Charles Trent Bewertungen 

Ordered this for my partner. He isn't happy at all.

Don't like leaving bad feedback especially being self employed myself but honestly what a horrible experience with this company. Wish I went elsewhere and wouldn't bother with them again.

First of all I messaged them about a gearbox and asked would this fit my reg and VIN number. No one answered for ages so I had to phone to chase my enquiry, the gentlemen on the phone said sorry but it wouldn't fit my car and sent me a link to another gearbox, which cost £280 more. But I bit the bullet as I needed it for a customers car. So I brought it, to then a few hours later receive a message back on eBay saying hello yes this gearbox fits (original one) that I sent to them. So I asked if they would split the difference in the gearbox twice and they stopped replying. Funny that. Also requested a callback on Friday and never received one. To top it off the delivery took ages. I ordered it on the 6th of October and it took nearly a week on a £1000 gearbox. That is absolutely shocking what an awful experience I wouldn't order again if they were the only place in the country to have what I needed. Not even so much as an apology when I rang up to cancel. Scummy company

Trying to get a spare for my Ford Eco Sport(does not supply one) and after a couple of disappointments I came across Charles Trent. I spoke to Mark Farrer who was very helpful and found me the correct size wheel and is already out for delivery.

Bought a car at their auction. I was on holiday at time and tried to pay by credit card but they don't accept cards anymore. I emailed them immediately and said im back on Saturday and I can transfer it over then since you dont take card (would be no big deal to 99% of business but not charles trent - thats a major dilemma for them). They replied saying it has to be paid by friday. I said its 1 day extra ill do it when Im back its impossible for me to transfer it without my card reader and afterall i didnt assume you wouldn't accept card payments on account of it been 2026!. Just went on the auction to pay the invoice. They've deleted the sale and relisted the car to go through auction again in 2 days. I buy loads of cars via this auction from many companies and all been brilliant apart from this company. Clearly all they want to do is make your life difficult for absolutely no reason. Totally uncalled for. Staff should be ashamed.

I bought a passenger rear door for my civic,luckily for me it was next day delivery and grade A ,it had one tiny tiny mark,as mentioned in grading section,I was able to get it put on before my husband came home from his trip,he didnt notice the swop(id damaged mine so need decent replacement quickly)and he still doesn't know.it was delivered quickly,safely&with care,i wouldnt hesitate at using them again and would definitely recommend them,very very happy with it,Thank you

Ordered my part via website.
Described as accurate as could be expected.
Followed up with a chat on the phone.
Part was sent same day.
Courier issues shows no reflection of the company.
Part was received in very good condition.
It was well packaged and in no way able to be damaged in transit.
Fitted part found no issues.
Defo would use them again.

Do not trust this company. Sold us an engine online (eBay uk) that had supposedly been fully tested prior to removal, we even contacted them to confirm this prior to purchasing. Engine was bought complete to save us the the extra work of swapping everything over and cost more than double of what a bare engine would of cost. Engine fitted and struggles to idle with plumes of white unburnt diesel smoke from exhaust, once warmed does improve although has a slight diesel knock at low revs. No fault codes stored and no engine lights on dash. We suspect injectors or possibly even low compression on a cylinder or cylinders. Engine comes with a 3 month warranty so we contacted charles trent ltd and it took them 3 days to get back to us with the request we do more checks and injectors arnt covered under warranty etc etc. We paid over the odds for a complete running engine and received nothing of the sort! There refusing to accept this back and refund. Complete and utter sharks, do not give these people your hard earned money!

Ebay item number 278126089551

It is so nice to deal with a professional company that puts customer care first.
Ordered the wrong part and return was delayed. But Molly & Nathan were brilliant and sorted it all out a refunded quickly.
Great company.

I purchased a gear box that supposedly had 52k miles. Delivery straight to repair garage and fitted into my car along side new clutch new duel mass flywheel and all the bells and whistles at a cost of £1300. The gear box is dead layshaft bearing is screaming and the gear box is not fit for purpose. Im £1300 out of pocket and my car is still not driveable. Im worried its going to ruin my new clutch and to top it off I've waited 3 days and Charles trent have still not dealt with the issue still not sent a new gear box. Im a single parent with 4 kids and I used all my savings on this repair but me and my children are left with no car and no resolution off Charles trent. Order-16-15001-96733. They gave me a fake number at first to communicate off 2 days have passed and they are not even getting back to me or answering my messages. I feel like giving up

Well what can i say, ordered a part a week ago, phoned first got told order now and dispatched same day see it tomorrow, PERFECT or so i thought, did not get sent till the following day, delivery now Wednesday, ok tracking from DHL says 6.30 -7.30 pm to deliver to a business address, so i stay on late tracking says driver on his way to drop 1 you are 23 then boom its delivered but it hasn't been delivered stayed on late for no reason, parcel cant be found just like the staff at charles Trent, no one answers the phone when they did at 10 minutes to close the manager has gone so far 7 calls been cut off waiting in a que to long 5 requests for a call back, no replies to my ebay messages, just snatch your money and run, I would avoid at all costs

Defiantly do your homework and read Google review and trust pilot reviews not good at all. Ordered a gearbox for next day delivery however the part has been delivered else where and can't get me it so they order another part with less mileage then the one I wanted and same again next day delivery and no sign. The staff has no communication with each other and how do you lose a part twice

Avoid this company.....I recently bought a part from them and despite ensuring the part was correct when it came it was missing an essential fitting and not the full part for replacement......I'm baffled how they could even think is okay to do this.

Any reputable business would not send out parts like this

Very unhappy customer and I would not use them again

I ordered an air conditioning compressor, it arrived with the wiring cut off and I had to repair it myself. Not the great used parts service they promote themselves to be. I needed this part ASAP. Whilst ordering the website had the usual purchase within a timeframe (30 mins left) for despatch today. I placed the order and paid the upgraded next day delivery. The parcel did not arrive the next day and I had to wait an additional day. I requested a refund for the upgrade in delivery time and it was declined! Apparently I hadn’t ordered by 2:00 PM!
Had there not been a countdown timer, I wouldn’t have paid for the upgrade.

Better options available on a well know auction site!!!

Absolute waste of time and money. They sent me completely incompatible car parts that do not fit my vehicle at all. To make matters worse, when I tried to contact them to arrange a return, they completely ignored my messages. Avoid at all costs!

Bought a rear climate control digital panel for an L405 Range Rover. Part was exactly as described, in perfect condition and works perfectly. A big saving over a brand new part. Arrived really quickly, well priced and reasonable postage cost. Overall a really positive experience.

I would not recommend Charles Trent Ltd based on my recent experience.
I purchased an expensive gearbox from them, but it arrived in an unacceptable condition. Part of the gearbox was open, and several lever bolts were missing. I recorded a video immediately upon delivery and shared it with their team as evidence. I also contacted them by phone straight away.
Unfortunately, the customer service has been extremely disappointing. I was promised a callback within two hours, but no one contacted me. I called again the following afternoon and was assured I would receive an update by the end of the day, but again there was no response. When I called later that evening, I was left on hold for almost an hour without any resolution. Today, I have continued trying to contact them since the morning, but my calls have either gone unanswered or I have been left waiting on hold.
For a company selling expensive vehicle parts, I expected much better quality control and customer service. It is unacceptable to supply a damaged or incomplete part and then ignore a customer who is trying to resolve the issue.
If this matter is not resolved promptly, I will escalate it through the appropriate consumer protection channels and pursue my legal rights.
I hope Charles Trent Ltd takes responsibility for this issue and improves both its product quality checks and customer support.

Ordered a rear passenger side bulb holder and light cluster for Skoda Yeti. Original had leaked and corroded. Arrived next working day by courier. Really carefully packaged. Great price. To my surprise included all the bulbs. Fitted and worked. Very happy.

Bought a “Low milage Gearbox” paid premium price what arrived looked old. Paid to have it fitted it failed within four weeks. Charles Trent ltd. Tried many stalling tactics & wanted photos of everything, they spoke with my workshop then demanded a video of a broken gearbox. I’ve now given up as their demands are ridiculous. I will shortly advertise this heap of Charles Trent Scrap on Ebay. Avoid at all costs.

Shocking experience, took my money and never delivered the part! It's a scam site at this point. Kept me on hold for half an hour and cut me off straight away. This place should be investigated!

DO NOT USE. TERRIBLE.
Purchased £800 Vauxhall engine that turned out to be faulty. This was purchased under Gold Warranty (at additional cost). Completely ignored when trying to rectify (ignored for over one month!). Avoid at all costs, terrible customer service and company.

5 stars for ease of finding replacement CD player + next day delivery + spare CDs included BUT!!! no code provided, which they used to do, and told me "I was on my own". CD player cost £60, getting the code cost £55. CD player without the code is useless.