Thomas Bradley Legal Bewertungen 

382
•
TrustScore 4 von 5

4,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all available options and aided us to make... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promise... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Steven Bradley came to do my mums will gave us both really good advice arrived on time would recommend will be contacting Steve again to help myself great service

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Alan Holmes came to take our details, bang on time, explained every thing very quickly extremely politely and professionally, what an asset to your team.. felt comfortable with his explanations and se... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Rechtsdienstleistungen

Vom Unternehmen geschrieben

We believe that every decision you make, whether it’s writing a will, buying a home, planning for retirement, or protecting your assets, has the potential to shape your future. We listen to not only what you need, but what you want. We will provide you with clear guidance, supporting you every step of the way.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

382 Bewertungen

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4,1

Alle Bewertungen

(382)

170 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

DAVE JANDU

DAVE JANDU
Never had a will done befor he made relaxed and explained everything clearly ( talks a little fast sometimes) now feel relaxed all correct legal stuff sorted thank you for your time fantastic person

26. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for your lovely feedback. We’re so pleased to hear that you were made to feel relaxed and that everything was explained clearly for you. It’s great to know you now feel reassured that everything is in order, and we really appreciate you taking the time to leave a review.

Bewertet mit 5 von 5 Sternen

Dave Jandu

Done will, trust and power of power of attornay with a lovely man named Dave Jandu. He made me feel very comfortable, and there was no pressure whatsoever. He explained everything in great detail in a language I could understand without technical jargon etc. I would highly recommend Dave Jandu and Thomas Bradley. Thank you Dave

22. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you very much for your kind review. We’re delighted to hear that Dave made you feel comfortable and took the time to explain everything clearly and without pressure. We will be sure to pass on your lovely feedback to Dave and the team, and we really appreciate your recommendation.

Bewertet mit 1 von 5 Sternen

Awful I wouldn't trust them with something so personal

These guys are only interested in selling you their premium package, they spend ages just qualifying you and removing any objections before going in for the kill.

Looking at the other reviews clearly their after service is awful too.

For context, they came to provide us with a free will writing service through my employer and when I asked them to provide this service they "couldn't login" and would get back to me to sort it out.

Of course they didn't get back to me, the free will was just a ruse to get into my house and pressure me into the upsell.

17. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We’re sorry to read that you felt your experience was disappointing and that our service did not meet your expectations. It’s certainly not our intention for anyone to feel pressured, and we regret that this was your perception.

The free will writing service offered through employers is a genuine benefit, and we apologise that you were unable to access it at the time and that a follow-up did not take place as it should have. We would welcome the opportunity to review what happened and address your concerns if you are willing to contact us directly.

Bewertet mit 1 von 5 Sternen

BAD!

*UPDATE*
IT'S NOW BEEN OVER 2YRS SINCE MY MUMS PASSING AND NOTHING!! STILL WAITING STILL IGNORED EMAILS AND CALLS FINAL PAPER WAS SENT OVER 8 WEEKS AGO, AFTER BEING TOLD BY THE FINANCE DIRECTOR AND THEY HAD A 6 WEEKS WINDOW TO DISTRIBUTE FUNDS,STILL NO FURTHER FORWARD, STARTING TO THINK THEY'VE SPENT THE MONEY! It's been over 18 months since my mother sadly passed away and we still have no outcome, they send paperwork with names spelt wrong, typed letters with written monatary amounts wrote in, they 'miss place' over 20k of money, then find it after questioning where it went, they do not respond to phone calls or emails, they are stonewalling us.

19. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We are very sorry to read your review and, first and foremost, please accept our sincere condolences for your loss. We understand how upsetting and frustrating it must be to still be dealing with these issues after such a long time.

The concerns you have raised about delays, and communication are not the standard of service we aim to provide. We would like the opportunity to look into this properly and help resolve matters for you. Please contact us directly with your reference number so a senior member of the team can review your case and provide an update.

Bewertet mit 1 von 5 Sternen

6 months to produce a will.

It has taken 6 months to produce simple mirror wills. Names were spelt incorrectly, poor communication. I would not recommend.

15. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We are saddened to learn about your experience. Every case and situation is unique and as a result wait times may vary. We thank you for your patience throughout this process.

Bewertet mit 5 von 5 Sternen

Thomas Bradley Legal

Made me feel comfortable and at ease, would recommend this Will writing service.

15. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Wee are delighted to hear about your experience. We thank you for your continued support and look forward to working with you throughout your estate planning process.

Bewertet mit 5 von 5 Sternen

A genuine, informative and caring service

From the offset, and the initial call after I expressed an interest in finding out more about their services, I found the company's staff to be extremely informative, knowledgeable, enthusiastic and genuinely caring.
Primarily Mr Steven Bradley who was absolutely brilliant in every sense of the word. My wife and I also found him to be a most pleasant and genuine man.
We're longer in the tooth nowadays and reserved with who we let into our homes as well as who we publicly praise. However, as the old saying goes, 'give praise where praise is due', which in this case, was more than deserved.

19. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We are delighted to hear about your experience with our team - Steve will be so pleased. We cannot thank you enough for takin the time to write these kind words. Should you ever need to get in contact with the office, please don't hesitate to reach out at 0330 390 9200.

Bewertet mit 1 von 5 Sternen

Terrible service. Avoid

Visited by their Representative in March. Commissioned a will with Testamentary Trust and Powers of Attorney. I still have not received the documents after many attempts to follow up. No one is interested in my complaint...

29. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Our team are truly disheartened to hear about your experience., this is not the standard of service that we aim to provide. My understanding is that one of our members of staff has been in contact with you, to give you an update on your documents. Please not that should you ever need to contact our team, we are always here for you at 0330 390 9200. Thank ou for bringing this to our attention.

Bewertet mit 1 von 5 Sternen

Read the reviews and avoid this company at all costs!

I first contacted this company to enquire about getting our wills updated. A representative (was told to remove the name) came out as arranged and we thoroughly discussed our wills and the changes we needed to be made. I also gave him a written list of all points as well as copies of our original wills. As the representative said, I'd made sure it was very straight forward to update our wills as I'd made sure all points were noted for the will writers. We were told that will writing was taking around 4-6 weeks to complete which we said was fine. After around 10 weeks I got in touch for an update and around a week after that I was sent the draft wills. To say that they were inadequate would be an understatement. Most of the information that we'd given them was missing and the information that was there, was incorrect. I contacted them straight away and told them I wasn't happy and could they please amend the wills with the correct information. I was then contacted by someone who apologised for the mistakes, blamed missing information (everything was printed and in the file that was given to them to draft the wills) and said that they now had all the information (I'd had to send it again) and would draft the wills correctly and get them sent out. That was a month ago and I've heard nothing. I've emailed both the person who came to my house and the person who emailed the "apology" and neither has bothered to respond. I then sent a final email to tell them that the way they deal with clients who trust them with important documentation, is farcical and that I'd be getting my wills updated elsewhere. You'd think any company worth their salt would be totally embarrassed by their incompetence and would get in touch with an apology, at the very least. Nope. Not a word from them. It scares me to think that this company is entrusted by people to handle very important and very sensitive information. To us unqualified Joe blogs, all could seem perfectly above board in our documentation, only to find at the worst time (death of a loved one, divorce etc) that incorrect information had been recorded and we are up the creek without a paddle! Do yourself a big favour and go elsewhere. This company will only succeed in failing you as a client.

Since I wrote this review, I note that Thomas Bradley are now going down the list of reviews and responding to the numerous complaints they've had about their shocking service. It's a shame they aren't as quick to respond to their clients when we try repeatedly to get in touch!

14. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for taking the time to provide our team with this necessary feedback. We are truly disappointed to hear about your experience. Please note that we take complaints very seriously and will be looking into this matter further. Please don't hesitate to reach out to our team at 0330 390 9200, we would appreciate the opportunity to discuss this further.

Bewertet mit 1 von 5 Sternen

Avoid!!!!

Would have left a 0 if possible. Do not use this company. Same experience as other users. No docs, no refund. Suspect the positive reviews are made in house. Having to resort to legal action to recover money. Been going on since Nov 2024. They do not return calls once they have your money. Avoid!!!!!!!!

24. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We understand your frustration, estate planning is a stressful process that we aim to simplify. Unfortunately, refunds out with our refund policy are not possible due to the work for your case having begun. We invite you to speak to a member of our team directly at 0330 390 9200. Thank you for bringing your experience to our attention.

Bewertet mit 1 von 5 Sternen

Very poor.

Very poor, getting trading standards involved. Do not touch them. They take your money, 6k in our case, but we haven't even had the wills sent to us. They say they sent them on 11 Nov, still waiting for a resend. Waiting for the full trust to be done. Told when we paid for it at point of dale in our own home, it
would be 3 months, turns out not to be the case and we should have been told longer. Now we are on 7 months with still no end date. Shame on you for misrepresentation....

17. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for bringing this to our attention. We strive to provide a service that makes estate planning, simple and as stress-free as possible. Our team are disheartened to hear that you feel that this has not been your experience. We are committed to your case and we hope you allow us to continue to protect your legacy. We would appreciate the opportunity to discuss your case further, Can we ask that you contact your case manager directly at 0330 390 9200.

Bewertet mit 5 von 5 Sternen

Steven came out today to talk about…

Steven came out today to talk about wills to me. Very professional, polite and he was prompt. Would recommend. Left me lots of informative literature.
Thank you

12. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We appreciate you taking the time to provide our team with this positive feedback. Steve will be so pleased to hear about your experience.

Bewertet mit 3 von 5 Sternen

Have paid full deposit and five…

Have paid full deposit and five instalments on my Trust but still not completed due to the very slow responses from Thomas Bradley company…. Everything takes far too long and vague…. Beginning to wish that I had not bothered…. If they are like this now how will it be when needing to apply the Trust

10. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for taking the time to bring this to our attention. We are truly disheartened to hear about your experience, as this is not the standard that we strive to provide. We assure you we are taking your feedback very seriously and will be investigating internally to ensure our communication strengthens. If you would like the opportunity to discuss your case further, please contact 0330 390 9200.

Bewertet mit 5 von 5 Sternen

Will detailing

Stuart has just taken my details and drafted my will, now waiting to receive the copy back for signature, around 4 weeks. It was simple, not pressured and Stuart was competent and thorough.

I will update this when everything in finalised with the timescale.

So far, a great service.

8. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We are delighted to hear about your experience with our team - Stuart will be so pleased. Thank you for taking the time to provide us with this lovely feedback.

Bewertet mit 1 von 5 Sternen

I'd booked an appointment twice

I'd booked an appointment twice. Unfortunately, they did not contact me on both occasions. It seems that their booking system is working, but there is no one who can complete these bookings. Ghost company!
Don't waste your time.

5. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for bringing this to our attention. We sincerely apologise for any stress that this process may have caused. We strive to provide an excellent service and are disheartened to hear that this has not been your experience. We would appreciate the opportunity to discuss your situation further, can we ask that you contact our team directly at 0330 390 9200.

Bewertet mit 1 von 5 Sternen

STILL NO RESPONSE

Further to my previous review on 26.11.25 re Thomas Bradley Legal mendacious services and lack of communication and the subsequent response requesting I contact them (again)to enable their investigation into my complaint, they have yet again not responded back to the email(s) sent to them or rang me back. That was 6 days ago. How will you respond to this further complaint, Thomas Bradley Legal? You have been sent emails and contact telephone numbers requesting action from your side to remove your company name as a trustee from my parents trust which you were clearly told not to include by the settlors. Please give a name of an employee who will respond and deal with this situation.

3. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We’re very sorry to hear about your ongoing experience and the lack of response—this is not acceptable and falls well below our standards. We take this matter seriously and will escalate it urgently; please contact us directly with your details so we can ensure a named member of our team takes ownership and resolves this for you as a priority.

Bewertet mit 5 von 5 Sternen

Very professional service

Dave came to our home to complete the paperwork for our mirror wills. Would highly recommend this service.

2. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for taking the time to provide us with this kind feedback. Dave will be so pleased to hear bout your experience.

Bewertet mit 1 von 5 Sternen

Really unhappy with lack of wills

I wanted wills written for my partner and I. It took three attempts for the consultant to make it to the appointment, including two different staff members trying to set up time with me because they hadn't communicated about me being one person. It took an email to the company to stop the double chasing because they weren't listening to me when they called. The appointment was in May. The was friendly and seemed knowledgeable but that's where the good service has ended. We are nearing the end of November and we still do not have copies of our wills to sign, despite me chasing Thomas Bradley for them. They were able to set up a direct debit instantaneously but six months down the track, have not managed to deliver anything to me.

25. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficulties you’ve faced. This is not the level of service we aim to provide, and we completely understand your frustration.

Your feedback about the miscommunication and the lengthy wait for your drafts is extremely important to us. We appreciate you bringing this to our attention, and we want to assure you that we are now looking into this matter urgently.

If you would be willing, please contact us directly at 0330 390 9200 so we can locate your file immediately and ensure your Wills are issued without any further delay. We genuinely want to put this right for you as quickly as possible.

Thank you again for your patience, and we’re very sorry for the inconvenience you’ve experienced.

Bewertet mit 5 von 5 Sternen

Dave came out to see me today was was…

Dave came out to see me today was was very happy with the the service he provided and would recommend him to others

19. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

We are delighted to hear about your experience with our team - dave will be so pleased. Thank you for taking the ime to provide us with these kind words.

Bewertet mit 5 von 5 Sternen

Dave came & took all the details for my…

Dave came & took all the details for my will. He made it very easy & straight forward.
A very personable & professional man

18. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Thomas Bradley Legal

Thank you for taking the time to provide our team with this lovely feedback. We are delighted to assist you on your estate planning journey - Dave will be so pleased.

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