Io e il mio compagno abbiamo prenotato con loro tour privato di 10 notti a Pechino, Xi’an, Zhangjiajie e Shanghai. È andato tutto bene, spostamenti programmati perfettamente, guide (Kevin, Lola, Tony... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We booked a private tour with them to Xi'An and Dunhuang. We had professional and helpful advice from the outset and the tour was tailored to our interests. It was great to have one person who was d... Mehr ansehen
Unternehmen hat geantwortet
Fuss free booking online. It comes with free cancellation and changes to booking if there's any change in travel plans. Staff are very responsive to email query. I was attended by its Travel Consultan... Mehr ansehen
Unternehmen hat geantwortet
Io e la mia famiglia abbiamo acquistato online da questa agenzia tutti e 5 i biglietti del treno della nostra vacanza in Cina. E' stata una piacevole scoperta: siamo stati costantemente aggiornati vi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
As the largest online tour operator in China, TravelChinaGuide Tours offer many choices of holiday plans leading you to explore over a hundred worldwide destinations. Best deals on small group tours, tailor-made private tours, flight and train tickets bookings are available with guaranteed quality service.
Kontaktinformationen
5F, Yu Yuan Mansion, No. 65 Nan Er Huan Xi Duan, Xi'an, 710068, Xi'an, China
- +86-29-85236688
- travel@travelchinaguide.com
- www.travelchinaguide.com
4,8
Hervorragend
483 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service
I have used their service twice for booking speed rail tickets.
I made a few errors in booking, resulting in a lot of extra works for them. The team was very patient in handling my case and refund.
A very pleasant experience. I highly recommend them.
8. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Klim,
How excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It's our honor to help with booking. Thank you for trusting us. We are ready to serve you again whenever you need.
Best Regards,
Customer Service
Ideal for business travellers
Very easy to navigate and book, even when on the move, with helpful and speedy staff. Ideal for business travellers.
31. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear DS,
Thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed.
Best Regards,
Customer Service
It was my first time in China Mainland…
It was my first time in China Mainland and Travel China Guides took care of booking my Highspeed Train ticket from Beijing to Hefei. They calmly and efficiently made sure I received my ticket and direction on how to get my e-ticket when I arrived at the station. I highly recommend them!
24. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear LM,
Thank you for taking time to write this kind review. It gives us a big thrill to hear you are satisfied with our booking service. Efficient and convenient booking is what we adept at. Thanks again for choosing us. Please feel free to contact us if needed.
Best Regards,
Customer Service
I booked trains in China with TCG
I booked trains in China with TCG. It was fast and easy. Once I made a mistake and booked a wrong date – my mistake was immediately addressed, the trip cancelled and the money returned.
I recommend this company.
20. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Martin,
Very appreciate your time of sharing your booking. It is our pleasure to help you with the booking problems. Thanks for choosing us. We look forward to serving you again!
Best Regards,
Customer Service
Beware of this company
Beware of this company. They will charge you monies for bookings, will not fulfill the booking and then will not refund the monies. DO NOT use them for train bookings etc unless you are ok with losing your monies.
2. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Bradley,
We are deeply sorry for the unhappy experience.
You paid us USD40 on May 03, 2023 by Paypal and we made full refund to you on May 05. Paypal company confirmed that the refund was completed on May 05. If you paid with your credit card, then the refund will be returned to your card. Please double check your account, if you still haven't received it, please kindly let us know and we will contact Paypal company again to check the problems.
Tour of Xi'an and Terracotta Army
A highly enjoyable one-day tour of the Terracotta warriors and Xi'an City walls, as well as the Small Wild Goose Pagoda and Muslim Quarter.
Everything was taken care of, and Susan was an excellent, thoughtful and knowledgeable guide.
22. September 2022
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Paul,
It is so nice to read your review. Thank you for travelling with us. We will pass your praise to Susan and keep improving to be an excellent tour operator. We look forward to another chance to serve you in the near future. Wish you a good day!
Excellent, trouble-free service
I contacted Travel China Guide to help me arrange a private airport to train station transfer, train tickets between Kunming and Dali, and a 3-day solo custom private tour that included Lijiang, Xizhou, Shihgu, Yuhu, Shuhe, Baisha, Shaxi, and Tiger Leaping Gorge. Doris Chang was my contact and she was a star from the get-go: responsive, patient, professional, and thorough. Our pre-trip planning email communication was seamless. Once in China, we communicated by WeChat. Mike, my English-speaking airport to train transfer guide in Kunming was also great. Mike was friendly, professional, and made sure I got on the right train. Kevin was my Dali-based guide who took me around Xizhuo, Shaxi, and the Shizhonshan Grottoes. Alice, my Lijiang-based guide, took me around Lijiang, Yuhu, Shuhe, Shigu, and Tiger Leaping Gorge. Kevin and Alice were friendly, professional, and knowledgeable. My private driver was also excellent. Travel China Guide delivered excellent, trouble-free service. I look forward to arranging future trips with Travel China Guide. Thank you!
6. Februar 2020
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Newtella,
Greetings from TravelChinaGuide! Many thanks for taking your precious time and writing the review of your tour experience with us. What a delight to know that you enjoyed your private China tour to Yunnan and were satisfied with our car transfer service and train tickets booking service. From your word, we learn that not only our professional travel consultant Doris, but also our local guides met your expectation. It is always a great moments for us to receive such inspiring tour feedback. Thanks again and we look forward to another China tour with you.
Best Regards,
Customer Service
Travel China Guide Tours is Great!
We had an excellent experience booking a 2-day Xi'an Tour with Travel China Guide. The customer service was excellent, all questions were answered promptly, and our contact (Vera) worked to ensure that we were able to add items to our tour to tailor it to our specific wishes. Our tour guide (Tracy) was also fantastic and extremely knowledgeable. I recommend this service highly.
22. Jänner 2020
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Stef,
Thanks so much for sharing your 2 days Xi'an tour with TravelChinaGuide. It is nice to learn that you had an excellent experience and were satisfied with our customer service from our travel consultant Vera. We were also thrilled to know that you also recognized our guide Tracy's service. Thank you again for your support and we are looking forward to another chance to serve you in China.
Best Regards,
Customer Service
excellent service and guide
excellent service and guide , perfect on time and full of detailed historycal descriptions,
20. Jänner 2020
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Carlo p.,
We appreciate your time to post your China tour review and let us know that you were pleased with our service as well as our guide. In addition, it is a nice thing that you enjoyed the historical sites we arranged for you. Thanks and we all expect to serve you again should there is another chance for you to come back to China.
Best Regards,
Customer Service
Amazing Guide for an amazing trip
Amazing Guide for an amazing trip. Would do it definitely again!
9. Jänner 2020
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Gerhard,
Thanks for choosing TravelChinaGuide to arrange your China tour. It is good to know that we have brought you an amazing China trip and our guides' service met your expectation. Thanks for your kind recognition. We can't wait to obtain another chance to serve you in China.
Best Regards,
Customer Service
Excellent trip with Travel China Guide
Great experience! Guides were very knowledgeable, friendly and were outstanding communicators. Itinerary was followed expertly. Tour was well organized with a variety of experiences and attractions. One highlight was the home-cooked lunch in a Chinese family's apartment. Very nice lady and a fabulous cook! Other experiences, choice of hotels and restaurants were all first rate. A couple that I wasn't too excited about in advance turned out to be fun and informative beating my expectations. My tour was a great way to learn about China's past and present! Very pleased with my trip!
6. Jänner 2020
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Bob V.,
Thanks so much for sharing your great experience regarding your China trip with us. It is our great honor that you were satisfied with our tour arrangements on the itinerary, the meals, the hotel accommodations etc. From your words, we are also happy to learn that you were pleased with the service of our guides in each city and enjoyed the home-cooked meal prepared by the hostess in a local Xi'an family. Your satisfaction is the biggest encouragement to our work. Thanks for your acknowledging and have a nice day.
Best Regards,
Customer Service
Highly recommended tour.
My wife and I took a 2-day tour and visited the Leshan Buddha & Mt. Emei. Our guide Lisa and the driver were both very professional, knowledgable and shared very many interesting stories with us. The vehicle and the accommodations were very good as promised. We really enjoyed the tour, and later booked another tour with the same company in Xi'an. They also modified the pick up and drop off locations for us. I highly recommend this company!
Steven
3. Jänner 2020
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Steven L.,
Greetings from TravelChinaGuide! Many thanks for taking your valuable time and posting such an inspiring tour feedback for us. Besides, we are thankful for your kind support on our tour service. What a delight to know that both your wife and you enjoyed your Leshan Buddha & Mountain Emei tour as well as Xi'an tour with our arrangements. Thanks for your highly praise on our service and we hope that you can use our service again in the near future.
Best Regards,
Customer Service
I loved my experience with Travel China
I and my husband traveled by Travel China in October 2019 and have marvelous moments! Travel China is an excellent company. We had all the support we need. I recommend their services for everyone that wants to travel to China.
2. Jänner 2020
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Marcia,
Thank you for sharing your tour review with us! It is a great joy to see that you and your husband had a marvelous tour experience in China with TravelChinaGuide and our services were to your satisfaction. We are committed to building the best service team all the time and your recognition is our biggest driving force of improving. Thanks again.
Best Regards,
Customer Service
A must if you are planning travel in China
Lexi was wonderful. She help me planned my China trip. We started from Beijing to Chengdu, then high speed train to Xi'an. She planned all of our daily tours. In each stop the driver and tour guide was professional, prompt and excellent in English. Took us to lunch at local restaurant which we will never find. I highly recommend them vs Viator or Expedia which is just a online booking site which provide no services.
25. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Paul Tang,
Thank you for choosing TravelChinaGuide to arrange your China tour and train tickets, and sharing your travel experience with other travelers. It is a great moment to know that you were pleased with the service of the drivers and local guides in each city we organized for you. We are also glad that our travel consultant Lexi has met your expectation. Thanks for your highly praise on our service. We wish to obtain another chance and serve you in China again soon.
Best Regards,
Customer Service
Travel China is perfect for visitors…
Travel China is perfect for visitors unfamiliar with China
We used Travel China to book our train tickets from Beijing to Shanghai. The tickets were delivered to our hotel and we boarded our train without any problems or surprises.
We also booked one of Travel China's day tour of Beijing. We liked the small size of their tours, and their tour guide spoke English perfectly. Their driver fetched us from our hotel, took us to the Forbidden City, Panda Zoo, Summer Palace and Temple of Heaven all within one day, and dropped us back again at our hotel in good time.
We would be perfectly happy to use Travel China again if we visit China in future.
24. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Kien Choong,
Sincere greetings from TravelChinaGuide! Thank you so much for choosing us for both train tickets and tour booking. It is our great honor when we learn that you were not only satisfied with our tickets delivery service, and you also enjoyed a great day in Beijing. Your positive review is the best reward and power to us. Thanks again for your kind recognition. We are looking forward to the day when you could use our service again in the near future.
Best Regards,
Customer Service
10 Wonderful days in China
We made a 10 days private tour in China with Travel China Guide, visiting Beijing, Shanghai, Yang Tze River Cruze and Xian. We had memorables moments, All guides were kind and very flexible with our demands, speaking perfect english and willing to show us all aspects about the places we visited. Fantastic hotels and a good timetable of flights and high speed trains made our tour unforgetable.
21. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Luis Antonio Araujo,
How kind of you to have posted this inspiring review! Thanks for your highly recognition on the services of TravelChinaGuide. What a nice thing to learn that we have brought you a memorable tour in China and our guides' accommodating service and excellent knowledge met your expectation in each city you visited. It is our great honor to have offered you an unforgettable China tour experience. We sincerely hope that you will join us to explore other holiday destinations in China again soon!
Best Regards,
Customer Service
3-Day Beijing Tour
Travel China arranged my visit which included accommodation, airport transfer and sightseeing. Had incredible time.
14. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Sinha,
It is our pleasure to read your review here. We are more than excited to know that you were pleased with our arrangements on your Beijing tour and you had an incredible time with us. Thank you for your support. Please do not hesitate to contact us should you need any further help.
Best Regards,
Customer Service
Very good and nice travel agent
Very good and nice travel agent! I had a wonderful time in Beijing and Xi'an. I would like to recommend anyone who is going to China, please do take up any tour by TravelChinaGuide!!!
13. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Bong Lui Lui,
We are thankful for taking your precious time and writing the review regarding your tour with us online. It is a great pleasure that you were satisfied with our tour service and you had a wonderful time in both Beijing and Xi'an. Thanks for your recommendation and wish to serve you again soon.
Best Regards,
Customer Service
The perfect travel advisor
We've recently travelled to China with the valuable assistance of Travel China Guide. We organized our trip mostly as independent travelers, with the advice and support of Kelly, our designed travel advisor . Since the first consultation by mail when preparing the trip, she solved all the questions and doubts, and helped us to define the route, to get the train tickets and to book a 3-day Yangtsé river cruise. While traveling, we used the web to get information about city transport, restaurants and highlights to visit .
We're fully satisfied.
5. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Roser Porta,
Thanks for using TravelChinaGuide to arrange your train trip and your Yangtze River cruise in China. We can't be happier to know that you were satisfied with Kelly, our professional travel consultant and received many useful travel information from us. Your praise is the greatest encouragement on our work. We are waiting for your next China tour with us.
Best Regards,
Customer Service
Great service!
The service was efficient and I was provided with all the details necessary for the trip. Emily, the travel consultant, was very prompt in answering all my queries. Also the tour and the trip details were as described. I definitely recommend this tour company!
1. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Travel China Guide Tours
Dear Mariana Miroiu,
Greetings from TravelChinaGuide! Thank you very much for your recommendation on our company and our tour service. We are more than happy to see that you think our service efficient and useful. Your satisfaction is the great encouragement for us. We really appreciate your support and sincerely hope to serve you again next time.
Best Regards,
Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.