Bought a mid sleeper for my son from Stompa, including their delivery and assembly service. Communication was excellent through, assembly team did a good job, the product is great - as advertised, s... Mehr ansehen
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Excellent company. We had purchased two second hand Stompa beds and subsequently discovered a few fixings missing. I contacted Stompa to see if they could send some. Jamie responded to my email within... Mehr ansehen
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It looks like I’ve received similar service to other people here. Awful. Like others, I wouldn’t have minded waiting if I’d known that there might be a delay at the time of ordering. Stompa should... Mehr ansehen
Bought the bunk beds off Wayfair after another bed company failed to deliver. So cannot comment on the service of Stompa. The product is great. Very customisable. We currently have them set up as two... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
🌟 Welcome to Stompa - Where Quality Meets Innovation! 🌟 For over six decades, Stompa has been a pioneer and specialist manufacturer of high-quality children's bedroom furniture. Since 1960, we have remained dedicated to crafting imaginative and durable furniture solutions that cater specifically to the needs of modern families. At www.stompa.com, explore our extensive range of products, including innovative bed solutions, space-saving furniture, and accessories meticulously designed to inspire and adapt to the dynamic lifestyles of children, teens, and young adults. Should you have any enquiries or need assistance, our dedicated customer service line is open Monday to Friday from 8:30 am until 5:00 pm. You can reach us at 01943 608780. Our team is here to assist you with any questions you may have about our products, orders, or services. Customer satisfaction remains at the core of our ethos. We continuously strive to exceed expectations by delivering top-notch products, impeccable service, and a seamless shopping experience. Your trust in Stompa drives our motivation to consistently innovate and provide furniture that transforms spaces into havens of comfort, creativity, and functionality. Join our community of satisfied customers and experience the Stompa difference today! Your feedback is invaluable, helping us continue our journey of crafting exceptional furniture for your home. Thank you for choosing Stompa - where quality, innovation, and customer satisfaction reign supreme since 1960!
Kontaktinformationen
High Rigg, LS29 9RA, Ilkley, Vereinigtes Königreich
- 01943 608780
- sales@stompa.com
- www.stompa.com
3,6
Akzeptabel
70 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
No delivery of goods
There have been issues with the delivery of two beds which I ordered 19 days ago.l from Stompa.
My sons have no beds to sleep in so they are having to stay with their grandparents. When you call the company to check the status of the delivery you get a response that the courier company is small and that the folks are not available at the moment.
Also that someone will call you back the same day to confirm a new delivery date. However the call back NEVER happens. When I call again the next day the operator answering is annoyed that I’m still calling to find out the expected delivery date of my order.
I’m over £2,000 out of pocket with no beds to show for it. The least I could expect is a little courtesy instead of being continuously fobbed off. If they say that are going to ring you back and then don’t what am I supposed to think?
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear David,
Thank you for your feedback.
I’m very sorry for the frustration you've encountered. We understand how important it is to receive your beds on time, especially with your sons depending on them.
Unfortunately, our delivery partner has been facing challenges recently due to employee illness, which has affected the number of deliveries they can complete. We’ve been working closely with them to ensure all orders, including yours, are scheduled for delivery as promptly as possible. We have since extended our delivery lead times temporarily while our partner works to restore their usual service levels.
I can see that our delivery partner did contact you on Friday to book delivery. If you experience any further issues then please do not hesitate to reach out to us directly.
Once again, we sincerely apologise for the inconvenience.
Warm regards,
The Stompa Team
Excellent and swift service.
Excellent and swift service.
Easy to engage with, clarified spares problem and response could not have been better!
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Jo,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us. Our team works hard to ensure clear communication and quick responses, so it's great to know that we hit the mark for you.
If you need any further assistance then please do not hesitate to reach out!
Warm regards,
The Stompa Team
Good quality products and very prompt…
Good quality products and very prompt delivery. We opted to have the beds built (high sleeper and mid sleeper) and are very glad we did. There was one small problem with the size of the mattress but speaking with Stompa (Mike) the problem was resolved with no fuss and just added to my thoughts on the quality of service. Would thoroughly recommend.
4. September 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Michael,
Thank you so much for your positive feedback! We’re delighted to hear that you’re pleased with the quality of the beds and the prompt delivery. It’s great to know that opting for our assembly service worked out well for you too. We appreciate your patience with the mattress issue and we're glad that Mike was able to resolve this quickly and smoothly for you.
Your recommendation means a lot to us, and we’re thrilled to have met your expectations
Warm regards,
The Stompa Team
Shoddy product, even worse service
Bought a bunk bed in May. Ladder damaged. Whilst waiting for this to be replaced, a huge crack appears in another part of the bed, despite being slept in by a light 7 year old and 4 year old. Now the top bunk is unusable. Still being mucked around for a date when they can come and out sort the problem. One of the worst companies I have ever dealt with.
As an update since your reply: I am STILL waiting for a useable bed. Another was due to be delivered on Friday. Just had a lovely text to say it'a no longer coming. My 4 year old has been unable to sleep in her room since May as only one bunk can currently be used. Utterly disgraceful
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Kerri Fuller,
Thank you for taking the time to share your feedback. We are truly sorry about the issues you have experienced with your bunk bed. Your experience does not reflect the high standards we strive to maintain.
We understand how frustrating it must be to receive a damaged product and to encounter additional issues while waiting for a resolution. Please accept our sincerest apologies for any inconvenience this has caused you and your family.
We have been liaising with our assembly partner to correct the issues and understand that the specific date you requested has now been confirmed with you.
Warm regards,
The Stompa Team
Wonderful service
Wonderful service from order to delivery. We ordered the bunk bed with the small double on the bottom, 2 drawers and mattresses. Quality and comfort is great and the bed looks fab. Really pleased with the whole experience. Thanks Stompa
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Helen Bogan,
Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience from order to delivery. Your satisfaction is our top priority and we appreciate your feedback.
Thank you for choosing Stompa!
Warm regards,
The Stompa Team
John Lewis V Stompa….
I ordered a bunkbed from John Lewis and wanted it delivered whilst I was in cornwall. John lewis were not able to help me at all sadly. So I decided to message Stompa direct. I was absolutely thrilled to reach a wonderful team and so very helpful and understanding. Jamie Mosley was fantastic. He sorted everything out and made my life so much easier. I cant thank him enough. Thank you Jamie.
19. April 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Theresa,
Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear that you had such a positive interaction with our team. Your kind words will be passed along to Jamie and the rest of our team, as they serve as a wonderful encouragement to continue delivering outstanding service.
Thank you for choosing Stompa, and we hope you enjoy your new bunk bed.
Warm regards,
The Stompa Team
Very Pleased with Uno S Midsleeper incl. Pull Out Desk & Cube Unit
Was looking for a midsleeper cabin bed for my son who is migrating out of a cot bed, and multiple people recommended Stompa. Website is super easy to use and there are a wide variety of beds, and setups for storage and desk layouts under the bed which is great for maximising room for the many things that accompany children!
Selected the Uno S Midsleeper incl. Pull Out Desk & Cube Unit and placed order expecting this to take 2-3 weeks. We were pleasantly suprised to receive a call the following day to confirm the order and schedule delivery within 2 days, which lead to a very excited young boy telling everyone about when his new bed arriving!!
Delivery team were great, arrived as scheduled and helped to deliver the bed boxes to the destination room. Bed pieces were packaged nicely with protective layers and there was no damage to any of the panels!
Assembley was super easy, with clear and thorough instructions, and required a mixture of alan key and philips screwdriver tools. All the screws and dowels come in a bag. It took around an hour and a half just me to assemble (with dinner in the middle)!
Finished product is of an excellent quality and is very sturdy. I would highly recommend Stompa for anyone looking for a cabin bed, and my daughter now wants one, so we will be returning to order another!
21. März 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Howard,
Thank you for your wonderful review! We're delighted that you and your son are happy with the Uno S Midsleeper. It's fantastic to hear that our website, delivery process, and assembly instructions met your expectations. We're thrilled to have earned your recommendation and would be more than happy to assist with your daughter's cabin bed as well!
Best regards,
The Stompa Team
Very happy with our High Sleeper
Bought a High Sleeper with desk and pull out chair/ bed. It is excellent, my daughter (12) loves it as do we all. Delivery was very quick and communication has been top notch. One thing to reflect on is whether to pay for Stompa to build it for you. I am an OK at best DIYer and have built many flat pack furniture. There are a lot of pieces to this particular puzzle. My daugther and I invested a good amount of time in the preparation - laying out all the pieces and labelling each one etc. We ensured we had no time pressures and plenty of room. The instructions were very clear and the result is a rock-solid bed. It took us the best part of the day as we were very methodical and careful with our process. So, would I pay for construction? Well, I'm very happy with the day I had because my daughter took a full part in it and we had a great time together. Had she not wanted to, then I would have been very happy to pay for it to be built by the Stompa team as I think their price of (currently) £99 is a fair amount.
In short:
- rock solid bed,
- looks great,
- we all love it,
- excellent comms from the Stompa team,
- very quick delivery,
- we had a fun time putting it together, but do consider paying for construction as it will take a few hours/ best part of a day to put together.
Thank you Stompa team!
4. März 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Edward,
Thank you so much for your glowing review! We're thrilled to hear that your daughter is enjoying her new High Sleeper with desk and pull-out chair/bed. Your feedback on the assembly process is invaluable, and we're delighted that you found our instructions clear and the end result sturdy.
It's heartwarming to hear about the quality time you and your daughter spent assembling the bed together. Building memories alongside furniture is truly priceless. We completely understand that not everyone might have the time or inclination for such DIY adventures, and we appreciate your openness about considering our assembly service.
Once again, thank you for choosing Stompa, and we hope your daughter continues to cherish her new space for years to come.
Warm regards,
The Stompa Team
Great bed and customer service
Fantastic customer service and am really pleased with the quality of, and my little one’s new bed looks and functions! (as is he!)
This bed was delivered within a week (a special request fulfilled), the assembly team were knowledgable and very efficient. No complaints at all, only compliments! Thankyou.
Really pleased - I would recommend Stompa to anyone 😀
24. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Claire
Thank you so much for your glowing review! We're thrilled to hear that you and your little one are loving the new bed and that our customer service met your expectations. We strive to provide top-notch service and quality products, so it's wonderful to know we hit the mark. Thanks for recommending Stompa, and please don't hesitate to reach out if you need anything else in the future! 😊
Kind Regards
The Stompa Team
Great quality and a great service
Just bought a small double bed with mattress. The bed is very robust and good quality. The mattress perfect. Communication was responsive & although i had an email saying 2-3 weeks until delivery, it actually came in 4 days! I highly recommend Stompa products & their service.
14. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Natasha N,
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you are pleased with your small double bed and mattress. It's great to hear that the bed is robust and of good quality, and that the mattress is perfect.
We also appreciate your kind words about our responsive communication and it's delightful to hear that your delivery arrived even sooner than expected, in just 4 days!
Your recommendation means a lot to us, and we are grateful for your trust in Stompa. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out. We hope you enjoy your new bed and mattress for years to come!
Thank you once again for choosing Stompa.
Kind regards,
The Stompa Team
Ordered a high sleeper bed with desk…
Ordered a high sleeper bed with desk and a chairbed with a Stompa mattress for my 6 year old I paid extra for the assembly. The bed is rock solid my son loves it. He can't wait to go to bed he says the mattress is so comfy. Great communication from Stompa and the assembly guy Paul was very polite and quick. Would recommend and buy again from them
22. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Hi Richard
Thank you so much for your wonderful review! We're delighted to hear that your 6-year-old is enjoying the new high sleeper bed with desk and chair bed. It's fantastic to know that the bed is rock solid, and your son finds the Stompa mattress so comfy – a good night's sleep is essential, especially for little ones!
We appreciate your kind words about our communication and the efficient assembly service provided by Paul. We strive to make the entire process enjoyable and stress-free for our customers.
Thank you for recommending Stompa, and we look forward to the possibility of serving you again in the future.
Best regards,
The Stompa Team
Only lasted a few weeks
Do you know what would be more comfortable throwing some LEGOs on the ground putting a T-shirt over top of it and trying to go to bed laying on top of this that's essentially what this mattress is
I weigh 200lb I'm a male and laying on my side my hips would go to the slats while reading to my daughter.
The mattresses it the worst thing ever roll off an assembly line. Its such a P.O.S. I could see it being band in china for how horrible it is.
I spent 10 years of my life travelling the world living in hostels some as cheap as £1 a night and never once did i something god awful.
19. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Brandon,
We sincerely apologise for the discomfort and inconvenience you've experienced with our mattress. We truly value your feedback and are committed to addressing your concerns. However, we are having difficulty identifying your purchase based on the information provided, as we do not recognise your name in our records.
We are genuinely sorry to hear about the discomfort you've faced with the mattress.
Our Stompa S Flex Airflow single mattresses have been specifically designed for children, aiming to support their sleep and growth needs from age four through to teen years. We offer either medium to firm or medium support, ensuring that young sleepers receive the comfort and assistance they require during this crucial developmental stage.
Nonetheless, we take your feedback seriously and want to assure you that customer satisfaction is our top priority. We understand your frustration and want to make things right for you.
In the meantime, we would like to highlight that we have sold thousands of our mattresses with positive feedback, and your experience does not align with the quality standards we strive to maintain. We are committed to investigating and addressing the issues you've raised to ensure that such incidents are not repeated.
If you could provide additional information about your purchase, it would greatly assist us in resolving your concerns promptly. Alternatively, please feel free to reach out to our customer support team directly at sales@stompa.com or please call our support team on 01943 608780 so that we can gather more information and work towards a satisfactory resolution for you.
Once again, we apologise for any inconvenience you've faced, and we appreciate your patience and understanding as we work to make this right.
Kind regards,
The Stompa Team
I ordered a mattress and then realised…
I ordered a mattress and then realised it wasn't the right size. This company were brilliant in assisting me with returning and a refund. I wouldn't hesitate to recommend or use again in future.
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Stompa
Hi there
Thank you for taking the time to share your experience with us! We're delighted to hear that our team was able to assist you efficiently in returning the mattress and processing your refund promptly.
Regards
The Stompa Team
Poor quality kids mattresses
Ordered 2 s flex airflow pocket sprung mattresses for my kids and they are awful. After 48 hours they still hadn’t fully expanded leaving the outer cover baggy and creased under movement. There were deep creases in every corner of the foam where the mattress had been in the box. These creases did not expand at all after being out of the box for 48 hours. I ordered through a 3rd party company but will be requesting a return and refund!
19. November 2023
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Rebecca Brian
We're genuinely sorry to hear about the challenges you faced with our S Flex Airflow Pocket Sprung mattresses. Your feedback regarding the delayed expansion and creases is concerning, and we apologize for any inconvenience caused.
Your experience does not align with the quality standards we uphold for our products. We truly value your trust in Stompa, and we're committed to ensuring your satisfaction.
To address this issue and make things right, we would like to offer our assistance in rectifying the situation with the mattresses. Our team is here to help and explore possible solutions to ensure your complete satisfaction with our products.
Please kindly reach out to us directly on 01943 608780, or email sales@stompa.com. This will allow us to promptly assist you and find a resolution that meets your expectations.
Thank you for bringing this matter to our attention. We genuinely appreciate your understanding, and we look forward to the opportunity to correct this issue and ensure your continued satisfaction with Stompa.
Best Regards,
The Stompa Team
Fantastic quality product
Fantastic quality product! We had a small issue with the stitching on the cushion covers and Jamie in customer services went above and beyond to not only rectify it but to get me the replacement the next day in time for my daughters birthday. I’ve not experienced customer service this good in a long time!
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von Stompa
Dear Stacie
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you found our product to be of fantastic quality, despite the small issue with the stitching on the cushion covers.
Jamie from our customer service team is an exceptional asset to our company, and we're delighted to hear that they provided such exemplary service to ensure your complete satisfaction. Going above and beyond to rectify the issue and arranging for the replacement to arrive in time for your daughter's birthday was our pleasure.
Your positive feedback about Jamie's dedication and the quality of our customer service truly means a lot to us. Providing exceptional service and ensuring our customers' happiness are top priorities for us at Stompa.
Thank you once again for choosing Stompa. We're grateful for your support and thrilled that we could contribute positively to your daughter's birthday celebration. Should you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Best Regards, The Stompa Team
Excellent customer service
I bought a mattress for my daughter based on a lot of research, and although the stompa was great quality she found it uncomfortable. Andrew went out of his way to work out the best mattress for her needs and without quibble sent me out a replacement of a different style for her to try out. The new mattress is a game changer as she’s sleeping much better than before. It was refreshing to speak with someone who seemed to genuinely have their customer’s best interests at heart.
13. November 2023
Bewertung ohne vorherige Einladung
Antwort von Stompa
Thank you for sharing your experience with us! While we're delighted that you initially found the Stompa mattress to be of great quality, we're sorry to hear that it didn't suit your daughter's comfort needs.
We greatly appreciate your patience and trust in us to find a suitable solution. Andrew from our team is dedicated to ensuring our customers' satisfaction, and we're thrilled to hear that he went the extra mile to assist you in finding the right mattress for your daughter.
We're pleased to hear that the replacement mattress has made a significant difference in your daughter's sleep quality. Knowing that she's now sleeping better brings us immense satisfaction.
At Stompa, our customers' well-being and comfort are paramount. Providing guidance and support to find the perfect solution for your needs is what we strive for in our customer service approach.
Thank you for recognising Andrew's efforts, and please know that we're here for any further assistance or inquiries. We're committed to continuing to serve you with the same dedication and care in the future.
Warm Regards,
The Stompa Team
Great customer service
Great customer service - answered all my questions promptly. And mattress arrived quickly.
4. September 2023
Bewertung ohne vorherige Einladung
Antwort von Stompa
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our customer service team helpful in promptly addressing all your inquiries. Providing timely assistance is a priority for us, and we're glad we could assist you effectively.
Ensuring a swift delivery is important, and we're pleased that your mattress arrived promptly as expected.
Should you have any further questions or need additional support, please don't hesitate to contact us. We're here to provide continued assistance whenever you need it.
Thank you once again for choosing Stompa!
Best Regards,
The Stompa Team
Excellent from start to finish
Excellent from start to finish. Ordered a small double for my niece. Arrived very quickly, easy to assemble and my niece says it’s the most comfortable bed she has ever slept in.
Thank you so much
11. September 2023
Bewertung ohne vorherige Einladung
Ordered a Stompa Low end double +…
Ordered a Stompa Low end double + mattress for my teenage daughter in grey. She absolutely loves her new bed and also finds her mattress so comfortable so much so we struggle to get her out of bed in the mornings 😀.
My dealings with Stompa and their delivery company have exceeded my expectations. Thanks to Jamie for your advice when I got bit lost in assembling the bed.
My youngest daughter is looking at your midsleepers and we will be calling soon.
Many thanks
6. September 2023
Bewertung ohne vorherige Einladung
Bad don't use them my bed was cracked…
Bad don't use them my bed was cracked and missing trundle no apologies they just got me to take loads of photos at this point I said I've had a back operation then Jamie still asking me to take photos like I was lying loads of cracks don't buy from them
7. September 2023
Bewertung ohne vorherige Einladung
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