Trinity Estates Bewertungen 1 274

I've had a good experience working with Trinity. They’ve been professional, responsive, and generally on top of things, which made the overall process smooth. There were a few issues that I would’ve liked to see resolved a bit sooner, but communication was always clear and courteous. Overall, a reliable and supportive team—I’d happily recommend them.

Avoid at all costs...
We have Trinity managing the Doulton Brook estate in Stourbridge absolutely diabolical service, the Estate Manager and Regional manager are very unhelpful and make no attempt to resolve our many issues on the estate. In fact we have been told that if we have raised an issue, we in fact can no longer discuss the issue again despite no resolution to the issues.

2 years in and we're still waiting for Trinity to fix faults. This company is a disgrace. Never use them. Never trust them. Never engaged their services.

Trinity Estates are holding residents on my estate to Ransom. They overspend on grass cutting and non-existant tree planting and then tell all the residents that they need to pay up for the £10K they spent OVER the budget they had, with no recompense for them and we get threatened with legal action and telling our mortgage company if we dont pay up!
WE ARE FREEHOLDERS, WE SHOULD NOT BE SUBJECT TO THESE DISGUSTING RENT CHARGES THAT HAVE RISEN ABOVE INFLATION AND ARE NOW 50% HIGHER THAN WHEN I MOVED IN

They sent out 11 emails to Leaseholders in the space of 10 days in June 2025, trying to describe and quantify their charges for the maintenance. For most similar companies one good email would suffice. Every email/attachment was different as they had got so much wrong. They already, in January 2025 and again in April 2025 sent out demands for maintenance that were over and above the usual cycle of payments, saying they had made budgeting errors and that we had to pay an extra £121 and £304 immeadiately. Just assuming I can find this money immeadiately because of their errors. After several separate email exchanges with one of their Senior Managers Lois Gibbs and one very long phone call in June/July, she admitted she wasn't very good at percentages! Whilst she was polite and friendly, I found out that the maintenance charges were increasing 271% from last year and that I would have to pay over £1580 immeadiately in addition to what had been already paid in Jan and April, AND that a further £1580 would need to be paid in December. Lois told me that the total cost of all block and estate budget had gone up by 89% which is bad enough, but could not explain why I am paying 271% more this year than last (£1326 in total for 2024). Despite asking for an explanation on the huge discrepancy, and her nonsense emails since, which explain SOMETHING ELSE, she has not explained why my increase is totally out of line with the overall increase. I have to assume that other leaseholders are paying massively less than me to bring the 271% down to 89% overall. Why? I have the smallest flat on the whole estate. I tried 8 times to ring her again, but she has not answered. I sent one final email to her a few days ago asking her to ring me to explain the nonsensical emails, but she hasn't. I have borrowed some money from my son, as they immeadiately threaten you with interest charges even though the 271% increase was only notified to me 2 weeks before the demand date.

Trinity communications are absolutely awful. No summary, explanations in plain English or apologies in their bog standard blank emails with multiple incorrect spreadsheets attached. When I tried to politely suggest a few improvements to one of the team, she said, NO, THATS THE WAY WE GET IT SO THATS THE WAY WE SEND IT OUT.

They have ruined my year and finances.

Mark Mundy

Terrible service and continued increase charges without justification. The estate continues to be unkept and messy.

Avoid at all costs...
We have Trinity on the Redrow Estate in Witham, absolutely diabolical service, Charlotte the Estate Manager is rude and unhelpful.
Estate poorly maintained despite charging residents excessive amounts of money per year, they then decide to add an extra £20 to the bill because they claim to have cut the grass more times than planned.... Absolutely no proof.

Trees are dead and not maintained, overflowing dog waste bins, we have now inlisted the help of our MP to hold these cowboys to account.

The bills keep going up but still no improvements are made to our communal areas and our roadsides are overrun with weeds. I honestly don’t know what the money we pay is being spent on!

Absolute shambles of a management company, do not buy a house on an estate this company so called manage! Over £360 per annual management charge then you get further invoices to pay! Additional charges to cut the grass £10,600!!! Are you telling me council don’t cut the grass on estates they manage? Property management is so poor, the communication is poor, they refuse too meet you to discuss issues, works charged for but not complete or to a high level, no quality control produce in place, they deny all responsibility, they claim to manage the estate but I question if they can manage to make a cup of tea it’s that bad, customer service and communication is zero too non, it’s always someone else’s fault, they are never accountable.

It’s got that bad on the estate we had no choice but to arrange a meeting with local MP and also housing and welfare as well as contacting local council as there are health and safety issues on the estate and they refuse to amend!

There are no words to describe this so called management company!

Whoever does the budgets needs to buy a new calculator as clearly it’s faulty!

Try responding to emails and actually meet the residents!

Only rated 1 star as I cant rate a 0.
Trinity Estates are a shambles. When we purchased our deeds stated the management company by name, since then I have checked the account for that management company and the are dormant with £0 in the bank. We have, as residents, had to invest in sinkage funds, groundworks funds, roadway funds, lighting funds, redecoration funds. All of which go into Trinity's accounts and not the management company.

The are at the beckon call of the developer when they have an event on, cutting the grass for them 3 times in 6 days and then having the cheek to say that we owe an additional £10K as THEY overspent on grass cutting and tree planting in the previous 12 months, ON TOP of what the gardeners were contracted for!

This is an unregulated scam of a company with big wigs lining their pockets through scamming homeowners. YOU SHOULD BE ASHAMED!!

These bandits need serious lessons in money management. When they invoice you be prepared for another bill months or even years down the line for the same period. Then they demand the payment out of the blue when we haven't budgeted for it. They barely do anything on the estate than cut grasses and change a light bulb. We would love to vote them off but it's what we signed up to. In summary, neither use nor ornament. I'll pay you when I'm able.

Like another review I would give this company minus stars if that was an option. This has to be the most overpriced management company going, we pay over £200 a year for the grass to be cut every now and then, and that is it. And that’s approx 500 houses paying that fee, where does the money go?! And then to sell the property Trinity Estates want £400 for a management pack. Absolutely ludicrous.

I would give them minus 5 if it was an option. They have been managing our estate road for over 2 years and for example 2 street lights have not been working for over 18 months , so 2 winters though we have reported this issue many times . The list is endless of poor performance , communications and budgeting etc.

Michelle has been absolutely outstanding in her role as Senior Property Manager. She’s consistently proactive, incredibly detail oriented and clearly cares deeply about the wellbeing of the development's she manages. Her handson approach, working closely with owners, ensures the site is managed to a very high standard. She makes sure funds are used wisely and that contractors are held accountable for the quality of their work. It's rare to find someone so dedicated and genuinely invested in doing the best for both the property and residents. AAA+++

Efficient service Paul was polite and helpful

I own a property on a redrow estate which is managed by trinity. The state of the estate is awful and upkeep is not good at all. The money they charge compared to the service we receive is diabolical. Too many negative factors to list in one post

Trinity do nothing on the estate part from taking the money off you They are NOT FIT FOR PURPOSE
They make up extra charges when they want

I live in a block of flats where I bought a flat with a parking space. For a long time we had a problem with parking, we couldn't park in our parking spaces because they were permanently occupied. People from the adjacent streets parked in our private parking lot and left their cars there for several days and even months. We tried to negotiate with them and explain to them that it was illegal but they ignored us.
I asked Trinity -service department for help to do a survey to see who the cars belonged to and have them towed from our spaces.
My next request was whether they could make a board with a written, concrete warning about who is allowed to park on our property. I can say that they have fulfilled everything and we can use our parking spaces in peace after coming home from work.

Very quick response to an enquiry regarding accounts

The service ranges from appalling to extremely appalling.