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The London Bath Co. Bewertungen 12

TrustScore 4 von 5

4,0

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Unternehmensdetails

  1. Badezimmerrenovierung
  2. Anbieter für individuell geplante Häuser
  3. Innenarchitekt
  4. Küchenstudio
  5. Grundstückspflege

Vom Unternehmen geschrieben

The London Bath Co. offer Luxury kitchen & bathroom design and fully-managed in-house installation from its luxury boutique showrooms across London.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

12 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

The London Bath Co did a fantastic job…

The London Bath Co did a fantastic job on my West London bathroom. They were quick, professional, and easy to deal with from start to finish. Everything was handled smoothly and the final result looks great. Really happy with the service and I would definitely recommend them.

3. April 2026
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Antwort von The London Bath Co.

Dear James, thank you so much for taking the time to leave such a wonderful review. It was a pleasure working for you and we hope to work with you again soon.

Bewertet mit 5 von 5 Sternen

I can't speak highly enough of The…

I can't speak highly enough of The London Bath Co. They were recommended to us by a family friend and renovated a family bathroom and an en suite bathroom for us for our home in North London. The whole process was taken care by their team. Our designer Andre was incredibly knowledgable and accommodating and their installation team treated our home with the utmost care. Would recommend to anyone without hesitation.

22. Jänner 2026
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Antwort von The London Bath Co.

Dear Graham, thank you so much for your kind words. I am so pleased that you were happy with the service and the finished bathrooms.

Bewertet mit 5 von 5 Sternen

Worth every penny

Shower room and downstairs cloakroom recently refurbished by the london bath co team, there was some unexpected costs for replastering a wall which is never great, but the finish on the bathrooms were great by Yuri. Initial meeting and concepts were like for like with what I have now by Andre and our project manager Joanna was lovely - we have kitchen we will be coming back for in summer!

5. Jänner 2026
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Antwort von The London Bath Co.

Dear Hannah, thank you so much for Leaving such a wonderful review. It was a pleasure working for you and I hope we can work together again soon.

Bewertet mit 1 von 5 Sternen

Disappointing and dismissive service

Disappointing and dismissive service

I contacted the St. John’s Wood branch on Friday to discuss a potential bathroom renovation, but the experience was underwhelming. I spoke with Andre, who seemed disinterested and made very little effort to engage in the conversation.

Despite explaining that I am looking for a premium design and am flexible on my budget (starting around £20k), Andre was unwilling to provide any steer or professional advice. Instead of offering a design consultation to show the value of their service, I was met with silence. I eventually had to ask how to move forward, only to be told I could only book an appointment if I "think I want to spend over £25k."

23. Jänner 2026
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Antwort von The London Bath Co.

Dear Shompa, I am so sorry to hear that your experience failed to meet the high standards with which we pride ourselves. It may be that I was misinformed but I was told that the budget you had given our designer was 10K. Our clients tend to be busy people so once we have an idea of the brief it's important that we establish budget expectations in order to avoid wasting anyone's time. However, regardless of budget, I'm highly disappointed to hear that you felt our designer was dismissive in any way and I sincerely apologise. Please rest assured I will be looking into this matter thoroughly. The company completes over 200 kitchen and bathroom installations each year but have only recently joined Trustpilot. Please search the business on the Which? Trusted Trader platform where we have over 115 5 Star verified reviews reviewing over £6 million of work.

Bewertet mit 5 von 5 Sternen

The London bath co exceeded our…

The London bath co exceeded our expectations! From start to finish all aspects of the renovation were done so professionally. Our designer Nasser was easy and patient to work with. He also made the most of our space and created a new layout that we didn't even know was possible to maximise the space. Yuri and his team were extremely clean, respectful, hard working and the most efficient! Our bathroom was done in less than 3 weeks and it looks better than we ever could have imagined. We've had work done on our house with other companies and there's always something that goes wrong. With London Bath Co we genuinely don't have a bad thing to say and we wouldn't hesitate to recommend them and use them again for any future works :) thank you guys so much!!!

4. Dezember 2025
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Antwort von The London Bath Co.

Dear Andy, thank you so much for putting your trust in The London Bath Co. and for taking the time to leave such a wonderful review. Having been proud members of the WHICH? Trusted Trader platform for many years where we have gained well in excess of 100 5 star reviews from delighted clients, your support in helping us raise our profile on our brand new Trustpilot profile is very much appreciated. The London Bath Co. Team.

Bewertet mit 5 von 5 Sternen

A fabulous new bathroom the easy way

London Bath Co installed a new bathroom for us. After a discussion on what we were looking for the showroom team created a fabulous design for us. A little later, the build team arrived. They were clean and tidy and checked in on our preferences for the details as they installed. We were on holiday for most of the build and they kept in touch with photos and it was great to come back to a new bathroom. They also made sure the property was completely cleaned up after the building works. All in all we got the bathroom we wanted with minimal work and effort on our part - just what we wanted.

22. August 2025
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Antwort von The London Bath Co.

Dear John, thank you so much for taking the time to leave such a wonderful review and I am delighted that you are pleased with your bathroom.

Bewertet mit 5 von 5 Sternen

We are delighted with the renovation of…

We are delighted with the renovation of one of the bathrooms in our flat. Every aspect of the operation was first class,--the assistance with design, the choice of accessories, the careful attention to our preferences, and the overall management. We were very impressed with the performance of our bathroom fitter, Vitalii, --skilful, a perfectionist, who went out of his way to ensure that the work was undertaken on time and to the highest standard. We would have no hesitation in recommending the London Bath Company to others.

21. November 2025
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Antwort von The London Bath Co.

Thank you so much for choosing The London Bath Co. for your new bathroom and for taking the time to leave such an amazing review on TrustPilot.

Bewertet mit 5 von 5 Sternen

Kitchen renovation

We had our kitchen totally gutted and redone, the team were highly professional, clean, very nice and created our dream kitchen. The work is exceptional, Andre and Taylor made the entire process so easy and smooth. They were always on the end of the phone, which was really reassuring. Everything was cross checked to make sure nothing went wrong and as always they smashed it. This is our second time working together and we can’t wait to do more together in the future. We have recommended them to all our friends and family.

1. Oktober 2025
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Antwort von The London Bath Co.

Dear Xenia, thank you so much for your fabulous review! The team at The London Bath Co. are extremely proud of the work we do and in delighting our clients. Thank you again.

Bewertet mit 5 von 5 Sternen

Great work

London Bath co were great to work with. They were efficient and very communicative throughout the whole project and delivered a great bathroom.
Would highly recommend

17. Oktober 2025
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Antwort von The London Bath Co.

Dear Anne, thank you so much for your review! We are all extremely proud of the work we do and reviews like this from our clients are really very much appreciated. Thank you again.

Bewertet mit 1 von 5 Sternen

A huge and expensive disappointment

The whole experience was very disappointing. It took almost 7 weeks to complete (I was told it would be 3) and I do not have a second bathroom in my flat. It is a small space, and cost almost £40K. My original designer left the company without telling me, it turned out the measurements he took were incorrect meaning the door had to be cut down to make the design work. The demolition 'laborer' set off the fire alarm in the building multiple times and left my flat and garage wide open and unlocked. The first installer suddenly claimed he had back issues (it was now three weeks into the job) and obvious he was not going to finish on time. The London Bath Co. sent a new crew who ripped out all the work the first installer had done and began again. There is not enough space to list all the things that went wrong and the amount of frustration and inconvenience this renovation caused. This company charges 'a hefty premium' to manage the job from beginning to end. My so-called project manager never even came to the property, and sent ridiculous AI generated emails about how great the progress was that was being made - they need to change their business model to deliver what they promise. All my concerns were shared with the CEO Steve Baker. I asked for a 10% refund, he would not refund money - they require full payment up front - which I will NEVER agree to again. Instead, he apologised and offered additional work (lining of a storage space) and a 5 year warranty instead of 3. I do not typically write reviews that are damaging because we all have bad days, people are unreliable by nature, and things go wrong. However, just this week, I had to deal with a sub-par toilet handle installation - to get it to look the way it should fitting flush against the tile - it will require ripping out some of the tiles and shortening the connecting pipe. I also started to have flickering 'mood lighting' making the bathroom feel like a 80's disco. I was told the lighting installed was not compatible with the dimmer switch so nothing could be done. The mood lighting will have to stay on one setting or simply flicker! This is just two months after the project was finished. I wanted to use this company to also refurb my kitchen - it is a family run and local business which I always try to support. I am hugely disappointed and cannot recommend this company in good conscience to anyone.

15. August 2025
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Antwort von The London Bath Co.

Dear Carole, I am sorry that the original installers incapacity delayed completion of this project. It should be noted that the project was immediately assigned to another team who completed the work within 3 weeks (although we do quote 3 to 4 weeks for a project such as this) but I accept this did make it 5 weeks in total. We have also just returned (within 48 hours of your notifying us) and addressed the 2 snagging issues with the toilet handle and mood lighting. I personally stayed in contact with you throughout the installation (as I do whenever there are any issues). I authorised considerable work to upgrade your electrical installation, to supply additional bathroom furniture and to extend your warranty to 5 years without charge by way of compensation amounting to around £4000. I believe that the real issue was that you had assumed the central heating towel radiator would come with electric operation. I explained you had not requested electric operation and that it was not standard and that as the bathroom had been completed changing it would involve considerable work and cost. You said that you felt we should complete this without charge as well as the £4000 of compensation already offered for two weeks delay was insufficient. The company completes over 200 kitchen and bathroom installations a year but have only just joined Trustpilot. Please search the business on the Which? Trusted Trader platform where we have 115 positive reviews reviewing over £6 million of work.

Bewertet mit 5 von 5 Sternen

Excellent outcome

We went into the Chiswick branch and they said they did everything: from design to decoration. They did exactly that and to a very high standard. Nasser came up with a lovely initial design but listened to our feedback, and came up with a final design that was great. The fitters were also very good. Throughout, one had the sense that everyone at London Bath Co really wanted you to be happy with the final outcome and they would not cut corners. Overall, a very positive process and result.

31. Mai 2025
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Antwort von The London Bath Co.

Dear excellent outcome, thank you so much for your kind words. Every member of the team at The London Bath Co. are passionate and extremely proud of the work we do and in delighting our clients. Thank you again.

Bewertet mit 5 von 5 Sternen

Great job

I recently had a new bathroom installed by the London Bath Co and am extremely happy with the great job they did.

20. Mai 2025
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Antwort von The London Bath Co.

Thank you for your lovely feedback! We're so pleased to hear that you're happy with your new bathroom and the work our team delivered. It means a lot to us, and we hope you enjoy your new space for years to come.

Best wishes,
The London Bath Co. Team

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