Great Northern Bewertungen 

Purchased reservation for the 13.54 train on the 3rd July from London King’s Cross to Kings Lynn which was cancelled along with further trains so had to get cab to complete journey.
Put a delay claim on returning home a month ago and still not received refund.
Absolutely disgusting customer service.
Waste of time trying to claim from most railway companies

The best job in the world: getting paid for doing nothing. Unreliable service, chaos, constant cancellations.This is the second time I’ve lost money because of them.Avoid at all costs.

27 July. 12 45 pm Kings Lynn to Cambridge.Many thanks to the kind lady on the ticket barrier at Kings Lynn who showed me where the toilets were on the train and offered me some encouraging words when l was feeling pretty low. May thanks

When you have a bad experience with someone and then you find their score on Trustpilot is 1.5/5, TBH that is better than I would give. I downloaded Great Northern App thinking keep it loyal and simple! Since then GWR I booked a ticket on their site for 4 times the value of this one and being the train was cancelled. 100\5 refund in 48 hours. Delay/Repay scheme works, Avanti trains cancelled within 48hrs 100% refund. Then we have Great Northern, cancel last train send me via peterborugh and say thanks now wait til 5am for the next train next day.... No staff, no dupport, no option forced to pay 60GBP for taxi. Use delay repay feature... 3 weeks later. Declined if you think wrong re-submit a claim.

So moral of the story don't travel Great Northern, if you have no choice NEVER book a ticket with them. Clearly a trainline that prides itself on making you late, giving zero customer service and give's nothing back to society.

Disgraceful. £62 for a ticket from Cambridge to London and not a single working toilet on the train. I had oil all over my hands from my bike chain coming off & I couldn’t even wash my hands on a £62 ticket, and I was busting for the the toilet.

if this is the level of service we can expect from Public ownership then we really have hit rock bottom.

Their Delay Repay system is deisgned to be convoluted and difficult to complete. The train driver was late because they also relied on Great Nothern to commute. This journey was a nightmare and sensible compensation should be a few taps away on the trainline app, not buried in this website.

A widely reported devastating accident near Bedford caused our train from Ely to Kings Cross yo be cancelled. We were eventually diverted to Liverpool Street station after sitting on the platform in torrid heat for nearly 2 hours. This was a well-publicised incident but great Northern railway are refusing to issue a refund because “we did not tap out” - which is because turnstiles were left to allow throngs of distressed passengers to exit the crammed platform

Utter incompetence. Literally don't seem to be able to travel anywhere and back without at least one of the trains being delayed or cancelled. And the expense! What a joke. Train this morning: cancelled, next train delayed. Now trying to get home, train was delayed with a time, then updated to delayed without any info, now just waiting for the painful inevitable yet again....aaaand it's cancelled. These are very expensive commuter services, infuriating.

If I could give this abysmal company a minus score I absolutely would. Every single weekend, something as simple as travelling home from work turns into a stressful, infuriating experience. How can it be that the Kings Cross- Kings Lynn line never seems to function as it should? I genuinely do not remember the last time I made that journey without there being some kind of catastrophic problem, meaning on average I arrive home 2-3 hours later than expected. Every. Single. Time.

It is absolutely extraordinary that the public are expected to tolerate this level of dysfunction in our public transport. The country that invented the railways now can’t seem to run them at all. This is not acceptable.

I was extremely disappointed with my journey on the 12:54 train from London King’s Cross to King’s Lynn.
The air conditioning was not working anywhere except in First Class. Those of us travelling in Standard Class had to endure an extremely hot, stuffy carriage for the entire journey. It was incredibly uncomfortable, especially on a warm day.
Train tickets are far from cheap. We paid around £150 for two return tickets between King’s Cross and Ely, so I don’t think it’s unreasonable to expect a comfortable journey with basic air conditioning.
Spending 1 hour and 15 minutes in a hot, airless carriage while First Class passengers enjoyed air conditioning is simply unacceptable. I hope this issue is taken seriously and steps are taken to ensure it doesn’t happen again.

Possibly the worst train company in the world.
- Trains cancelled for no reason
- "lack of crew". If half of your trains are cancelled because there is not enough people, hire someone.
- They cancelled all fast trains during the heatwave. Greater Anglia still ran trains, but no, Great Northern cancelled them all because they're simply not ready for a couple degrees more.
- Claiming delay repay always default to the minimum repayment. They do it on purpose because then you need to appeal, waste time etc. They count on that. Always fight it to the end, if anything they will time and resources on that.
If you have a choice, use another train line. If you don't, I'm sorry. I'm sure what they do is barely within the parameters of law, because they will do whatever they can get away with to take your money and not give you service.

'Harun' station assistant at Finsbury Park was extremely helpful with our situation and stayed with us, continously helping until it was resolved. A very good employee.
Regards Robert

No les doy un cero porque no se puede. El servicio es lamentable, retrasos constantes, cancelaciones sin aviso ni explicación salvo el consabido "we apologize for the inconvenience" qué Dan ganas de estrangular a alguien. Y para colmo, a un precio de petro-monarquía. La desgracia es que somos clientes cautivos, y las alternativas no son mejores. Shameful!

How can you have no Aircon in three carriages in the height of summer. Joke

So unreliable. At least one of my trains cancelled weekly

Frequent cancellation, delay, unreliable.

This rail service is absolutely unbelievable and unreliable I don’t think I’ve been on a train with these guys and not been delayed the staff are absolutely helpless ontop of that

The trains are heavily laiden with garbage, the seats are filthy. The toilets either don't lock properly or they are out of order, splashes of random liquids everywhere on the trains, every corner, edging and surface between anything seems to be dirty with dust, food, crusty debris. Doors between carriages often won't open, manually needing to be parted. I have witnessed train crew giving a fine to one passenger, and not the next, who did not possess a ticket. Regularly trains get delayed or cancelled, train doors don't open at a stop causing delay. I have photographic evidence of the state which the trains are in upon beginning service, dirty. When I emailed with concern I was replied to with something equating to "it is what it is". There is and would be time to rectify issues. deeming a train fit for use when it is without a toilet and no notice of this, dirty, no hand wash, no running water, or multiple issues within one if every service is not acceptable. Its as if we are all relying on a service which cares little for the reason it is able to make money in the first place....

Late and slow

I'm writing this review as I'm sitting on yet another woefully late Great Northern train out of King's Cross, trying to get home to King's Lynn after a day working in London. This service is so appalling and unreliable that I have no expectation that it will ever improve - and especially not in response to this review - but I'm getting some temporary satisfaction by writing it at least. If you can drive instead do, fly instead do - go on a bloody tandem if you have to, as you'll have more chance of arriving on time than with "Great" Northern.....