The staff addressed my issue in a timely manner and had great follow-through, they were so understanding and kind!— The fact that Timbuk2 offers a lifetime warranty on their items and will often repai... Mehr ansehen
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Das sagen Bewerter
I sent my backpack to Timbuk2 for repair, but FedEx ended up losing it on the return trip. Even though the mistake wasn’t theirs, the customer service team — Marlene especially — went above and beyond... Mehr ansehen
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Repair to Like-New is Even Better than Brand New! I cannot tell you all how happy I am to get two much-loved Timbuk2 bags back, repaired to like-new, after 15+ years of hard use. Some damage was co... Mehr ansehen
Unternehmen hat geantwortet
The roller board quality is solid. However, when the handle broke, customer service sent me a new handle part to install myself. This required removing and then installing over 30 screws which in my o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktinformationen
San Francisco, Vereinigte Staaten
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Gut
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Antwort von Timbuk2
Sorry for the silence here—that’s not the experience we want for you. We’ve recently had some warehouse technical issues that caused delays in shipping, including your bag clips.
Our team is working to get everything back on track and your order will be shipping soon.
We appreciate your patience!
Shipping issues
My husband's generic backpack tore unexpectedly; he wanted to replace it with something inexpensive. I encouraged him to look at a high quality backpack because he commutes into Manhattan everyday. The website indicated that the backpack we selected was in stock, and that it ships in 1-3 Days. That was 13 days ago. Being without a backpack has been enormously inconvenient. Moreover, we've not had any communication about why there has been a delay in shipping.
23. April 2026
Antwort von Timbuk2
Thank you for your review—we’re really sorry for the delay and the lack of communication. That’s not the experience we want for you or your husband, especially when he relies on his backpack for a daily commute.
We understand how frustrating it is to be told an item is in stock and shipping quickly, only to be left waiting without updates. We’re apologize that we're experiencing technical problems in our fulfillment center and many orders have been affected with shipping delays. Your order will be on the way in the next day or so if it isn't already!
We truly appreciate you choosing Timbuk2, and we’re sorry we fell short here.
I haven’t received the item I ordered…
I haven’t received the item I ordered yet,
I might like it, a lot!
I can only describe my wait and the fairly poor communication regarding the delays in delivery! It was fairly poor, LOL.
22. April 2026
Antwort von Timbuk2
We hear you—and we’re really sorry for the wait and the lack of clear communication. While we did post about the delays on our website and we did contact all customers with orders, our communication clearly did not make its way to you and we apologize.
We know that once it arrives, it’ll be worth the wait—but we know we need to do better getting it to you.
Took too long to ship
22. April 2026
Antwort von Timbuk2
We’re sorry your order took longer than expected to ship—that’s not the experience we aim to provide.
We’re working to improve our shipping times and communication so this doesn’t happen again. If there’s anything we can still help with, feel free to reach out to us at customerservice@timbuk2.com.
Thanks for your patience and for choosing Timbuk2.
Poor Customer Service
Highly disappointed in my recent (and second) purchase from Timbuk2. They were having warehouse issues so orders were significantly delayed. When I asked if they would be wiring to overnight my order after waiting 3 weeks, they ignored my request. I understand things happen but at least try to keep a customer and offer to expedite the order when it’s that late.
9. April 2026
Antwort von Timbuk2
We’re really sorry for the delay—and even more so that your request to expedite your order wasn’t acknowledged. After waiting that long, you absolutely deserved a timely response and a better effort from us to make it right.
While we did experience warehouse issues, we should have communicated more clearly and followed up on your request. That’s on us.
We truly value your continued support, especially as a returning customer, and we’re sorry we fell short this time.
I bought my last Timbuckt2 messenger…
I bought my last Timbuckt2 messenger bag in 2011. Incredible quality and durability.
In 2026, I ordered the replacement and am really disappointed in the quality downgrade. No more padded shoulder strap. No outside pocket to slide onto my rolling suitcase. No handy exterior pocket.
Quality overall has suffered significantly. I made the mistake of not paying attention to the return details because I never imagined returning the product. Now I am stuck with a crappy bag and out $170.
This review is my only attempt to help others from making a similar mistake.
9. April 2026
Antwort von Timbuk2
Thank you for being a long-time Timbuk2 customer—we truly appreciate your support over the years.
We’re really sorry to hear that your new bag didn’t meet the expectations set by your previous one. Feedback like yours is important, especially from customers who know our products so well. While some designs and features have evolved over time, we understand how disappointing it is when those changes don’t align with what you valued most.
We’d like the chance to look into this further and see if there’s anything we can do to help. Please reach out to our support team—we don’t want you to feel stuck with something you’re unhappy with.
Very quick turn around on repairing my…
Very quick turn around on repairing my bag. Great company
22. April 2026
Antwort von Timbuk2
Thanks so much for the kind words! We’re glad we could get your bag repaired and back to you quickly—appreciate you being part of the Timbuk2 community.
I am a long time fan
I am a long time fan, love playing with custom messenger bag customizations. I trust you still think of you as a local business with global reach.
21. April 2026
Antwort von Timbuk2
We appreciate you being a long-time fan! Customization is at the heart of what we do, so it’s great to hear you’re still having fun with it. And absolutely—we’re proud to stay true to our roots as a local brand while reaching customers around the world. Thanks for growing with us.
Won't be buying Timbuk2 again
With this understanding: "We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear" my wife and I must say that we were not expecting failing fabric to be a representation of normal wear and tear. That feels like a defect and one that should be factored in the "discretion" of your company
21. April 2026
Antwort von Timbuk2
Thanks for taking the time to share this—we understand why this would be frustrating.
We aim to build bags that stand up to real life, and when something doesn’t hold up as expected, it’s absolutely worth a closer look. While our warranty does distinguish between defects and normal wear and tear, we know that line isn’t always clear from a customer’s perspective—especially when it comes to fabric performance.
We’d be happy to review your bag again to make sure we’re evaluating it fairly and in line with our standards. If you’re open to it, please reach out to our team at [support email] with photos and any prior case details, and we’ll take another look.
We appreciate you calling this out—it helps us continue to improve both our products and how we support them.
Antwort von Timbuk2
Appreciate the kind words! We’re happy to hear everything was smooth and accurate—thanks for choosing Timbuk2.
Good Quality, Still Awkward
This is a dual perspective review! This is my second custom Timbuk2 messenger bag, the first having lasted through 15 years of daily use before the liner disintegrated. Even today, the canvas and hardware were still in good shape, such that husband harvested the straps and hardware to repair one of his bags. On to its next life! Having loved my previous bag, I purchased another one, obviously ;) After 15 years, the company has made a few changes, some great, others questionable. The ordering process is still excellent- color selection is fantastic and authentic to what is seen on screen, website is easy to navigate and understand, 360 photos great. I ordered a medium, which either by accident or design is bigger than my old bag. I like the “bucket” design - it is more than spacious for my laptop, various folders and notebooks, large headphones, hardback book, drink vessel, laptop cable, and a spare jacket. The drink pocket add-ons were a great idea-they work great as cable caddies. The double sided security pocket is an improvement over the previous single sided pocket. So why did I give this a 4, you ask? I’ve been using this bag daily for a month, as well as taken it on one flight already, and I still can’t quite get used to the oddities. I’m a short torso’d person (14 inch spine) and even though I’ve shortened the strap, the strap length to bag size feels disproportionate. Doesn’t carry well; feels big for me. The quick adjust buckle loosens if it touches anything at all and I don’t like having to tighten/loosen the strap EVERY time I put the bag on. The closure buckles are hidden under the lid of the bag (maybe for better security?) which makes them difficult to use. The lid itself seems a little too short, such that it doesn’t want to cover the bag when just folded over; the buckles have to be engaged to keep the lid from flapping open. And why, WHY is Velcro still standard on these bags?? For the most annoying feature, it’s great that Velcro silencers are now sold separately, but it’s a custom bag already- why not make Velcro an optional feature? I bought the recommended size of silencers and they’re still about 2 inches too short to cover the whole strip. I feel like after a whole month, the bag and I should have bonded by now. And finally, no longer “handmade in San Francisco.” So, all that being said, I’ll see you in another 15 years. Probably.
11. März 2026
Antwort von Timbuk2
Wow—thank you for such a thoughtful (and long-term!) review. 15 years of daily use is exactly the kind of story we love to hear, and we’re honored you came back for a second custom bag—and even gave the first one a second life.
We’re really glad to hear the build quality, customization options, and new features like the bucket design and added pockets are working well for you. That said, we appreciate you calling out the fit and usability details—especially around strap proportion, buckle access, and the Velcro. That kind of real-world feedback is incredibly helpful and something we share directly with our product team.
Fit and carry—especially for different body types—can make or break the experience, and it’s clear we didn’t quite nail that for you here. The note about the strap adjuster and lid coverage is also super valuable, and we hear you on wanting more customization options (like Velcro-free builds).
Thanks again for sticking with us after all these years and for taking the time to lay this all out so clearly. We’ll be here when you’re ready for round three—and hopefully we’ll have earned that 5th star by then.
Excellent Customer Support
I am pleased that Timbuk2 stands behind the products they sell and truly honors their lifetime warranty.
14. April 2026
Antwort von Timbuk2
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our customer support and that our lifetime warranty met your expectations. Standing behind our products is something we take seriously, and it means a lot to know it made a difference for you. We truly appreciate your support and look forward to continuing to serve you in the future!
Recommended sizes for laptops are WAY OFF.
The laptop size recommendations on the Timbuk2 website were WAY off. I have a 17" laptop so I ordered a large classic messenger bag as recommended, and the bag is WAY oversized and too large. The laptop is swimming inside the bag. It would fit inside a medium or probably even a small size bag. Now I need to go to the trouble to return it (after it took ten days to get here). You all need to be more accurate with the bag dimensions on the website.
8. April 2026
Antwort von Timbuk2
Thank you for your feedback—we’re really sorry to hear about your experience.
It sounds frustrating to wait for your order only to find the size recommendation didn’t meet your expectations. We understand how important a proper fit is, especially for something like a 17" laptop, and we appreciate you calling this out. Your note about the bag feeling oversized and the laptop not fitting securely is especially helpful.
We’re actively reviewing how we present sizing guidance on our site to make it more accurate and intuitive, and feedback like yours plays a big role in improving that.
In the meantime, we’d love to help make this right. Our team is reaching out to you directly to assist with a return or exchange and ensure you end up with a bag that fits your needs. If you have any immediate questions, feel free to reply here or contact us at customerservice@timbuk2.com.
Thanks again for bringing this to our attention—we appreciate the opportunity to improve.
Terrible quality and repair service
update- still waiting for someone to contact me as promised.
Terrible - went through the wash in gentle cycle and frayed all over. Paid to ship it and Timbuk2 didn’t repair. Won’t buy their stuff again.
7. April 2026
Antwort von Timbuk2
Hi there — we’re really sorry to hear about your experience. That’s definitely not the quality we aim to deliver.
We do want to note that putting the bag in a washing machine isn’t recommended, as it can damage the materials and construction. That said, we understand how frustrating it must have been to go through the repair process and not get the outcome you expected.
Our team would still like to help make this right. We’re reaching out to you directly to take another look at your situation and see what we can do.
Thank you for bringing this to our attention.
I used this company's products for over…
I used this company's products for over 20 years. They recently fixed up my gym bag(no longer made) with new panels. Quality work. I usually use their online store for products but their Livermore location has plenty products to look at in person.
9. April 2026
Antwort von Timbuk2
Thank you so much for your continued support over the past 20 years—it truly means a lot to us! We're glad we could give your gym bag a new life and that you're happy with the quality of the repair. It's also great to hear you've had positive experiences both online and at our Livermore location. We appreciate you taking the time to share this and look forward to helping you again in the future!
I like the quality of the bag so I…
I like the quality of the bag so I purchased another one it was really easy and convenient
9. April 2026
Antwort von Timbuk2
Thank you so much for your continued support! We’re thrilled to hear you’re happy with the quality of your bag and that your experience was easy and convenient. It means a lot that you chose to come back for another one—we truly appreciate it!
Do yourself a favor and purchase your next bag from Timbuk2!!
Timbuk2 is a company that we can always rely on to deliver quality and attractive bags! Thank you!!
10. Dezember 2025
Antwort von Timbuk2
Thank you so much for the kind words and support! We’re thrilled to hear that you’ve had such a great experience with our bags. Delivering quality and design our customers can rely on is what we strive for every day. We truly appreciate you choosing Timbuk2!
My new favorite messenger bag
My new favorite messenger bag. If I was to be asked to write a book about my bag that would be the title. I been using it since it arrived to my house, yes I did take two week break of using it "bad idea" and now it gets thrown around my shoulder every work day. And I would love to get a custom backpack.
Oh one more thing I love is it ambitious, right shoulder or left.
10. September 2025
Antwort von Timbuk2
Thanks so much! We love hearing that your messenger bag has become your everyday go-to—even after that short break. Glad you’re enjoying the ability to switch shoulders, too—it really does make a difference. Appreciate the support!
The process of purchasing was great
The process of purchasing was great. The bag is a great size but the strap loosens constantly while I’m walking.
2. April 2026
Antwort von Timbuk2
Hi there—we’re reaching out to follow up on your review. We’re really glad to hear the purchasing process was smooth and that you’re happy with the size of the bag.
We’re sorry the strap loosened while you were walking—that’s definitely not the experience we want for you. We’d love to help resolve this. We are reaching out to you for more information and to help find you a positive solution.
Thanks again for your feedback—we appreciate you giving us the chance to make this right.
I love these bags
Everything was great except that there always a little problem with package tracking.
Another small thing: I thought it came with a "standard" shoulder pad, and that ordering a color-matched one was just for extra style.
...But actually it didn't include a shoulder pad.
This is my second Timbuk2 bag.
The first one was from the original line, so I had it for over 20 years. These are indestructible, The only reason I got a new one was because my friends kept complaining about how old my bag looked.
1. April 2026
Antwort von Timbuk2
Thank you so much for your continued support—we love hearing from longtime customers like you!
It’s amazing to know your original bag lasted over 20 years—that’s exactly the kind of durability we aim for. And we’re glad you’re enjoying your new one overall.
We really appreciate your feedback on the tracking experience and the shoulder pad. We understand how both could be frustrating, and we’ll make sure to pass this along to our team so we can improve clarity and reliability moving forward.
Thanks again for choosing Timbuk2 (twice!)—and hopefully this one earns another couple of decades with you, even if your friends have opinions about it
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