Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advic... Mehr ansehen
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... Mehr ansehen
Unternehmen hat geantwortet
Easy to use the website and organise pick up. Helpful and welcoming staff. Hired a whacker plate for a day picked up 830am return was next day 5pm , Excellent working condition cost £47 plus deposit w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Werkzeugverleih
- Bautechnikvermietung
- Baumaschinenverleih
- Baumaschinen- und Zubehörfachhandel
- Maschinen- und Anlagenvermietung
- Werkzeuggeschäft
Vom Unternehmen geschrieben
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Kontaktinformationen
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Vereinigtes Königreich
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3,3
Akzeptabel
2173 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
M1 tower hire.
Speedy hire made it very straightforward to hire exactly what I required for the job.
19. September 2024
Antwort von Speedy Hire
Good Morning Mike
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our straightforward hire processes were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Really friendly staff
Really friendly staff, helpful and accommodating would recommend them highly
24. September 2024
Antwort von Speedy Hire
Good Morning Kevin,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of of our services and staff were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Competitive Pricing
Quick to order on line
Great staff
Good prices - very competitive
Great equipment
5. September 2024
Antwort von Speedy Hire
Good Afternoon Debra,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received and your expectations of our customer service and equipment were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Called to ask for a price for a one man…
Called to ask for a price for a one man hoist, was put through to the Manchester hub after having exaplained to the first person what I wanted. The person that answered at Manchester hub could hardly be bothered.He said I needed to set up account before I could get a price- No problem, can we do that? Nope, needs to be done online and then call back, OK, so do you have a number to call back on when I've done that? He didn't know the number, 'just call back on the main number again and they'll transfer you over.' Strange sales technique to insist that someone making an active enquiry, get off the phone to jump through some hoops, but don't even give them the means to get back through to you directly, or even offer to call them back.
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced this whilst trying to place an ordered. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has been informed of this review and will monitor the depots behaviours over the phone. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with or any further information to add or even a contact number for yourself to discuss the matter further, please do not hesitate to contact us on customerfeedback@speedyservices.com
Great service!
Had a few issues with the website, so spoke to the local delivering branch to place an order. Delivered on the specified day, which again incurred a few problems (the site contact had called in sick!) but again the local branch were very patient and helpful in resolving the issue.
16. September 2024
Antwort von Speedy Hire
Good Morning Sallie,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of services were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Used Speedy hire for a Whacker
Used Speedy hire for a Whacker. They offered the best price for a week's hire. Highly recommend them as they had good, friendly customer service and delivered and picked up on schedule. Would definitely use them again.
16. September 2024
Antwort von Speedy Hire
Good Morning Caroline
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services, hire process and prices were met 😃
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Guys in the shop where very helpfull…
Guys in the shop where very helpfull with my order on the internet
16. September 2024
Antwort von Speedy Hire
Good Morning Paul,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of customer service were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Catalogue of errors then the daylight
Wrong information from national information line only when speaking to supplying branch did my frustrations vanish and the hire went well.
20. September 2024
Antwort von Speedy Hire
Good Morning Alan,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our customer services and hire were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Helpful and friendly service
19. September 2024
Antwort von Speedy Hire
Good Morning John,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff were met 😃
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Adam Goddard at the Bishops Stortford…
Adam Goddard at the Bishops Stortford branch went out of his way to assist.
18. September 2024
Antwort von Speedy Hire
Good Afternoon Roy
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff were met 😊
Your comments have been shared with the relevant Depot, Department and Adam directly.
Once again, many thanks!
Kind Regards
Customer Service Team
I hired some large ladders from speedy…
I hired some large ladders from speedy hire Peterlee. What a brilliant team at the site, so helpful, knowledgeable and made everything so easy.
They couldn't have done anymore for me than what they did.
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon Ross,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our fantastic service and our Peterlee depot were met 😃
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Good and easy communication
Good and easy communication, flexibility and friendliness.
18. September 2024
Antwort von Speedy Hire
Good Afternoon Ashely,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy
with the service that you received, and your expectations of our services and communications were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Good customer service and easy booking…
Good customer service and easy booking and collection.
16. September 2024
Antwort von Speedy Hire
Good Afternoon Charlie,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and booking system were met. 😁
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Found machine I needed
Found machine I needed, dropped off as stated and collected after off hiring. Driver and customer service were spot on and nothing was too much trouble.
17. September 2024
Antwort von Speedy Hire
Good Afternoon Anthony,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our excellent customer service were met. 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Great service from start to finish
Great service from start to finish. Why use anyone else.
16. September 2024
Antwort von Speedy Hire
Good Morning Liam,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services were met 😃
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Efficient
Efficient, practical, good customer service and product knowledge from in shop staff
10. September 2024
Antwort von Speedy Hire
Good Morning Ben,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of excellent services and staff knowledge were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Everything was explained delivered on…
Everything was explained delivered on time no problem
16. September 2024
Antwort von Speedy Hire
Good Afternoon Brian,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
TOP JOB
100%Recomend Everything done when they said it would be done. Kept informed all the way through.
Deposit refunded back onto card no problem.
16. September 2024
Antwort von Speedy Hire
Good Afternoon Steve,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our excellent hire services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Super Speedy Satisfaction
Easy to use the website and organise pick up. Helpful and welcoming staff. Hired a whacker plate for a day picked up 830am return was next day 5pm , Excellent working condition cost £47 plus deposit which was returned to my account instantly on return of the tool. Would definitely use speedy hire again.
15. September 2024
Antwort von Speedy Hire
Good Afternoon Scott,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our excellent services and equipment were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Antwort von Speedy Hire
Good Morning Ladislav,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of brilliant services and prices were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
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