SUNFLEX UK Bewertungen 124

TrustScore 2.5 von 5

2,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Strange isn't it! Doors Bi-folds are corroding underneath the paint finish the metal ball catch housing is rotten with rust...doors are now seventeen years old, our front door (plastic mix not Sunfl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Sunflex’s policy of only having one approved supplier in each geographical area means customers are reliant on that company, and ours were not only expensive but have left us high and (not so) dry. W... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had our sliding sunflex doors installed last year, great choice we went for the sliding doors instead of the bi fold doors. The doors are energy efficient, panes are slim so you get more of a view... Mehr ansehen

Bewertet mit 4 von 5 Sternen

We are very pleased with our stylish indoor and external windows as installed by HBD Systems St Albans . They are well made light and slide well, add a nice look to the new extension to our house.... Mehr ansehen

Unternehmensdetails

  1. Aluminiumrahmenanbieter

Vom Unternehmen geschrieben

SUNFLEX UK manufactures and supplies award-winning, premium quality bifold doors, slim-framed sliding doors, glass roofs, internal glazing, aluminium windows and front doors to a hand-picked network of glazing trade installers across the UK.


Kontaktinformationen

2,7

Mangelhaft

TrustScore 2.5 von 5

124 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Good product but let down by closed market for supply and installation

Sunflex’s policy of only having one approved supplier in each geographical area means customers are reliant on that company, and ours were not only expensive but have left us high and (not so) dry. We had Sunflex doors and windows installed in August 2025, having been especially taken by the slim sliding doors. After a couple of months we started getting condensation issues arising from mistakes in the installation, and it has also become clear there were mistakes in the original design which are likely to cause long-term problems. Unfortunately the approved supplier in Bristol went into administration in November and we’re now left in the stressful position of not having a warranty (as they didn’t run an insurance backed scheme) and having to spend a lot of time and more money trying to bring the work up to standard.
It’s a shame as the products themselves seem decent — as they should be at the price — but in our case SunFlex’s vetting and oversight of its supplier hasn’t been good enough and we’re regretting our purchase.

10. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding Customer Support

We used Sunflex profiles for all our windows when we built our home 17 years ago.
We had a leak issue which we couldn’t trace. I called Sunflex technical support in order to discuss/resolve the issue. My expectations in getting a solution was fairly low, especially as the company has developed far better products.
My contact was Will Mitchell. Will went to extraordinary lengths to help us - even finding the original order and sending detailed drawings to assist us, along with valued suggestions as to a solution.
I find it , regrettably, unusual to expect this level of support from manufacturers “these days” .
Truly exemplary support which easily justifies my 5 Star review.
Thank you Sunflex.

15. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Doors haven't held up

Doors haven't held up. They are 15 years old and no one wants to touch them for repairs meaning I'll have to replace them which is a huge expense. No one answers the phone to direct you to a form where they still won't contact you. I'm sure they are great at sales and their distribution network but if you're a homeowner you'll be screwed over by these doors and company.

4. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

be carefull with Sunflex purchases

Strange isn't it! Doors Bi-folds are corroding underneath the paint finish the metal ball catch housing is rotten with rust...doors are now seventeen years old, our front door (plastic mix not Sunflex) is over twenty-six years old no issues.

1. August 2024
Bewertung ohne vorherige Einladung
SUNFLEX UK-Logo

Antwort von SUNFLEX UK

Dear Larry,

Thank you so much for taking the time to leave a review however there are a couple of things we feel we really need to respond to.

Firstly there are spare parts available, including for the panel catch, even after 17 years. You can visit parts.sunflexuk.co.uk to order one directly.

Secondly as a product made from metal there will always be a risk of corrosion compared to your uPVC front door. There are examples of our doors in exposed and coastal locations that have been installed for more than 20 years that have not corroded and still function perfectly, what we have learned over the years is that ultimately it comes down to how well they are maintained more than anything - something that is covered by the care and maintenance instructions that accompany the doors.

Kind regards
SUNFLEX UK

Bewertet mit 1 von 5 Sternen

Sunflex will not repair

Sunflex will not repair if anything goes wrong. Nor will anyone else, because the locks are internal and not accessible. Do not buy Sunflex bi-fold.

31. Oktober 2022
Bewertung ohne vorherige Einladung
SUNFLEX UK-Logo

Antwort von SUNFLEX UK

Dear Susan.

We are rather surprised by your review, because SUNFLEX UK is a trade-only fabricator of high end aluminium windows and doors which we sell to a hand-selected network of window and door companies across the UK who in turn install and support these products.

We are sorry that you appear to have had an issue with your doors but we would suggest, in the first instance, that you make contact with the company who installed them. If you are unable to do this then there are numerous companies capable of supporting our systems, some of which are more than 20 years old and still functioning perfectly.

If you could email us to info@sunflexuk.co.uk we would be more than happy to provide you with contact information for one of these companies.

Bewertet mit 1 von 5 Sternen

Avoid Sunflex UK - Zero Aftersales Support

We purchased a set of Sunflex Sliding doors through one of their approved distributors in 2018 - they cost £6k and were sold with a 10 year warranty.

In 2022 the rollers failed, doors were unusable and I then discovered the distributor/installer had gone bankrupt, so assumed Sunflex UK would be able to help - how wrong I was.

This is what they told me:

a) My warranty was with the distributor.
b) Sunflex don't have any installers of their own to asses/fix the issue.
c) They wont even supply replacement rollers as goodwill.
d) Cant quote with a confirmed set of rollers as they are not sure which rollers my doors use.

Basically no use whatsoever, despite selling a substandard product, my advice would be to avoid Sunflex UK.

17. Juni 2022
Bewertung ohne vorherige Einladung
SUNFLEX UK-Logo

Antwort von SUNFLEX UK

EDIT: The response below was made to the original posted review before the reviewer edited the dates.

----------

Dear Chris,

We thank you for choosing SUNFLEX UK doors but are sorry to hear the company you purchased them from is no longer around to honour their guarantee. You say these were purchased back in 2008, but you are upset your 10 year warranty is not being upheld 14 years later.

We feel we need to respond to a couple of the points you have raised. Firstly SUNFLEX UK is a trade-only fabricator of high end aluminium windows and doors and sells through window and door companies across the UK.

Some companies that purchase from SUNFLEX UK offer an insurance backed guarantee to help protect against issues like this. It may be worth checking your paperwork from the company you purchased these from to see if they supplied this, possibly through a company called Homepro.

If you have any paperwork from your order with any references on this should help us identify the original order and the parts required. We still have records on SUNFLEX UK doors supplied over 20 years ago so this should not be an issue. If you can contact us please with this information at info@sunflexuk.co.uk along with your postcode and we can also put you in contact with a SUNFLEX UK recognised distributor to help get these repaired.

I can understand your frustration with the company you chose to purchase the doors from going out of business but can reassure you that this does not suddenly, after 14 years, make your SUNFLEX UK doors sub-standard in any way.

Bewertet mit 3 von 5 Sternen

The doors are well made and run nicely

The doors are well made and run nicely. The only drawback is that the top frame is very chunky which makes the door look top heavy.

5. Mai 2022
Bewertung ohne vorherige Einladung
SUNFLEX UK-Logo

Antwort von SUNFLEX UK

Thank you for taking the time to leave a review and we are pleased you feel the doors are well made and run smoothly. With regards to the top-frame, this is the same size and dimensions as the rest of the outer frame so we certainly wouldn't expect them to look 'top heavy'. The outer frames of the door system are designed to optimise both the weather protection and the operation of the doors and have been designed to offer the perfect combination of aesthetic appeal and unrivalled performance.

Bewertet mit 5 von 5 Sternen

Reliable quality

We have purchased three sets of Sunflex sliding, and folding sliding doors over the last 15 years. We have found them to be very reliable and high quality items.

8. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly recommend

Never heard of this company before. But an excellent experience with fantastic doors perfectly in time for summer, highly recommend!!

31. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

The product is great and looks smart…

The product is great and looks really smart. Great door action, excellent sight lines. The only reason it's not 5* is that I have another set of Origin doors with very similar spec and price point and they are very marginally better due to the size of the top and bottom of the outer frame being smaller and sleeker. Not much in it though ... both excellent doors.

29. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

We are very pleased with our stylish…

We are very pleased with our stylish indoor and external windows as installed by HBD Systems St Albans .
They are well made light and slide well, add a nice look to the new extension to our house.
It was a pity that delivery from Germany was delayed which extended our project completion time but worth waiting for

26. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sunflex sliding doors

We're really pleased with our Sunflex sliding doors. Slim sightlines, fantastic thermal properties and very well engineered. We would highly recommend if you're looking for a high quality yet functional look to your house.

23. März 2022
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr