I visited Tenpin for their bowling and karaoke experience. Amazing bowling alley and everyone in the party enjoyed. Even the karaoke setup is great where everyone sang their heart out. This place prov... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
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Das sagen Bewerter
Was an amazing Experience the staff are lovely the manager is great and it’s just an amazing place to be! Would really recommend if you are looking for somewhere fun and enjoyable to go! There’s a wid... Mehr ansehen
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The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Mehr ansehen
Unternehmen hat geantwortet
Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktinformationen
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, Vereinigtes Königreich
- 0333 034 6100
4,0
Gut
134 Bewertungen
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Easter Break
Despite it being incredibly busy we were able to get a game of bowling in. As well as some food. However our drinks never came and I had to go up to the counter. My cocktail was all ice barely anything to drink.
8. April 2026
Antwort von Tenpin - Feltham
Hi Rebecca, thank you very much for the great 5* review of Tenpin Feltham! We are so pleased you had a great visit but we are sorry to hear that there was a long wait for your drinks! We do hope this will not stop your from visiting us in the future and we hope to welcome you back soon! Best wishes - Mel
We had a great time with my son and…
We had a great time with my son and daughter. They enjoyed so much.
1. April 2026
Antwort von Tenpin - Feltham
Hi Erion, thank you for leaving Tenpin Feltham a 5* rating and review! We're happy to hear that your family had a great time! We appreciate you sharing your positive experience with us and we can't wait to welcome you back again soon! Best wishes - Rosie
Enjoyed the new store layout
Enjoyed the new layout in felt ham store. Pizza was really good.
Enjoyed our experience bowling and the arcade
1. April 2026
Antwort von Tenpin - Feltham
Hi Andrea, thank you very much for the excellent 5* review of Tenpin Feltham! We are so pleased you enjoyed our new layout, food, bowling and fab arcade area and we very much hope to welcome you back again soon! Best wishes - Mel
Well offers we had didn’t work
Well offers we had didn’t work. When we got our lane the screen was cracked and we couldn’t see our names clearly. When complained they moved us to another lane and the lane floor was uneven. What can I say after all the refurbishment and money spent on sprucing the place up you could’ve sorted the bowling facilities out as that’s the main attraction.
1. April 2026
Antwort von Tenpin - Feltham
Hello Bee, thank you for the review of Tenpin Feltham! We are very sorry to hear you did not enjoy your recent visit as much as we would have liked! Please be assured all feedback will be sent to the relevant team so that improvements can be met! In the meantime, we do hope this will not stop you from visiting us in the future and we look forward to welcoming you back soon! Best wishes - Mel
My older son’s birthday
My older son playing pool and snooker with his dad and little brother on his birthday day. Almost played on all the arcades. He had his best time and a memorable day.
30. März 2026
Antwort von Tenpin - Feltham
Hello TIna,
Thank you for taking the time to rate Tenpin Feltham 5 stars. We're happy to hear that your son had a memorable birthday playing pool, snooker, and the arcades! It sounds like he had a fantastic time with his family. Thank you for sharing your positive experience with us. We look forward to welcoming you all back again soon. ~ Laura
Antwort von Tenpin - Feltham
Hi Danny, thank you for the 4* rating of Tenpin Feltham. It's great to hear that you had an enjoyable visit and everything went smoothly. Hope to see you again soon.
Take care,
Kirsty
Not ten pin bowling anymore.
We take our additional needs daughter who is 46 years of age, bowling for her birthday. But the whole experience is for the very young. The noise levels from music & kids screeming is difficult to cope with. The kids run around out of control, which is an accident waiting to happen & anyone enjoys bowling thus is not the place to go. It's full of other games some of which are the start of getting kids hooked on gambling. So it just a place to generate cash & not a bowling ale.
21. März 2026
Antwort von Tenpin - Feltham
Hi Robin
We appreciate you taking the time to share your experience. We're sorry to hear that the environment wasn't suitable for your daughter's birthday and that the noise levels and other activities detracted from your visit. We will pass your feedback to the team for review. If you would like to speak to us please email customer.feedback@tenpin.co.uk with the subject "Review - Feltham" and the details to enable us to reach out directly. Best wishes - Clare
Every thing was great
Every thing was great from the staff to the place the food. My family had a great time.
25. März 2026
Antwort von Tenpin - Feltham
Hi Meagan, thank you for leaving Tenpin Feltham an fantastic 5* rating. We are thrilled to hear you and your family had a great time with us and enjoyed the food! We hope to welcome you all back again soon for another great time. Best wishes - Kaylee
No one is listening
25. März 2026
Antwort von Tenpin - Feltham
Hi Mandeep
We value your feedback and would like to help. Please email customer.feedback@tenpin.co.uk with the details of your visit so that we can reach out to you. Best wishes - Clare
Refurb looks lovely
Refurb looks lovely. Great deal of arcade games, bowling lanes and 2 Augmented darts lanes.
Food takes a while to arrive
25. März 2026
Antwort von Tenpin - Feltham
Hi Shannon
We're glad you enjoyed the arcade games, bowling, and darts! We appreciate your feedback and will look into the food service times. Thanks for your review. Best wishes - Clare
It was good.
25. März 2026
Antwort von Tenpin - Feltham
Hi Kelly, thank you for leaving Tenpin Feltham a lovely 5* rating and review! We're delighted to hear that you enjoyed your visit and we can't wait to welcome you back again soon! Best wishes - Rosie
Beautiful place.
25. März 2026
Antwort von Tenpin - Feltham
Hi Oliwier, thank you for rating Tenpin Feltham 5*! We're so pleased to hear you enjoyed your visit and we can't wait to see you back again soon! Best wishes - Adelaide
It was really great .Mu children had…
It was really great .Mu children had such a blast and my children were saying it was the best Eid ever so thanks for making my children day special
25. März 2026
Antwort von Tenpin - Feltham
Hey Ayesha, thank you for the amazing 5* rating and review of Tenpin Feltham. We are so pleased to hear that your children had an enjoyable experience. Your kind words will be passed on to the team. We look forward to welcoming you back again for another great time.
Take care,
Kirsty
Great customer service
25. März 2026
Antwort von Tenpin - Feltham
Hi Kayleigh, thank you for the lovely 5* rating of Tenpin Feltham. We are delighted to hear you had a great time and that the team provided great service. Hope to see you again soon.
Take care,
Kirsty
Very rude staff
15. März 2026
Antwort von Tenpin - Feltham
Hello,
Thank you for taking the time to rate Tenpin Feltham 1 star. We are sorry to hear that you didn't have a good time at our venue and that our staff didn't exhibit the 5 star customer service we wish to give all our customers. We hope that your next visit is a better experience. All the best ~ Laura
Try rude staff at soft play area white…
Try rude staff at soft play area white girl was very rude with my some
15. März 2026
Antwort von Tenpin - Feltham
Hi Raj
We're very sorry that the staff member was rude to your son. We'll address this behaviour to ensure a better experience in the future. If you would like to speak to someone, please email customer.feedback@tenpin.co.uk with the details and use the subject "Review- Feltham". Best wishes - Clare
During several visits
During several visits, I have observed staff members standing together chatting rather than serving customers. On one occasion, I waited for approximately ten minutes because I believed another customer was being served, only to realise that the individual was actually a member of staff who then walked behind the bar. Despite having two tills and three bartenders present, the level of service remains unacceptably slow.
On a separate visit, while my friend and I were ordering drinks, a member of staff began arguing with a colleague and using inappropriate language in front of customers. This behavior is highly unprofessional. As a bar manager myself, I was genuinely shocked by the lack of basic customer service standards and the disregard for maintaining a respectful working environment
14. März 2026
Antwort von Tenpin - Feltham
Hello, thank you very much for taking the time to leave a review of Tenpin Feltham! We are really disappointed to hear that the level of customer service on your recent visits was not at the usual high standard we expect! Your feedback is extremely important to us and we will be sending on to ensure improvements are met. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Feltham' Best wishes - Mel
Antwort von Tenpin - Feltham
Hi Sam, thank you very much for the brilliant 5* review of Tenpin Feltham! It is brilliant to see you had a fab experience and found us good value for money and we can't wait to see you again soon! Best wishes - Mel
Went for a softplay party and was…
Went for a softplay party and was disappointed with the customer service. Staff seemed rude and uninterested, and the atmosphere felt uncomfortable because of how they interacted with customers. Expected better from a place hosting parties.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenpin - Feltham
Hello Cristina, First off thanks for sharing your feedback. We are really sorry about any disappointment caused with the level of customer service at the recent soft play party you attended. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Feltham'. We hope to see you again soon for a better experience. Best wishes, Jade
Waiting to be served
Waiting to be served, the guy at the cashier said he was busy and his colleague was going to serve us, so we went waiting to the other cashier and immediately the guy who just told us was busy reopened the cashier, instead of calling us first started serving others who had just arrived, we have been bounced from one cashier to the other for other 3 times before we could be served, no attention at all for the customers order of arrival.
21. Februar 2026
Antwort von Tenpin - Feltham
Hello, thank you for taking the time to leave a review of Tenpin Feltham! We are very sorry to hear that your recent experience was not as enjoyable as we would have liked! Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will passed on! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
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