an ice skating segment of the local news and wanted to have it put onto CD and Memory Stick.

I took it to Snappy Snaps Swindon and, although not as straightforward as I hoped as an American VHS tape Victoria in Swindon went above and beyond to make sure, after a couple of visits we went home with exactly what we were hoping for.

A big thank you for the excellent Victoria in Swindon.

Called into your Newton Abbott store and was greeted by a most pleasant young lady, who immediately asked if she could help me with the loveliest smile I have seen in a long time. Quite made my day and the photo enlargement she did for me was excellent. I should have asked her name?

Paul from the Bromley store was amazing! He helped me edit my pictures for my mothers funeral came back a week later nothing but exceptional customer service continue to make customers happy and thank you so much ! Roch

I used Snappy Snaps in Norwich today to get a passport photo and they were really helpful and efficient. I didn't have to wait long and the whole process only took about 5 minutes. They were able to check the photo was acceptable for the passport office before I paid so no worries about it being rejected. They also gave me a code to upload the photo onto the passport website which was super easy. Would definitely recommend!!

Went to print a single 10x8 photo print and it was £8.00 which is utterly ridiculous. I have been in the phot game a while and that is a crazy price. Complete rip off.

Customer service, "Exceptional"
Visited snappy snaps yesterday to print out some photos of deceased family members for a memory table at my sons wedding. For some reason my phone would not sync to the photo computer but soon Richard came to our rescue and soon commandeered my phone and sent my photos via email which worked out perfectly. Richard then came to rescue again when he seen us discussing a photo for we wanted printed for ourselves which we had just bought a frame for. Richard got the photo printed via email again and then went above and beyond the call of duty and cropped the photo to match the heart shape frame and then fitted the photo into are new picture frame, all at no extra cost. I will definitely use this shop again. Thanks again Richard for all your help it was really gratefully appreciated from 2 technophobes.

Snappy Snaps response to my previous review.
TLDR I was really shocked at being charged £80 for shoddy canvas. BUT, Snappy Snaps Guildford staff got in touch to offer to re-do or refund me. I went for the re-do. Turns out, the equipment wasn't up to it for another 2 times and then finally, we got it right and I walked away with my canvas - at a good enough level of quality. The shop staff in Guildford were helpful, and the 4 stars are for them. I do feel the company need to look at the quality aspects of their offering, as it was very difficult to get this right.

I have used the Lewisham branch of this company for decades and the staff there have always been great. On this occasion I needed a medical illustration slide to be copied from the 25 year old original for publication in a journal.The two young men on duty that morning did a fantastic job with the resolution and cropping of this image and it looked fantastic.They could not have been more helpful or professional.

I have just tried to get some photos printed in the Hertford branch. The assistant wasn't very helpful and told me I had an attitude problem as I made a comment that there was no WIFI to connect to, to be able to send my photos. She suggested I went back home and emailed them using my own WIFI and then return the next day to collect them. She then rudely said, 'Did I actually want the email address ?" I asked if she wanted my business or if I should go elsewhere. She replied I should go somewhere else.
I am sure her bosses will not be happy with her turning customers away. What an unpleasant experience. I will never return

I wrote a review which received no response. I used to use Timpson all the time for business that will stop due to the customer service from Snappy Snaps.

Name
Alistair Maple

Subject
Our experience at your Crouch End store - order number 0142337

Message
Hi,

My wife visited you Crouch End store to have photographs taken for her Personal Licence (like a passport photo but lets strict). Anyway when she was in there the lady that served her was on the phone on single earbud whilst serving her. Whist I don't mind what she does she seemed to Rush my wife and it ended up when she got home she wasn't happy with the photos.

She did ask for a receipt to be emailed although it never came. The only other thing is she was charged £24.99 whilst I think that is expensive if that the cost then so be it but when she was in there another lady came and was quoted £18.00 for passport photos so if you could please let me know why we were charged £24.99.. My wife doesn't like to make a fuss so didn't say anything in the shop.

I just wondered if there was anything you wanted to do to make her happy.

FYI we both got passport photos at your Wood Green store and the service there was amazing on two separate occasions.

My number should you wish to talk about it is 020 7105 6028.

Have been to Kingston upon Thames branch of Snappy Snaps and the service is incredible. Very efficient service from excellent staff

Artur at Snappy Snaps Richmond was fab - he quickly understood the problem and solved it efficiently. Unfortunately my 1st visit didn't go as well with another assistant. But on returning to the shop, Artur solved the problem and deserves 5 stars.

Went for a passport photo today, the young lady who served me was very pleasant, cheerful and helpful. Excellent service 👍

I ordered a canvas print of a painting at Guildford. It was a simple job. A perfect square and only two tone in colour - black background, beige painting. I asked for a 30cm by 30 cm canvas print.
I have received a 60cm by 60cm print, and the base hasn't got the print on it, it's the grey base. There's an uneven line so it wasn't printed in one take. The image isn't centred and over stretched. There's unsightly bleed on the edges. I said when I had to self place the order on a machine that couldn't even move the mouse to align the print that I DID NOT WANT these issues as it was a gift for a friend. It is lucky I wasn't selling this, as I couldn't, the quality is so poor. I think if you are going to charge £80 pounds for this service, one busy shop assistant who gets you to self-serve is a bit poor. I am writing to customer service for a full refund, and I still need my print!

I have been going to snappy snaps in Hammersmith for years. The staff are fantastic and the service is great! I would recommend them to anyone.

Fantastic service by snappy snaps High Barnet, what amazing staff, needed to have a damaged picture re done for a very unwell patient- the staff could not have been more helpful and responsive completing the work within 24 hours. Brilliant kind service when you need it.

Visited the Romford branch earlier today to have some 35mm transparencies scanned. Delighted to be dealt with the friendly, helpful, professional and knowledgeable staff. I would be grateful if you could pass on this feedback to the store.

In May, I placed an order for a Father's Day gift from Snappy Snaps' branch in Richmond-upon-Thames. It never arrived. I sent an email to the branch expressing my dissatisfaction, and requesting a full refund.

The following day, I received a reply from the branch manager. He offered me an unconditional apology, along with a brief explanation of what had gone wrong with my order. He immediately issued a full refund for the product and the delivery charge.

But he also went further.

Assuring me that he really "wanted to make this right", he additionally offered to remake the customised product that I had ordered (worth £26), free of charge; AND he offered to personally hand-deliver the item to my home the following day.

The product was of excellent quality, and my father was absolutely delighted with it. And despite the earlier problems with the order, I too was delighted by the outcome.

This is precisely how companies *should* react when they make a mistake. Snappy Snaps accepted responsibility, and did everything they could to make it right, turning a poor customer experience into a shining example of excellent customer service.

They could easily have lost a customer, who would have shared his story of disappointment with countless others. Instead, they now have a very happy and very grateful customer who enthusiastically recommends Snappy Snaps in Richmond to everyone he knows.