Swift caravans, motorhomes & holiday homes Bewertungen 

Just had my overhead cabinets warranty work carried out on my Swift Carrera. Steve and Dave arrived on time as arranged. They explained what they would be doing and why the work was being done. The work was carried out in a professional, timely manner. They left the van clean and tidy. Steve and Dave were polite and answered any queries or concerns i had. Both are a credit to Swift

Wayne Clark was my assigned engineer to fix an issue I wasn't even aware of for my van. Proactive maintenance - very good approach. Wayne was a very friendly engineer who fitted in with my other commitments on the day.
Clean and tidy in his work.

Many thanks

The two Swift engineers (Dave and Steve) came to our home as scheduled. Consummate professionals who did a fantastic job, they were knowledgeable, hard working and left our Campervan spotlessly clean and in a better state than when they arrived, an absolute credit to the company

Just had my rear cabinet warranty work carried out by Dave & Steve. The guys arrived on time, were well organised and carried out the job efficiently. They explained exactly what they were doing; they appeared to do it with care, and they left the van spotless after doing the work. These gents are great ambassadors for Swift. An excellent experience.

We bought a 2020 Swift Freestyle (Alpine)S4.inOct 2024.We loved it until July 2025 when the imfamous Swift crack appeared in the panoramic window whilst static on a campsite.I contacted Swift via Swift life and put in a warrenty claim.Swift accepted this and a new window was ordered.The dealer we bought the caravan off were not Swift dealership so could not do the work or deal with the claim.We found an Authorised service centre by Swift who took on the claim.The window finally turned up on 6th Feb 2026.We took the caravan to the service centre 17th Feb 2026.After 3 weeks it was finally fitted.What a mess.Did not realise until got home and looked inside.
Anyhow we went away for a week.Then it rained and poured through the new window seals covering the floor and upholstery.We came home and for the second time Gaffa taped around window to stop water ingress.The caravan is back at the service centre where it has been for 7 weeks.It has now been decided a new replacement window is needed.God knows when that will turn up.Swift are next to useless as all communication has to go through Swiftlife portal.I tried customer service phone number but it is a message.I sent and Email to the CEO but it was diverted to Customer experience team.I have had enough of Swift and the service centre.It is coming upto a year since my claim went in and we are back to square one.My advice steer clear of Swift products.They do not care.Further information ref.31624 has been submitted.Ref Danielle.(Swift customer services)Awaiting outcome.

Bought a new swift caravan in 2022 the window started to crack last year so I contacted Swift they would not stand over the warranty because I don’t have a swift service record , I do have a service record but it’s from my local caravan guy as I live in the republic of Ireland and there’s no Swift approved service centre in the Republic of Ireland , also Swift know it’s a fault in them windows there is 1000s of story’s online but it’s a way out for them the window is fixed and does not open so it’s not even a serviceable part and the Swift team never contacted me despite asking for my information as of 21/5/ 7pm

Steve and Dave visited my home to check the high level cupboards. Great job kept me informed explained the project and they even hoovered up when finished. This has brought me faith in Swift my only wish is not to have to work with a dealership for snagging.
Thankyou

Good guys dave & Steve, friendly fast working, chatty told me exactly what was getting done and just got on with it.

Steve and Dave came to fix and outstanding issue and they were great! Thanks both for exemplary service

Dave visited us on Tuesday, just a few small jobs to be done , great chap and all problems dealt with professionally ..... lots of questions asked and he always had the answer ......

Please think carefully before purchasing a Swift leisure vehicle.

Rating:
1 Styling/ design – Excellent. Arguably the nicest looking caravans on the market. Very well thought-out in terms of design.
2 Equipment levels – Excellent. Everything you could possibly want and more.
3 Build quality – Very poor. Vehicles leave the factory with a host of issues.
4 Fault resolution - Swift unbelievably slow at getting parts issued and faults rectified.
5 Customer appreciation – Very poor. Don’t believe Swift value us customers at all. They aren't interested in getting involved when customers are having problems. The customer service dept. don't even have a telephone line anymore.
We bought our second Swift caravan 9 months ago. Again, as with the first, this one came with many faults (10 in total). Having taken the caravan away for 2 x 2 night trips, we reported the problems to our dealer. Two of the issues, a non-operational ATC unit and leaking front window has rendered the caravan unusable for the past 6 months. We have had to wait until now for the dealer to get the parts from Swift and “repair” our faulty caravan. Unfortunately, the front window is still leaking and so we are going to have to tape it up as best we can to keep the water out and wait for who knows how long for this to be repaired properly. We have bought a brand new caravan and feel it is not unreasonable to expect to be able to go out and use it for the purpose it was intended.

Looking online it seems our experience has not been remotely unusual. Many customers feel utterly let down by this company and the quality of the products they turn out. These vehicles should be PDI’d before ever leaving the factory as all our faults both with this caravan and the previous one would have been easily picked up had Swift bothered to examine them beforehand.

We are very disappointed.

Update:
Now downgraded star rating to 2, as 9 months on from purchase, and the main fault is still not resolved.
We are rapidly approaching the middle of June (2026) and are still unable to use our new caravan. At this rate, we're going to miss this season completely. It left the factory with a non-sealing front window. We bought it, not knowing this, in Sept last year.
9 months on and the problem is still not fixed. Swift won't help us by getting involved and refused to send one of their own technicians out to inspect the problem when I suggested this. I know they do have technicians that go out to customers. It looks to be a simple issue and an easy one to fix, but Swift won't even talk to me about it.

I purchased a brand new Swift caravan in February 2024 with the expectation of quality, reliability, and an enjoyable start to retirement. Unfortunately, my experience has been the opposite.

From the outset, the caravan suffered from multiple faults, including a leaking shower, missing and poorly fitted components, and significant issues with build quality and finish. Of particular concern was evidence that an external panel had been repaired prior to delivery, despite the caravan being sold as new.

The caravan was also returned for major remedial work, including a full replacement of the offside panel at the factory and requiring a full front panel replacement due to water ingress. While I was assured that all work had been completed to an acceptable standard, further issues have since emerged around the panoramic window.

Further and most recent faults include cracking to external panels (including areas adjacent to previously replaced bodywork and around the awning rail), failure of internal bodywork in the area of the panoramic window (which has already been repaired twice), and a complete loss of the 12V electrical system during use, with ongoing electrical concerns following that event.

In the first 10 months alone, the caravan was unusable for a total of 68 days due to warranty repairs.

Just over two years on, and now going into the third year of ownership, significant issues are still arising. The caravan has required multiple repairs, extended periods off the road, and ongoing engagement with both the supplying dealer (they're as fed up of me as I am with the caravan) and Swift. Despite this, problems persist, raising serious concerns about durability and long-term reliability.

This experience has significantly impacted what was intended to be an enjoyable period of retirement and has led to a complete loss of confidence in both the product and the brand.

Based on my experience, I cannot recommend Swift, and I would strongly urge prospective buyers to consider whether this level of quality, reliability, and aftersales support is acceptable for a product of this value.

23/04/2026 My reply to Swift response is...

Thank you for your response.

For clarity, this matter is already well documented and ongoing, involving both Swift and the supplying dealer. A Swift engineer is scheduled to attend shortly in relation to multiple recurring and unresolved faults.

Given the extent of the issues and the history involved, I would have expected a more substantive response rather than being redirected to a general enquiries inbox.

I am, of course, happy to engage constructively, but this situation now requires proper review and resolution at an appropriate level.

I look forward to a more considered response.

We're celebrating our 3rd anniversary as Swift Holiday Owners. The service provided by Swift, especially the mobile maintenance team, with a special thanks to Phil Green. He got us out of our comfortable bed at 7.45 am, to replace a faulty piece of ceramic ware. We persuaded him to have one cup of coffee. He was on his way to his next job by 9.40 am. An excellent job and we're delighted with the outcome.
We can't close our review without commending the Warranty Office ladies for their Slick telephonic skills.
Excellent all round for SWIFT. Thanks from David and wife Marilyn.

Andy W was helpful and professional. He listened to our concerns helping us to understand what was causing the issues and how these could be addressed. Andy completed the required works on the same day. Couldn’t be happier. Thank you Andy

Start your engines…. Thank you to Swift for a fabulous day out at PF International, possibly one of the biggest karting tracks I’ve ever seen. What an excellent idea from the Swift Team to their dealers, as a proper team building event, also with great interaction from Dealer to Dealer. Lovely to see some regular faces and meet some new people. You don’t get this within the industry from any other Motorhome manufacturer. Well done Swift and thank you from Jonty

Swift Engineer Phil Green made a visit to replace an item as part of our Swift Static Caravan warranty period. Phil was again very polite and courteous. Phil also made some adjustments to our door which he noted was not opening as smoothly as it should be. We are extremely grateful for his professional experience in identifying these items which does rectify common little faults that we as owners may tend to ignore, but to Phil these little faults are important and need to be rectified as it ensures the high quality Swift brand is being maintained. We believe Phil is a long serving engineer for Swift and we know and are thankful that we are being served by Swifts best of the best.

Very disappointing experience with Glossop Caravans/ Swift Celebration SE.

We purchased a Swift Celebration SE caravan in July 2023, and since then it has suffered from a wide range of faults, including:
• Microwave failure on first use
• External leg bending during normal use
• Cupboard doors repeatedly needing adjustment
• Sofa cushion tearing due to a manufacturing fault
• Heating system failure (resulting in a cancelled holiday)
• Sofa bed runners failing
• Front door lock failure (causing another cancelled holiday)
• Bathroom tap becoming disconnected
• Kitchen tap no longer supplying water
• Shower door not functioning correctly
• External decals peeling
• Discolouration to the rear panel
• Structural stress fractures to the rear of the caravan

While some of these issues have been repaired, the sheer number and frequency of faults clearly demonstrate a lack of quality and durability.

In particular, structural stress fractures should not occur on a caravan of this age, and this raises serious concerns about overall build quality.

What is most frustrating is the response from Glossop Caravans. Rather than acknowledging the overall pattern of faults, each issue is treated in isolation and considered “resolved”, despite the continued disruption, cancelled holidays, and complete loss of confidence in the caravan.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality and durable. Based on our experience, this caravan has failed to meet those standards.

Aftersales support has been poor, and no fair or reasonable resolution has been offered.

I would not recommend based on our experience.

Poor Poor Poor …. Do not expect any after sales service from this company! There website states after sales is dealt by “ Swift Group offers comprehensive after-sales support for caravans and motorhomes through their Approved Service Centre network or via My Swift portal!!! All this is un true as I have telephoned two different local Swift dealers to try and book my caravan in with a warrenty claim and both stated if I do not have an account with them they cannot deal with me as they are not taking on any new customers and suggested I contact Swift direct to which I did through the my Swift portal and they kindly emailed back stating that the part that I have a fault with is made by alko and I should contact them direct!!!!! OMG if I had a fault with my Ford car and said I had a problem with the steering wheel do you think they would say we don’t make them we buy them in from someone else ring them! Really!

Update!!!! Swift replied to my email once I had written this review & asked for my telephone number to contact me direct but now no phone call and I chased them the other day and they said they would contact alko and still not heard anything. This is really bad after sales service

Guttering came down in November snow and damaged canexel panels. Andy W called and has agreed to replace the damaged panels, and also all the screws on the gutter brackets as Swift specifications have changed requiring longer fixings.

Wayne attended our premises to sort out a few issues on our new Swift Kon-tiki 784. He could not have been more helpful, courteous, and very professional.
Thanks to him the motorhome is now where it should have been in the 1st Place ….. thank you Wayne