The Knight Shop  Bewertungen 

The best service ever. I´m from Denmark and i orderet a sword, had many problems with delivery into the country, but Naomi fra the shop helped and never gave up. last I got the sword.
Thx to Knight Shop a nice shop and thx for Naomi for extreme good service❤️

I have bought 2 items from the knight shop. Both items were great quality.the despatch time was excellent. I've bought them for my partner for his birthday, he is going to be amazed.The prices are excellent too. I will definitely be buying from here again. Highly recommended I'd give 10* but only allowed 5

I didnt make it easy... i put an order during the end of the corona-lookdowns from the netherlands. Brexit just kick in, china wasnt shiping to much, one item was out of stock etc.
So it came in (more then) a bit late... but the communication was excellent. Just 1 contact-person (Naomi) i emailed with, and she was pro-active.

And when it came finally, i wasnt at all disappointed.
All sizes/specs fit the description.. oke, the braces from the red dragon trousers are to slipperly, but the fencingmask was a perfect fit.. blabla...

It's a realy good shop with great service. If i can't get it in the euro-zone, i'll buy from them again.

Ralf

This company has a great range of products. Delivery was reasonable given that there was a Royal Mail strike on.

I bought two leather bags for Christmas presents. Unfortunately, one had some spatter marks on it. I got in touch and, after I sent a photo to confirm the marks, a rather cagey individual informed me that none of the other stock was marked in this way and noted her company’s returns policy. The distinction here is that if the goods are returned under consumer’s right of return, I would be liable for postage costs. If the goods were damaged, the cost would be for them.

It seems that this cynical individual was happy to quibble the cost of postage and, on receipt of the returned bag, spitefully kept the postage. I asked why and she wrote that they had easily cleaned the bag and so had kept the postage cost.

I appreciate that the value is low but, as a customer, I should not have to clean a product that I buy, potentially damaging it in the first place. Secondly, it is not for some trainee to determine what constitutes damage.

I have given 2 stars for what is clearly a well developed business and stock resourcing. Your mistake is to put this type of person in charge of anything.

Stellar service, ordered on two separate occasions this month, first order(on back order 3-5 days) delivered to Ireland within 2 weeks, second item delivered in 1 week.

First order I messaged the company to ask would the item be delivered by Christmas, within hours I got a message back confirming it indeed would.
Second item, theknightshop messaged me to tell me the dagger was not sharpened as advertised, and asked me did I prefer the dagger blunt or sharpened, I said sharp of course and the dagger still arrived within the week.

The items themselves were of high quality and at a great price, a pipe tomahawk that exceeded my expectations, sturdy and functional as an axe, and you can smoke through it, and the Faithkeeper knights templar dagger, a beautiful battle-ready piece, I know my knights templar fanboy brother will love opening it on the day.

Will be ordering more pieces next week too 😁 was looking for an alternative to kultofathena that was closer to Ireland, this is the place, much much cheaper delivery,
great collection, quality, price, service 🤟

Note: I believe the websites for theknightshop and thehemashop, though being the same company, have different selections, so know my review is for the theknightshop specifically

Great customer service, great quality of items and always reliable.

Customer service really helpful, easy to order and arrived fast.
Contacted to upgrade to Saturday delivery and got it on the day I wanted.

Went to great lengths to source a rare and very well crafted sword, then shipped out to Australia. All at a good price - very happy, thanks!

Forcing to use PayPal and give details rather than just pay by card, stay clear.

I bought a display sword - no problems there - and a full length display plaque. The plaque needed to be drilled to fix mounts and this was made clear on purchasing.

But, there were no instructions with the board to show where the holes should go, plus the board is made from a veneer of wood over MDF so drilling it created MDF dust (carcinogenic) and split the veneer. On placing the mounts I found they fell significantly short of the sword and so were useless.

I contacted the Shop suggesting they should make it clear that this sword and board are incompatible. I didn't bother mentioning the other problems with the board itself. They sent photos of the mounts working when placed closer to the blades and asked me for photos, which I sent. I had been forced to buy long bolts to achieve the display which I showed were much longer than the original mounts. I was obviously unable to resite my holes now to where they said would work.

The response was that I could see from pictures on the website of where I should site the mounts. (There was nothing associated with the display board so I'm not sure where I was expected to look). They also suggested I could have rung them about it.

At this point I gave up communicating with them as it felt like they were blaming me for not having researched that which they should have made clear. It would have been simple to include recommendations for placement of the mounts or any other instructions with it when sent. It cost me over £22 to buy replacement bolts. They look ugly but they do what the mounts failed to.

This shop sold poor goods with no instructions and then blamed their customer when things went wrong. I do not recommend dealing with them if you want reasonable customer service.

Ordered 2 items 1 of which was classed as damaged but it arrived today and I’m really happy ,by far the best sword and axe I’ve ever had and the build quality was unbelievable!! We payed £100 all in for 2 steel weapons that feel and look amazing!! Will be using this shop again in the future.

Product was listed as in stock when I purchased, 2 days later I get emailed that it was out of stock and now I'm on back order status, If that was the case I would've just pre-ordered the same product from another site where it is 1. Cheaper and 2. Has cheaper shipping. Now instead I have to wait the same amount of time and probably spent 50 extra dollars.

Order a gamberson, tear after 2 uses, but the real bad part is the costumer service implying that I'm trying to rip them off, from a 50 quid buy after I spend over 100 before on hema equipment, just horrible don't waste your money buy from a better store

I ordered a pair of boots which were out of stock, and I got an email saying that they had been placed on ‘back order’.

The email itself was polite and told me everything I needed to know - but the real customer experience came when I wanted to swap my order for another pair of in stock boots.

I called up, got through to someone instantly and not only did the lady get my order quickly, she understood what I wanted and did the swap straight away, even though there was a slight price discrepancy of a couple of quid. The whole process took about 1 minute thirty seconds.

To me, that’s 5 stars.

I have bought several items from the Knight shop with no problems whatsoever, quality is very good and a greater range I don't think you will find. All items have been roman from gladius to full armour. I would recommend them to anyone who is keen on history.

As a collector of assorted fantasy/sci-fi memorabilia, I was delighted to see they sold the United Cutlery Gandalf the White staff from Lord of the Rings. I had not seen a brand new one at such a reasonable price anywhere before, so I thought I should place the order.

However, I was told on the day of dispatch that the piece was damaged and could not be replaced due to this being the only one. While I appreciated being told ahead of time, the disappointment to hear the news, combined with the fact that the item (especially being the only one in-stock, unbeknownst to myself at point of sale) was not checked for damages before being added to the website, all made for a poor experience.

They offered to keep the order active until new stock comes in, or to order something else online, but how do I trust that the same damage wouldn't be on the next one?

After requesting a full refund, which, I grant, has since been promptly actioned, I also enquired as to a discount off a future order by way of a goodwill gesture. Their response: 5%. While I'm aware they are in no way obliged to offer any goodwill gestures, I think 5% creates a bleak outlook on their customer interest.

I have bought many items from the knight shop over the last 3 years. They are reliable with clear communication and offer good prices for their goods.

I contacted this company in relation to the price promise advertised.
As requested I supplied multiple links to the identical items there response.
We can not prove their the same we don't know where they are manufactured we will not price matches.
I go back to the other shops they confirm the the factory I relay this to the knight shop. Their response we still can't prove it we won't price match.
I shared further links of identical items same response.
I must stress the only reason I wanted it from this provider is they could deliver this week and it was a special 60th birthday gift.
Unfortunately the promise on there website is nothing but a lie and a marketing ploy

Excellent customer service, very quick to process and amend orders when I needed. Items arrive quickly and are of good quality, discount is also offered if you belong to a club! Would recommend them anytime!

HEMA gear from the UK, ordered a bag and 2 Nylon Wasters (Langes Messer), 6 days from order to delivery from the UK, very good. Items seems to be of good quality, need to test them first though. But first impression good. Price of items and shipping was decent as well. Nothing negative here. Would gladly shop there again.