Polite helpful service as always. We changed OPC to Cambridge as the service and booking availability was better than former OPC. Car returned looking clean and smart. All service items done and visua... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Polite helpful service as always. We changed OPC to Cambridge as the service and booking availability was better than former OPC. Car returned looking clean and smart. All service items done and visua... Mehr ansehen
Unternehmen hat geantwortet
Service was excellent overall and I am happy with the work carried out. The team clearly take pride in what they do. My only minor observation is that communication could be a touch more responsiv... Mehr ansehen
Unternehmen hat geantwortet
Happy to do the work I was paying for (interim oil service) but the whole reason it was booked in; to replace a microswitch in the drivers door, wasn't investigated fully and not dealt with. With no... Mehr ansehen
Unternehmen hat geantwortet
Everything's been great from start to finish. The support teams and Timothy Cogger have been absolutely brilliant. I'm genuinely happy and couldn't be more pleased to keep coming back to your Porsche... Mehr ansehen
Unternehmen hat geantwortet
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, including: Aston Martin, BMW, BYD, Ferrari, Jaguar, Land Rover, Mercedes-Benz, MINI, Porsche and smart. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Vom Unternehmen geschrieben
High Street, CB227QD, Harston, England, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service as always, there’s no dealership like it

Antwort von Stratstone - Porsche Centre Cambridge

Antwort von Stratstone - Porsche Centre Cambridge
Poor experience - I specifically spoke to the dealership to ask about warranty repair terms for a broken down vehicle and was told that the vehicle could be taken to any approved Porsche garage for diagnostics.
On having this done at my own cost, I was told that a warranty repair could not be undertaken without bringing the (undriveable) vehicle to Porsche Cambridge - and that I would have to get the vehicle towed there at my own expense.
This was particularly galling after I specifically checked this in advance of having the vehicle recovered to the alternative garage closer to my house.
A courtesy car was not provided.
Communication was awful, with multiple assurances that I would be called back straight away but nothing heard for days. At one point I was told that the dealership didn’t know where my car was – had it been sent to Royston?!
In the second week they seemed to get a better grip on things and communication was better, although I was given hope that the vehicle would be ready on Tuesday but this was delayed to Thursday.
Could do better.

Antwort von Stratstone - Porsche Centre Cambridge
Didn't like having an appointment time of 10:30 and car still parked outside at 10:45.
Car not ready till 12:20 (MOT only).
Car not washed.
Had to rush for appointment in Hertford.
Thinking of changing to Porsche at Hatfield.

Antwort von Stratstone - Porsche Centre Cambridge

Antwort von Stratstone - Porsche Centre Cambridge
Tim Cogger, workshop controller kept me upto date and even though the work which was booked in had been carried out, they noticed another error on the test drive and rectified this before delivering the car back to me.

Antwort von Stratstone - Porsche Centre Cambridge

Antwort von Stratstone - Porsche Centre Cambridge
Service was excellent overall and I am happy with the work carried out. The team clearly take pride in what they do.
My only minor observation is that communication could be a touch more responsive. The staff were helpful and knowledgeable, but replies were occasionally slow. A small point in an otherwise 5‑star experience.

Antwort von Stratstone - Porsche Centre Cambridge
After months of frustration with an intermittent PDK fault on my Panamera GTS, numerous repairs, conflicting diagnoses and significant expense elsewhere, I finally took the car to Porsche.
From the moment I spoke to Tim Cogger, the Workshop Controller, I felt I was in safe hands. Tim took the time to listen, kept me informed throughout and, together with his technicians, approached the problem methodically and professionally.
Rather than guessing or recommending major components, they carried out detailed diagnostics, identified the root cause and resolved the issue. The car now drives better than it has in a very long time.
The technical expertise was outstanding, but what really stood out was the personal service, communication and genuine desire to help. A huge thank you to Tim and the technicians for restoring my confidence in both the car and the Porsche brand.
Highly recommended.

Antwort von Stratstone - Porsche Centre Cambridge
All my service work at Cambridge has been completed meeting my high standards, with the customer service always being great.

Antwort von Stratstone - Porsche Centre Cambridge
Porsche - Cambridge
Booking my car in was easy, loan car was waiting for me, work was completed really quickly and pick up was seamless. Aftersales Manager Dan Hart runs a fabulous team. A pleasure to deal with - thank you!

Antwort von Stratstone - Porsche Centre Cambridge

Antwort von Stratstone - Porsche Centre Cambridge

Antwort von Stratstone - Porsche Centre Cambridge
Excellent service and communication, Tom was really helpful and kept me informed throughout.

Antwort von Stratstone - Porsche Centre Cambridge

Antwort von Stratstone - Porsche Centre Cambridge
All staff were efficient and welcoming especially Nick the service advisor who exceeded my expectations.

Antwort von Stratstone - Porsche Centre Cambridge

Antwort von Stratstone - Porsche Centre Cambridge
Great service and communication throughout the process of getting my car back on the road.

Antwort von Stratstone - Porsche Centre Cambridge
We were blown away by the level of professionalism and expertise displayed by this Porsche dealership. We were made to feel at ease, nothing was too much trouble. Out of five stars , I give the six!!

Antwort von Stratstone - Porsche Centre Cambridge
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