I had an excellent experience with TileBar! I placed a very large tile order, and from start to finish, everything went smoothly. The pricing was extremely competitive, the shipping was fast and r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The worst company I’ve ever dealt with. I would never recommend TileBar to anyone. Our client purchased $53,000 worth of floor tile, and it took eight weeks to arrive at TileBar’s warehouse.... Mehr ansehen
Unternehmen hat geantwortet
I couldn’t be happier with my Tilebar experience! Ordering the flooring was incredibly easy and the entire process was seamless from start to finish. The flooring arrived exactly as expected. The... Mehr ansehen
Unternehmen hat geantwortet
Great sales representative, good prices but the absolute worst shipping/packaging department. Every box had broken open where taped. Thinnest cheap tape available. Spoke with sales representative... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
TileBar is an innovative design resource dedicated to transforming spaces. With tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most modern and inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation, personalized service, and an elevated omnichannel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.
Vom Unternehmen geschrieben
Kontaktinformationen
45 West 21st Street, 10010, New York, Vereinigte Staaten
- 888-541-3840
- info@tilebar.com
- www.tilebar.com
3,2
Akzeptabel
8834 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von TileBar
Hi Adam, Thanks for the fantastic review! It’s been a pleasure working with you, and we’re excited to keep delivering the best to you.
Angelika
Our Tilebar designer, Angelika did a great job of picking out the right tile colors and designs to work perfectly with the rest of the bathroom fixtures, etc. I highly recommend using them. Their customer service is also excellent since they were courteous, prompt and answered all of my questions.
10. Februar 2025
Antwort von TileBar
Hi Nicholas, We truly appreciate your positive feedback and your kind words of Angelika! It’s clients like you who make our work so rewarding. Thank you for being a valued client.
Quick shipping and replacements for…
Quick shipping and replacements for broken pieces
28. Februar 2025
Antwort von TileBar
Hi Lindsay, We truly appreciate your feedback! It makes us happy to hear that our services have met your expectations. We appreciate you being a loyal customer.
Having support from TileBar as a designer
Having support from TileBar as a designer, and having a rep I can turn to for support was super helpful. They were great about securing an order and following up as the tile was coming in.
10. März 2025
Antwort von TileBar
Hi Katie, Thank you for your amazing review! Your happiness with our services fills us with joy. You are greatly appreciated as a client, thank you for being part of the TileBar family.
Tile bar had the exact tile I was…
Tile bar had the exact tile I was looking for at a good price and was able to ship quickly so I could finish my project. Their customer service reps are professional and helpful. There are so much to choose from that you can find exactly what you’re looking for.
10. März 2025
Antwort von TileBar
Hi Rose, Thanks for the fantastic review! It’s been a pleasure working with you, and we greatly appreciate you being part of the TileBar family.
Broken Sample Tiles
I placed two orders, and three of the sample tiles arrived broken. I’m happy to provide order numbers and share pictures but do not need to replace the tiles.
29. Dezember 2024
Antwort von TileBar
Hi Jennifer,
We apologize your recent shopping experience was not great and appreciate you bringing this to our attention. Our team would certainly like to improve your experience with us. Your concerns have been escalated and we will be reaching out privately. Please keep an eye on your inbox.
Tile matching
I needed to order some additional tile to match a previous order because we liked the tile so much, we decided to tile the rest of the house. TB was able to match the lot numbers and get us the tile we needed. They were easy to work with.
20. Februar 2025
Antwort von TileBar
Hello, We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations. Thank you for being part of the Tilebar family.
Great customer service with quick…
Great customer service with quick response and follow-up.
1. April 2025
Antwort von TileBar
Hi Cathy, We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. Thank you for being a valued client.
Customer service is exceptional and…
Customer service is exceptional and samples have been amazing quality. Have not received my order yet so cannot comment on end result until the transaction is completed.
10. April 2025
Antwort von TileBar
Hi Paulina, We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations and can't wait for you to complete your project as you have envisioned.
Antwort von TileBar
Hi Liz, We truly appreciate your generous compliments! It makes us happy to hear that you were easily able to navigate our website and that we were able to assist you as you needed. We appreciate you being a loyal customer.
They're the best
TileBar has the best customer service, and an excellent selection of tile.
10. April 2025
Antwort von TileBar
Hello, Thanks for the fantastic review! Customers like you are the reason we love what we do. Thank you for being part of the Tilebar family.
DO NOT ORDER FROM TILEBAR.COM if you…
DO NOT ORDER FROM TILEBAR.COM if you expect reliable shipping and customer service!
I purchased tiles for a project with a tight timeline, ordering well in advance based on their product info, which stated I should receive them in 10 days. After two weeks with no delivery, I called and was told that items don’t ship for 5 business days—yet my order still hadn’t shipped, and there was no communication on when it would.
When the tiles finally arrived, they were completely wrong. I contacted customer service immediately, provided all requested details, and repeatedly asked for an updated timeline—now facing project delays due to their mistake. They assured me my replacement order would be given "top priority" and that I would receive a shipping notification soon.
It has now been five more days, and I have yet to receive any shipping update. This experience has been nothing short of frustrating and unprofessional. If you need tiles on a schedule, avoid TileBar at all costs!
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von TileBar
Hi April,
We apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. We will be reaching out to you privately to discuss this matter, so we may properly assist you. Our team would certainly like to improve your experience with us, so please keep an eye on your inbox.
Triple check all your materials
Box full of cracked tiles and sent the wrong grout color that I of course did not realize was the wrong color until my tile was already grouted.
31. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von TileBar
Hello,
We’re truly sorry to hear about your negative experience and appreciate you taking the time to share your feedback. Your concerns are important to us, and we’re committed to making things right. Our team will be reaching out to you directly to address this matter. Please watch for our message in your inbox.
$1412.81 in products never received. No communication
Ordered tiles over a month ago on Nov 11 2024 and still did not receive anything yet (today is Dec 17).
They gave a tracking number that does not work. Unfortunately the company stopped replying to my emails, despite reaching out several times throughout November and December. So having to go through the bank to get my money back now.
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von TileBar
Hello, we apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. We did note that you have been working with a few members of our team that have provided you more insight on your shipping details with the carrier. Your concerns are taken very seriously and we want to ensure you have clear communication. Our team would certainly like to improve your experience with us, so please keep an eye on your inbox for further updates on your shipment.
Tile bar shipped tiles without any…
Tile bar shipped tiles without any packaging. They arrived damaged. Tile bar is refusing to place the damaged tiles despite picture proof of cracked and shipped pieces.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von TileBar
Hi Joy, I apologize that your shopping was not great, and not a proper reflection of how we would like to assist our clients. We appreciate you bringing this to our attention. After reviewing the details from your order, I do see your trade rep has been assisting in resolving this matter. We look forward to providing you with a resolution that works well for you.
Great Experience
Easy to maneuver the website for tile selections. The help I received from my designer. The room simulator so I could see how the tile looked.
1. Mai 2024
Antwort von TileBar
Hi Caroline,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.
Effective customer support
Had an issue ordering a sample online. I called up TileBar support and they had me on my way with my samples in a few minutes. Professional and helpful!
20. Juni 2024
Antwort von TileBar
Hi Parker,
Thank you for your kind words! We're thrilled you loved your experience with TileBar.
Customer Service is Great
Customer Service is friendly and knowledgeable.
I would have given a four rating because my samples order was delayed for quite a bit because not all of the samples were not available, however, when I reached out, I was told why they were holding it and trying to ship it all at once. I wish they would send what they have or give you the option to take part of the order and wait for the other, etc., without you having to call in. Because Customer Service has been so great and accommodating they had to receive a five
9. Juli 2024
Antwort von TileBar
Hi Shalene,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. For situations like this, we are working on improving our sample system. Thank you for being part of the Tilebar family.
Fantastic SERVICE AND SHIPPING
Fantastic Pro service by Natalie and incredibly fast shipping.
7. August 2024
Antwort von TileBar
Hi Pam,
Thanks a ton for the positive feedback! I’m really glad to hear you had a great experience.
Antwort von TileBar
Hi Judy,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding.
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