Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advic... Mehr ansehen
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... Mehr ansehen
Unternehmen hat geantwortet
Easy to use the website and organise pick up. Helpful and welcoming staff. Hired a whacker plate for a day picked up 830am return was next day 5pm , Excellent working condition cost £47 plus deposit w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Werkzeugverleih
- Bautechnikvermietung
- Baumaschinenverleih
- Baumaschinen- und Zubehörfachhandel
- Maschinen- und Anlagenvermietung
- Werkzeuggeschäft
Vom Unternehmen geschrieben
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Kontaktinformationen
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Vereinigtes Königreich
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3,3
Akzeptabel
2173 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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depots refuse to acknowledge disputes
I've been a customer of Speedy Hire for several years, but I've found that returning hired tools requires extreme vigilance. If you're not careful, you may face excessive charges and even threats of legal action. In my experience, some depots have been less than honest and refuse to acknowledge disputes—likely due to internal targets. To protect yourself, always insist on a return reference (which they don’t readily offer), document all interactions, and keep thorough records. If possible, seek legal advice when returning tools, as unexpected charges can quickly add up.
1. September 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon Gary.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have encountered problems when returning equipment back to us. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
To allow us to investigate this further for you, can you please send over any details to customerservices@speedyhire.com and we will look into this as a matter of urgency and find a resolution for you.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Avoid at all costs
I’ve never dealt with a more unprofessional company than Speedy Hire. They’re obsessed with pushing you to their online portal, which crashes or lags 99% of the time. If you have the misfortune of needing to contact their customer service, make sure to copy at least 10 people in your email and send another 10 follow-ups, and you’ll still get no response. But they’re super speedy when it comes to hitting you with extra charges.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have received a poor service and had issues with our online portal whilst trying to hire. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
We have an automated response to our emails to advise all customers on how busy we are at the moment and we therefore advise of other contact addresses for a quicker response. We can only apologise that the matter was not resolved as quick as you would like.
If possible, can you please email over your account number or contract details/order numbers to our customerservices@speedyhire.com so we can investigate this further for you as a matter of urgency. It's important for us to investigate in order to act further.
Kind Regards
Customer Service Team
I am at my wits end with these people
I am at my wits end with these people. We hired from them last year and have very much come to regret it. They delivered the incorrect piece of kit which cost us a day of work. We arranged to get it back to them as soon as we could and hired a replacement from elsewhere. They told us on the phone apologies etc and we obviously would not be charged. It turns out the third party speedy had outsourced to still wants to be paid. Here we are many months later and god knows how many phone calls and I am still being chased for that bill because of that subcontractor. So with speedy beware. They subcontract to people who can turn up with the wrong equipment and that will be seen by Speedy as your issue to resolve not their's despite you not having done business with those people! If there is a dispute between those companies they will drag you right into the crossfire. The resolution process is absurd and we are heading into legal action now.
31. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced this complication with your equipment's collection.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
to further investigate the matter could i kindly ask, If there is anything that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
I contacted the Grimsby branch…
I contacted the Grimsby branch regarding some gas monitors that required calibrations and was put through to Marcus Ormston, he gave me clear advice on what was required and the time it would take,
I then delivered the monitors to the branch and met Marcus, he was an absolute gem to talk to and completed the required jobs earlier than expected,
7. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon Paul.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our informative and professional services were met. Your comments have been shared with the relevant Depot/Department directly.
And we will make sure Marcus is informed of this review.
Once again, many thanks!
Kind Regards
Customer Service Team.
Best service,deliver everything on time…
Best service,deliver everything on time and collected
19. Dezember 2024
Antwort von Speedy Hire
Good Afternoon,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our all round delivery and collection services were met. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
BE CAREFUL WHEN YOU HIRE CONSUMABLES…
BE CAREFUL WHEN YOU HIRE CONSUMABLES ARE THEY CHARGE EXTORSION HIGH FOR THEM
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon Sebastian,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you feel our consumable prices are high.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
unfortunately, this is a set charge and can only apologies you think this is unexceptionable.
im sure if you give us a chance in the future we will try and compensate this as best we can.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Appalling customer service.
Appalling customer service.
Items not available for collection when booked.
Items not delivered on time.
No refunds until you kick up a fuss.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon Thomas.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced a few complications with your order. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
could i ask if your willing to provide a little more information regarding your order so we can investigate the situation and come to a resolution accordingly.
please send any information or contract number to the following email along with any other details to customerservices@speedyhire.com
Once again, please accept our apologies.
Kind Regards
Customer Service Team
Antwort von Speedy Hire
Good Afternoon Chris .
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Your comments have been shared with the Central London Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Very helpful staff
3. Dezember 2024
Antwort von Speedy Hire
Good Morning
Thankyou for your feedback
We are very pleased to hear that you had a good experience with us and that our colleagues have been very helpful
We will pass on your feedback to our Ashford Depot
Excellent service to resolve an emergency situation
A pillar outside my house (holding up a balcony) cracked and split, and the whole thing was in danger of parting company with the front of the house. I was advised to get hold of the acro props and scaffold board immediately and contacted Speedy Hire. My initial call was to the wrong branch, but I was dealt with politely, knowledgeably and swiftly, and the correct branch called me back. I want to give special thanks to Norman at Speedy Hire Oldham for dealing with my request. I can not thank him enough. I would use the company again in the future!
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Morning Rebekah
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received and our swift response from Norman to ensure that your request was handled in a quick and professional manner.
Your comments have been shared with the Oldham Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Very good customer service
Very good customer service. prompts delivery of the order.
19. November 2024
Antwort von Speedy Hire
Good Afternoon James
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and that your delivery was prompt.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Marcus Ormston .
Marcus Ormston .
Thanks for your help, knowledge and support.
And the after sales help from the front desk.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon Bob,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our staff and services were met.
Your comments have been shared with the relevant Depot/Department and Marcus directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Hiring Industrial vacuum
First time using this company, we were treated/served with respect, and everything was explained clearly.
The equipment was perfect for the job.
Jayson Morris was very polite and understanding, will definitely use again.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Speedy Hire
Good Afternoon Dorothy,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services on your first time hiring were met. please could you let us know your hire order number so we can share with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Antwort von Speedy Hire
Good Afternoon Alan,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services are met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Everything arrived worked well
Everything arrived worked well. Not open at weekend so 2 days delivery starts on Monday if you order on Friday night
23. November 2024
Antwort von Speedy Hire
Good Afternoon Mark.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Antwort von Speedy Hire
Good Morning Neil,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our delivery and collection services were met.
Your comments have been shared with the relevant
Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Always a great service from the guys in…
Always a great service from the guys in Coventry
13. November 2024
Antwort von Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of great services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Hired on time was received on top
Hired on time was received on time. Arranging collection however was an absolute nightmare
18. November 2024
Antwort von Speedy Hire
Good Afternoon Nikki.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you problems arranging collection of your item. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has informed us they have spoken to site and apologised for the delay in collection. The manager has passed his details on as a point of contact for any future hires. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Amey Rail
Speedy service is good, for deliveries & collections, but they need to work on their responses to e-mail queries and information
thanks
Sandy
18. November 2024
Antwort von Speedy Hire
Good Afternoon Sandy
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. I would like to apologise that the communication wasn't great on this occasion. I can certainly pass the feedback on directly to the relevant team to improve our service going forward.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Rented a 6M work platform I have no way…
Rented a 6M work platform I have no way to pick up so I paid for delivery when finished phoned up for them to collect it to find out I have to pay for them to collect as well I was furious nobody had explained this as would have looked elsewhere
12. November 2024
Antwort von Speedy Hire
Good Afternoon Dave.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you were not happy regarding the collection charges. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
I can confirm that looking into this further i can see you made an online web order. During the checkout process it is listed that collection charges are applicable if required. It is also stated in your email confirmation.
I have sent you an email to show you exactly where these are stated. We do apologise if you feel as though these were not made clear enough; your comments will be sent to the relevant department for feedback.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
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