Hayley from the Mandurah WA team is fantastic.. she is very knowledgeable and so helpful. She knows her product's and her service is 💯 If you need a patio or shed go see Hayley at Stratco Mandurah... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Hayley from the Mandurah WA team is fantastic.. she is very knowledgeable and so helpful. She knows her product's and her service is 💯 If you need a patio or shed go see Hayley at Stratco Mandurah... Mehr ansehen
Unternehmen hat geantwortet
Fantastic help and attitude towards getting me the result we needed today. Will went out of his way to talk to the right people and get a solution that would complete a major project.
Unternehmen hat geantwortet
Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from Jeremy atStratco Capalaba . Pleasant , Kind , respectful , knowledgeable . Looks like a good team there .
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
How good is Steve (Stratco driver)? Setting up garage multiple Stratco workbenches, shelving, cabinets.
Steve calls me to let me know he had of delivery items and would make the delivery with the next 30 minutes, on arrival the pallet of purchases placed just where I needed.

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Steve from Straco delivered my shed professionally. His attention to detail ensured the shed arrived in perfect condition, and he went above and beyond to place it exactly where I wanted.

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Product exactly as described - looks good.
Delivered on time and easy to assemble.
Covers our aircon unit perfectly.

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Steve was very helpful rang to let us know he was on his way. ensured he was delivering to the right unit rather then just dumping it and running. Complete opposite to our last experience.

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A promotion was advertised for an in store sale of up to 75% off on 13th April 2024. 20% off was offered on colourbond fencing products however when trying to make a purchase it was evident that only 7.75% discount was actually being honoured rather than the 20% advertised. If you shopped here on 13th April check your dockets and make sure you actually received the advertised discount correctly. If anybody else has had a similar issue regarding this sale on 13th April 2024 with this item or any other item please consider raising your concerns with Stratco in writing to a given email address, and then elevating to the ACCC if necessary. You will need to call Stratco to get the email address for a customer service manager. I can't share it here.

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The online ordering was so simple and delivery within 3 days was amazing. Will have no problem ordering from stratco again absolutely brilliant

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Rob from Stratco at Huntingwood was fantastic.
Excellent customer service, fast, friendly and helpful.
Cheers mate.

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Wanted to do a phone order with someone else picking it up for me. Staff on the phone were very helpful and made the purchase easy and hassle free. Would highly recommend using phone order if you need to.

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Less than one star. Absolutely poor service. We’ve been waiting more than 18 months now for repair to poor product and installation and continue to be fobbed off. We would never recommend this company or product.

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Stratco provide a great range of building and home improvement products. I’ve also been impressed by their customer service. Nice!

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Received my order on time & the product is easy to assemble & looks great in my yard.

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Paid a deposit for a deck and patio roof at the end of October and was told 2 weeks for engineering. Waited and waited for it to come through. Followed up to be told the engineer was on leave and we could expect engineering by mid to end of December. When that did not happen we followed up again to be told end of January. we got an email at the end of January of the sketch that was drawn on the day we paid the deposit. By that time some of the funds we had for the project had gone. We asked for a refund only to be told we had to pay $500 for what seems to be the privilege of being messed around for 3 months. With in my opinion nothing from engineering.
Poor form

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Purchased your handi heritage shed a few weeks ago. Only part of the shed arrived, and some wrong parts delivered. Online videos don't show the finer details needed to erect the shed. Tek screws supplied are not sufficient in length to do the job. Gutter mounts not designed fir corrugated colourbond sheets. The list goes on.
Poorly designed and engineered sheds. Not worth the money you pay for them. Extremely disappointed in the product and service. Never again will I purchase your products.

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The staffs are very helpful and excellent service.

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Process was very smooth and the shed was straight forward to put together ( easy for 2 people). Took about 4-5 Hours to complete . Watch the Video on Youtube BEFORE you start to build :)
Good Looking Shed

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I purchased online, sale went well, delivery was great no damage, and product is better than i thought the design is strong. East to install.

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Very helpful had no complaints just waiting on delivery can't wait for my shed

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I absolutely love the tree of life outdoor wall art,quick delivery and easy to order,not much notification on delivery

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What a pleasure it was dealing with Penny Fish
She made buying a patio very easy, her knowledge and professionalism was out standing
Penny is a credit to her industry
Highly recommend Penny and Stratco !!!

Antwort von Stratco
I was impressed with the customer service from Natalie Lavelle who patiently discussed the details of building a balustrade for my deck. She was meticulous in pointing out the details of the measurements to consider the diameter of the steel posts.
I returned two days later to confirm my order with her (Quote ref: 77459521) with the amended measurements.
I observed that despite being busy, Natalie noticed the customers who were waiting, asked them about their needs, and directed them accordingly.
Natalie is dedicated to her work with a concern for the customers. She even helped me load the posts I bought that day.

Antwort von Stratco
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.